Your client is eager for progress on the prototype. How do you reassure them when the timeline slips?
Are timelines testing your patience? Share your strategies for keeping clients calm and collected when delays hit.
Your client is eager for progress on the prototype. How do you reassure them when the timeline slips?
Are timelines testing your patience? Share your strategies for keeping clients calm and collected when delays hit.
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When the timeline slips, reassure your client by communicating openly about the reasons for the delay and the steps being taken to address it. Provide a revised timeline with realistic milestones and emphasize your commitment to quality. Share progress updates and involve them in key decisions to maintain their confidence. Highlight any completed tasks and the overall progress to date. This transparency and proactive approach help build trust and keep the client reassured about the project’s direction.
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When a project’s timeline slips, it’s crucial to be transparent and focus on the solution. Explain to the client that delays are common in prototyping processes and, rather than viewing this as a setback, highlight the gains in quality and accuracy that the extra time will bring. Constant communication and adapting the schedule will help maintain trust.
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Keep an open dialog about your design projects progress. Adopting an agile methodology not only ensures that clients feel at ease about the work being performed, but also provides the flexibility to make adjustments if a prototype fails to make it on time. While performing these tasks, maintaining transparency towards your client is the top priority. If you keep them informed about the progress then timeline slips can explained easily.
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Il est urgent de prendre son temps ! La mise en place d'un process fiable, avec des étapes clairement définies et des point de passage/validation collectif est le garant d'une progression saine dans le projet. Toutes les étapes amont permettant d'anticiper les problématiques seront autant de temps gagné par la suite. Bien sûr, il est impossible de tout anticiper et prototyper dès que possible est essentiel afin de valider un concept. Mais il est important que cet étape arrive au bon moment.
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