1️⃣ Apologise: Say you're sorry for the problem. 2️⃣ Explain: Tell them what went wrong and what you're doing to fix it. 3️⃣ Help: Offer to solve the problem or give them a temporary solution. 4️⃣ Make it right: Give them something extra to show you care, like a discount or free service. 5️⃣ Learn: Figure out how to prevent this from happening again.

Acknowledge the Mistake Immediately: Contact the customer as soon as possible, acknowledge the error, and offer a sincere apology. This shows that you value their experience and are taking responsibility. Empathize and Listen to the Customer: Allow the customer to express their frustration. Show empathy by actively listening and understanding the impact of the error on their operations. Validate their feelings to build trust. Offer a Swift Solution: Provide a clear plan for resolving the issue promptly. This could include dispatching a technician to fix the problem immediately, offering a temporary replacement, or providing additional support.

When handling a technician's error and customer dissatisfaction, I follow these steps: 1. Respond quickly, acknowledging the mistake and offering a sincere apology. 2. Provide a solution or compensation that meets or exceeds the customer's expectations. 3. Communicate clearly and transparently throughout the process to restore trust. 4. Follow up after resolving the issue to ensure the customer is satisfied and feels valued. 5. Use the experience to improve internal processes and prevent future issues.

Apologize Sincerely: Offer a genuine apology for the error made by the technician. Acknowledging the mistake openly can go a long way in rebuilding trust. Provide a Solution: Depending on the situation, propose a resolution that addresses the customer's specific concerns. This could include: Re-doing the service or fixing the issue at no cost. Offering a discount or compensation. Scheduling a follow-up to ensure everything is now satisfactory. Take Action: Implement the agreed-upon solution promptly and efficiently. Keeping the customer informed throughout the process shows commitment and respect for their time.

Start with acknowledging the mistake and get into fixing the issue instead of explaining why the mistake has occurred. Once the issue is solved, thank the customer to bearing the inconvenience. But this strategy works only when you keep your emotions balanced.