Occupants resist new energy-efficient technologies in FM. How do you address their feedback effectively?
When occupants push back against new energy-efficient technologies in Facility Management (FM), it's crucial to address their concerns thoughtfully and transparently. Here's how you can effectively manage their feedback:
How do you handle resistance to new technologies? Share your strategies.
Occupants resist new energy-efficient technologies in FM. How do you address their feedback effectively?
When occupants push back against new energy-efficient technologies in Facility Management (FM), it's crucial to address their concerns thoughtfully and transparently. Here's how you can effectively manage their feedback:
How do you handle resistance to new technologies? Share your strategies.
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Talk as much as you can so that people will start thinking about that ... people often resist to change but communication , inclusive talks open and transparents one is good to go option to achieve
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Change is always painful ,you need to take some pilot with new technology/energy efficient ideas which are much easier and faster in FM .Results and learning to be implemented
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To address occupants' resistance to new energy-efficient technologies, acknowledge their concerns, provide clear information on benefits (cost savings, comfort, environmental impact), and involve them in the transition process through feedback loops or trials. Offer support during the adjustment period to ease the adoption and demonstrate tangible improvements.
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New energy-efficient technology issues are accepted when the organization (available resources and people) have reached a level where they can go beyond everyday issues and think about more transcendental issues. Different aspects of new technology issues should be evaluated together and not just financial justification.
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Change is inevitable and there’s always a resistance to change at all stages. We need to address the change in a very transparent and inclusive way. Involve all stakeholders through the change process at all stages. Convey benefits of the changes after taking energy efficiency measures in short and long term basis. Everyone in interested in what’s there for me - so answer that to their satisfaction. Once they see benefits, they accept the change. Have a coordinated approach with everyone rather it’s my say.
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At Islington Council we have fully embraced the need to take radical action to mitigate the effects of climate change. However, it still takes some persuasion to bring others along for the journey when it comes to adopting new technologies to support our decarbonisation objectives. A sound business case with all benefits and negatives clearly stated along with clear recommendations. Accurate and easily understood data is essential to enabling informed decisions about the viability of any proposal that is being made. Non-financial benefits and social value are a key factor in achieving support from stakeholders and partners.
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This is a great example that justifies why Facilities Management is not only about the equipment, but for the people as well. Modifying an existing and ''working'' situation is always difficult for people, into any aspect of our lives. The successful adaption of new technologies in FM by the occupants, could be achieved via clear, established and simple communication actions, while asking of their feedback, so they would understand / feel, that they are part of the implementation process.
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Listener should have Sense of understanding to accept the resistance and drive the solution particularly in favor of that particular problem or fear raised by occupant. At initial, loss identification and demo of installation should be provided and the values of savings should be shared, and relevant comparative analysis. By that i guess sensible thoughtful person will switch to technology and adapt the change quickly 🙂
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