How can you build rapport during a negotiation?
Negotiation is a vital skill for software project managers, as they often have to deal with various stakeholders, such as clients, vendors, developers, and users. However, negotiation is not only about reaching an agreement on terms, scope, budget, or deadlines. It is also about building rapport with the other party, which can foster trust, cooperation, and mutual understanding. Rapport is the feeling of connection and harmony that you establish with someone through verbal and non-verbal communication. In this article, we will explore some ways to build rapport during a negotiation and why it matters for your software project success.