Dealing with a frustrated customer in Field Service Engineering. Are you equipped to handle the challenge?
Facing tough customer interactions in the field? Dive into the conversation with your strategies for keeping cool and problem-solving.
Dealing with a frustrated customer in Field Service Engineering. Are you equipped to handle the challenge?
Facing tough customer interactions in the field? Dive into the conversation with your strategies for keeping cool and problem-solving.
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Pour gérer un client frustré, il est essentiel d'écouter activement ses préoccupations et d'exprimer de l'empathie. En proposant des solutions concrètes et en assurant un suivi, vous pouvez restaurer la confiance et améliorer la satisfaction client.
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Pour gérer un client frustré, il est essentiel d'écouter activement ses préoccupations et d'exprimer de l'empathie. En proposant des solutions concrètes et en assurant un suivi, vous pouvez restaurer la confiance et améliorer la satisfaction client.
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I follow the ACR technique to deal with the frustrated customer. 1.Acknowledge the customers frustration without any resistance. 2. Clarify your doubts with the customer and other stakeholders 3. Respond politely after evaluating all the facts
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