When clients request more than agreed upon, it’s important to manage expectations with clear communication and professionalism. Start by revisiting the scope and explaining any limitations, while offering alternative solutions that meet their needs without compromising quality or timelines. Be transparent about the impact on the project, such as potential delays or resource strain, and document any changes to the agreement. By addressing requests with empathy and offering constructive alternatives, you can maintain client satisfaction while protecting the integrity of the original project plan.

If a client requests additional work, I explain how it affects the timeline and cost. This helps them see the bigger picture and prioritize their needs. I am willing to accommodate small requests as a gesture of goodwill, but for major changes beyond the agreed scope, I respectfully request a revised agreement before proceeding.

Yeah I have dealt with this before. It is imperative that you set 100% clear clear expectations and agendas. There is no way around that. And if you did not do that... Well.. You are missing the mark as a sales person.

To set realistic client expectations, define the project scope meticulously, including deliverables, timelines, and budget. Document everything in a contract. Maintain open communication and provide regular updates. For out-of-scope requests, explain the impact on time and cost. Offer solutions like hourly rates or project addendums. Be polite but firm when declining unreasonable requests. This approach ensures both parties are on the same page and minimizes potential conflicts.

When clients ask for more than agreed upon, it’s important to have a clear and open conversation about the scope. We may revisit the original agreement and discuss the limits positively. Set boundaries without sounding rigid. This can sometimes lead to finding creative solutions that work for everyone!

I make sure to define the scope of work, deliverables, and timelines upfront, and ensure we’re all on the same page about what’s feasible within those boundaries. As the project progresses, I keep the communication open, regularly checking in with updates to avoid any surprises. If clients request more than what we initially discussed, I take the time to explain the impact of those changes—whether it’s on timelines, quality, or costs—and suggest alternatives that could meet their needs without compromising the project’s integrity. It’s all about being transparent, honest, and solution-oriented, while making sure both the client and I are clear on what can be realistically achieved.

Understanding their need is crucial however the quality cannot be guaranteed if the customer changes the agreed upon terms. one thing that has helped is asking them to support you in it, in the sense of asking questions like "To see your new request through, which of the previously agreed terms should I drop to guarantee the same quality?". Outlining that the quality might suffer if the customer keeps adding expectations that weren't agreed previously

1. Be Transparent: If additional requests are made, calmly explain the implications on time, costs, and outcomes. Transparency can help clients appreciate the constraints and the need for adjustments. 2. Set Realistic Timelines: When discussing timelines, provide buffers for unforeseen delays, and communicate the importance of realistic deadlines.

Talk with data and authority in your side, if his expectations are not realistic he's either naive or just simply not very well versed in the topic. Educate them on what's posible, and what might be just fluff.

Set realistic expectations by clearly defining the scope, deliverables, timelines, and costs in a detailed agreement upfront. Communicate openly about constraints and trade-offs during initial discussions. Reinforce boundaries with regular updates and documentation. If additional requests arise, address them professionally by evaluating their impact and proposing a formal change request process. Foster transparency and collaboration to build trust while maintaining alignment with agreed terms.