Your client asks for more work but refuses to pay. How do you handle this tricky situation?
When a client asks for more but won't pay extra, clear communication is key. Here's how to handle the situation:
- Reiterate the original agreement. Remind them of the project scope and your rates.
- Discuss the value of your work. Explain why additional tasks require additional compensation.
- Offer options. Suggest a revised contract or declining the extra work while remaining professional.
How do you manage clients who expect more without offering to pay? Share your strategies.
Your client asks for more work but refuses to pay. How do you handle this tricky situation?
When a client asks for more but won't pay extra, clear communication is key. Here's how to handle the situation:
- Reiterate the original agreement. Remind them of the project scope and your rates.
- Discuss the value of your work. Explain why additional tasks require additional compensation.
- Offer options. Suggest a revised contract or declining the extra work while remaining professional.
How do you manage clients who expect more without offering to pay? Share your strategies.
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Remain Professional: Calmly accept their request and express gratitude for their confidence in your abilities. Make Scope Clear: Gently remind them of the terms and project scope that were agreed upon. Value explanation: Emphasise the extra resources and effort needed for the extra labour. Offer Options: To accommodate their budget, suggest a reworked agreement or less expensive options. Establish Boundaries: Declare politely but firmly that in order to preserve quality and equity, overtime must be compensated. Keep a record of everything: To prevent future misunderstandings, make sure that all conversations and agreements are documented in writing.