A client is verbally aggressive about project deadlines. How should you respond?
When a client becomes verbally aggressive about project deadlines, it's crucial to manage the situation with poise and professionalism. Here's how to handle it effectively:
How do you handle aggressive clients? Share your strategies.
A client is verbally aggressive about project deadlines. How should you respond?
When a client becomes verbally aggressive about project deadlines, it's crucial to manage the situation with poise and professionalism. Here's how to handle it effectively:
How do you handle aggressive clients? Share your strategies.
-
Remain Calm: Remain composed and refrain from emotional outbursts. Say something like, "I know how important this is to you, and I'm here to help resolve it," to acknowledge their frustration. Go to the Solutions page: Asking "What’s the most critical concern right now so we can address it together?" will help you change your focus. Make Expectations Clear: Examine schedules and, if necessary, talk about practical changes. Make a commitment and take action: Give prompt instructions on how to get back on track and diligently follow through.