A client keeps bringing up personal issues during property tours. How do you keep the focus on business?
When clients bring up personal issues during property tours, it can derail your focus and productivity. To maintain professionalism, consider these strategies:
Have you faced this situation before? What strategies worked for you?
A client keeps bringing up personal issues during property tours. How do you keep the focus on business?
When clients bring up personal issues during property tours, it can derail your focus and productivity. To maintain professionalism, consider these strategies:
Have you faced this situation before? What strategies worked for you?
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Making them realise what's important to them, also understand their situation and chose the most urgent one, it's not about you and or client but it's what important to address first..
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This can occur in typical cases, so to avoid such issues, it’s crucial to gain a clear understanding of the type of property the client is looking for. Once you understand their goals, stay aligned with their objectives and guide the conversation accordingly. Set clear boundaries, maintain a confident and professional tone, and ensure the client stays focused on the conversation. Additionally, actively listen and address any concerns promptly to build trust and foster a productive dialogue.
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"t's tough when clients share personal things during property tours. I try to be empathetic and listen, but I gently steer the conversation back to the property. I might say redirect the conversation by saying something like, 'I understand, but let's focus on [specific feature of the property]. Does this layout work for you?' I want them to feel heard, but also make sure they're getting the information they need to make a decision.
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