To manage client expectations during unexpected delays: 1. Communicate early: Inform clients promptly about delays and reasons. 2. Set realistic timelines: Include buffer periods in project timelines. 3. Provide regular updates: Keep clients informed of progress, even if minimal. 4. Show empathy: Acknowledge their concerns and offer support. 5. Prioritize needs: Help clients focus on the most critical tasks. 6. Clarify boundaries: Set clear expectations for communication and deliverables. 7. Offer solutions: Suggest alternatives or adjustments to mitigate impact.

My Perspective: Communicate Transparently and Offer Solutions When handling remote client issues with delays, I think of it like navigating rough weather—you have to keep the passengers informed. I stay transparent by updating the client frequently, explaining the cause of the delay, and setting realistic new timelines. I also offer alternative solutions or workarounds to show that I’m still committed to solving their problem. By being honest and proactive, I’ve found that clients appreciate the effort and are more understanding, even during setbacks.