-Use mobile apps or software: Equip the technician with a user-friendly mobile app that allows them to quickly update their status from the field. This will save time and provide immediate feedback on task completion. -Set clear expectations: Establish clear deadlines for updates and communicate the importance of staying on track for efficiency and customer satisfaction. -Provide reminders: Send regular notifications or reminders to encourage timely updates, especially during busy periods. -Monitor performance metrics: Track their progress using a centralized dashboard that shows their current workload and completion rate. This will allow you to provide support when needed.

Mobile Field Service Management Software: Equip the technician with a user-friendly mobile app that allows for instant updates on tasks, customer interactions, and job statuses. Look for apps with GPS tracking, photo uploads, and reporting capabilities. Regular Check-Ins: Schedule daily or bi-daily check-ins via phone or messaging apps. This allows for direct communication regarding current tasks, obstacles faced, and any assistance needed. Establish Clear KPIs: Set clear key performance indicators (KPIs) that need to be updated regularly, such as the number of completed jobs, time taken per task, and customer feedback.