Forum Discussion
Surface Hub S2 does not start recovery mode - what to do?
Hi everyone!
We have our Surface Hub S2 in our meeting room, but after a power outage, the Hub won't boot anymore. It only comes up with the white Windows Logo and black background in an infinite loop.
So, I just accepted, that I have to factory reset the device. But I am not able to boot from any USB stick.
I can enter the UEFI Setup and i can update the configuration via USB stick.
But when I try to start via "volume down" and power button, no recovery mode is entered. I tried all 3 USB-C slots and the USB A slot, made bootup sticks with the windows recovery tool and also with the surface IT toolkit. None worked.
Am I doing something wrong? Is there another way to enter the recovery mode or alter the booting?
Thanks,
Tim
- cezarcretu
Microsoft
Hello TimHoelsken,
Can you try to press and hold the volume button after the Windows logo shows? Make sure you don't hit the button before this. Also note that this issue will be corrected shortly so make sure your device is up to date.
You can also change the boot order and select USB as first option, given that you can enter UEFI.
Thank you,
Cezar
- Nothing happens when you press vol down and win key and release the win key when you see win logo
I am having the same issue tried all image creating methods but no luck
No matter how many times you press the vol and win key it never goes to recovery
I have raised a MS case now cezarcretu thank you for your response!
I tried several moments to press the vol down key.
On booting, after some seconds, after Windows Logo... no changes in the behaviour and still no recovery startup
- cezarcretuHi Tim,
Thank you for your reply. I'm sure you will get the support you need within the service request you raised
Thank you,
Cezar
