DFDS Customer Service

Have you got a booking already and want to check or amend it? Log in to your account.

What can we help you with?

FAQs

Looking for an answer to a specific question? Take a look at our FAQs as you might find the answer there.

Contact Us

DFDS customer service team will be happy to help you with any queries or concerns. Please don’t hesitate to get in touch.

Pet Travel

You are welcome to travel with your pet onboard our ships whether you book as a foot traveller or with a vehicle.

Timetables

Find relevant information regarding departure and arrival times here.

Live Travel Updates

Find the very latest travel and sailing updates here.

Ferry Terminals

More information on all our ferry terminals.

Preparing For Your Trip

In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.

Travelling with Kids

Enjoy our crossings with the entire family. Our ferries are equipped with all conveniences such as spacious family cabins, restaurant discounts for kids and much more.

Check-in and boarding

Ensure a smooth journey when you sail with us. Find information on check-in times, required documents, security checks, and special considerations for families and passengers with reduced mobility.

Vehicle Types

Information about vehicle types you can travel with on all DFDS ferries.

Passengers with Reduced Mobility

If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.

Advanced Passenger Information (API)

When travelling to and from the UK, it is now mandatory to provide Advance Passenger information. Read more about the requirements.

Important onboard information

Important information about regulations, safety and satellite MCP connection onboard.

Bus Transfers

More information on bus transfers.

My Bookings

View and amend your bookings 24/7. Here it is also possible to print your booking confirmation.

Terms and Conditions

Find copies of our terms & conditions here.

Brexit Guidance and FAQs

At DFDS it is business as usual, whatever the outcome of Brexit. We have created a list of FAQs so you can book your trip with confidence.

All DFDS Ferry Routes

DFDS has one of the largest ferry networks in Europe, with routes operating to Denmark, Norway, the UK, Ireland, mainland Europe and even the Baltic regions, including major cities such as Copenhagen, Oslo and Amsterdam. Travel with your car and open the gateway to Europe with DFDS.

View all of our available routes here

DFDS ferry mobile app

The DFDS app is your ideal travel companion.

View live departures and arrival times
Access your booking pass
Keep up to date with the latest travel announcements
Follow your journey with your personalised itinerary
Find information about onboard facilities
Find directions to your DFDS terminals

Simply log into the app using your booking number to access these great features.

Proudly named the World’s Leading Ferry Operator

We did it! After being crowned ‘Europe’s Leading Ferry Operator 2024’ at the World Travel Awards earlier this year, we are delighted to announce we have retained our title as the World’s Leading Ferry Operator.

We were also once again recognised as having the best website in our industry – scooping both the European and World awards in 2024.

A heartfelt thank you to everyone who voted, and to our passengers, colleagues and partners who contribute to our continued success – we couldn’t do it without you all.

Find out more