One Key Terms and Conditions

Effective from 07-17-2024

 

From February 20, 2025, changes will come into effect in the section "Changes to these Terms and Conditions". Please review the upcoming changes noted in this section carefully. 

1. Introduction

The One Key program (“Program”) is a loyalty program offered by Expedia, Inc. (“EI”, “we”, “our”, “us”) on behalf of its subsidiaries and affiliates, all of which are Expedia Group companies (collectively, “EG”). By participating in the Program, Members can earn OneKeyCash for booking and completing eligible travel through Participating Brands and can use OneKeyCash for Redemption Rewards and obtain other benefits, subject to these Terms and Conditions. The terms “you” and “your” throughout these Terms and Conditions refer to any Member. 

These One Key Terms and Conditions will apply to you if you create an Account or access your Account on a Participating Brand.

The Hotels.com Rewards program terms below will apply to you if you use your Account on Hotels.com in regions where One Key hasn’t launched yet.

PLEASE NOTE THAT SECTION 13 OF THESE TERMS AND CONDITIONS CONTAINS AN ARBITRATION CLAUSE. IT AFFECTS HOW ANY DISPUTES BETWEEN YOU AND EI WOULD BE RESOLVED. ALSO NOTE THAT SECTION 10 GIVES US THE RIGHT TO MAKE CHANGES TO THESE TERMS AND CONDITIONS.

2. Enrolling in the Program

The Program is open only to individual people who are at least eighteen (18) years old – or the age of majority in their country of residence, whichever is older – and have a valid email address. You are responsible for ensuring that your participation in the Program complies with all applicable laws and your employer’s policies related to participation in loyalty or rewards programs.

To enroll in the Program, you must meet the eligibility requirements set forth above and either (a) create an Account with Expedia, Hotels.com, or Vrbo, (b) sign into your existing Account or (c) otherwise be asked to accept these Terms and Conditions. Upon doing so, you will be required to indicate your acceptance of these Terms and Conditions, and you will become a Member. Only eligible individuals can participate in the Program. Neither companies, groups, organizations, nor travel agents can participate in the Program. Accounts cannot be shared or transferred. Accounts are only for personal and non-commercial use. Your Account can be used on all Participating Brands.

 

If you’d rather not be part of the Program, you can delete your Account and still book with Participating Brands as a guest. To find out more about how to delete your Account, please click here. If you delete your Account, you will no longer have access to your profile or Account statement information, you will no longer earn OneKeyCash on bookings, and you will lose any OneKeyCash, Trip Elements and Tier status that you have previously accumulated. You will not be able to reactivate a deleted Account or the OneKeyCash associated with a deleted Account at the time of deletion, if any. If you want to join the Program again in the future, you will need to create a new Account. 

Membership in the Program is void if prohibited by law in your state or country of residence, and these Terms and Conditions are subject to change as may be necessary to comply with such laws or regulations.

3. Definitions

“Account” means the account you have (or create) with Expedia, Hotels.com, or Vrbo.  If you meet the eligibility requirements set forth at Section 2 above, that Account automatically gives you access to the Program.

"Base OneKeyCash” means OneKeyCash that is earned by making an Eligible Booking through a Participating Brand but excluding Promotional OneKeyCash, as further explained in Section 4.2 below.

“Completed” means that the Member, or other travelers booked under the Account, must have completed the stay in an Eligible Hotel or an Eligible Accommodation Rental, flown on the Eligible Flight, used the Eligible Car, used the ticket(s) for the Eligible Activity or completed the Eligible Package.

“Eligible Accommodation Rental” means a stand-alone booking of a participating short-term rental accommodation booked by a Member through a Participating Brand and later Completed. Please note that not all short-term rental accommodation are eligible, please check the short-term rental accommodation details page for eligibility.

“Eligible Activity” means any stand-alone activities and Ground Transportation booked by a Member through a Participating Brand and later Completed.

“Eligible Booking” means a booking by a Member in US Dollars through a Participating Brand for any Eligible Accommodation Rental, Eligible Activity, Eligible Car, Eligible Cruise, Eligible Flight, Eligible Hotel, or Eligible Package that is later Completed. 

“Eligible Car” means any stand-alone car rental booked by a Member through a Participating Brand that is later Completed.  

“Eligible Cruise” means any stand-alone cruise booked by a Member through a Participating Brand that is later Completed.

“Eligible Flight” means any stand-alone flight booked by a Member through a Participating Brand that is later Completed. 

“Eligible Hotel” means any stand-alone property that is not an Eligible Accommodation Rental and booked by a Member through a Participating Brand that is later Completed. 

“Eligible Package” means any pre-paid hotel + flight, hotel + car, hotel + flight + car, flight + activity, flight + hotel + activity, hotel + activity and flight + car booked together by a Member through a Participating Brand that is later Completed. 

“Eligible Tier Booking” means an Eligible Booking or a Redemption Reward which qualifies for a Trip Element. 

“Eligible Travel Component” means any of the following: Eligible Activity, Eligible Accommodation Rental, Eligible Car, Eligible Cruise, Eligible Flight, or Eligible Hotel.

“Ground Transportation” forms part of Eligible Activity and means ground transportation booked by a Member at https://www.expedia.com/ground-transfers that is later Completed.

“Member” means an individual who meets the eligibility requirements set forth above and has an Account.

“OneKeyCash” is earned as a part of the Program in accordance with these Terms and Conditions and can mean Base OneKeyCash or Promotional OneKeyCash (each of which are explained in Section 4.2 and 4.3), or a combination of both. OneKeyCash can be earned on Eligible Bookings and on Promotional OneKeyCash offers. OneKeyCash can be used on Redemption Rewards.

“Participating Brand” means Expedia, Hotels.com, Vrbo, and US-specific versions or mobile versions of those sites and any related mobile applications.

“Pay Later” means selecting the “Pay Later” option (where available) prior to completing your booking. If you select the “Pay Later” option, you will pay the Travel Supplier directly.

“Pay Now” means selecting the “Pay Now” option prior to completing your booking. If you select the “Pay Now” option, you will be charged the indicated amount to your preferred payment method immediately, less any OneKeyCash, coupons or credits applied at checkout. 

“Program Benefits” means the additional benefits a Member receives by being part of the Program as set out here and updated from time to time.

“Redemption Reward” means a booking through a Participating Brand that can be paid for (or partially paid for) in US dollars by the redemption of OneKeyCash by a Member in accordance with these Terms and Conditions. $1 in OneKeyCash will provide a $1 discount on a Redemption Reward.

“Tier” means either Blue, Silver, Gold or Platinum tier as determined in accordance with these Terms and Conditions.

“Travel Supplier” means a provider of any element of an Eligible Booking, including, but not limited to, a hotel, a short-term rental, an airline, an activity provider, a car rental agency, or a cruise company.

“Trip Elements” is a method for calculating progress towards your Tier and explained in Section 6.

4. Earning OneKeyCash

OneKeyCash can only be earned by the Member who is owner of the Account through which any Eligible Booking is made. The Member will earn OneKeyCash for all Eligible Bookings, regardless of the traveler(s) named on the booking. Additional individuals named as travelers on the itinerary of the Eligible Booking will not earn OneKeyCash.

To earn OneKeyCash and Trip Elements for an Eligible Booking, you must be a Member prior to making an Eligible Booking and be signed into your Account at the time of making the Eligible Booking. OneKeyCash will not be earned for bookings made on a Participating Brand when you are not signed into your Account or if you create an Account after booking. OneKeyCash may be earned on the portion of the Redemption Reward that is paid for. If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the OneKeyCash earned on the Eligible Booking.

OneKeyCash cannot be earned on taxes and fees. In addition, if any additional amounts are payable to a Travel Supplier at the time of travel, check-in, or check-out – including, but not limited to, taxes, security fees or deposits, resort fees, insurance, or fuel charges – such amounts will not be included when calculating OneKeyCash (even where such amount is included in the total displayed when booking). No OneKeyCash or Trip Elements will be earned on change or cancellation fees imposed by Travel Suppliers or cancelled bookings or refundable damage deposits. No OneKeyCash will be earned on the portion of the Redemption Reward which is fully paid for (or partially paid for) with OneKeyCash.

After completing an Eligible Booking, the anticipated amount of OneKeyCash and Trip Elements to be earned will be held in pending status. The amount of pending OneKeyCash and pending Trip Elements are calculated at the time of making an Eligible Booking and are based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated amount of pending OneKeyCash and pending Trip Elements and the actual amount of OneKeyCash earned and actual Trip Elements collected for that itinerary. Pending OneKeyCash is not eligible to be used for Redemption Rewards and pending Trip Elements do not count towards Tier status. For pending OneKeyCash to move from pending to available status and pending Trip Elements to move to confirmed status, the Eligible Booking must be Completed, and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, OneKeyCash can be used by the Member towards a Redemption Reward(s) and Trip Elements will count towards Tier status.  

OneKeyCash is promotional in nature and has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances. OneKeyCash may not be assigned, sold, transferred, and/or pledged by you to any third party. You have no property rights or other legal interests in OneKeyCash. You are responsible for any personal tax liability that may be related to participation in the Program and redemption of any Redemption Rewards.

4.1 OneKeyCash and Trip Element Posting/Reconciliation

See chart below for the length of time it may take for OneKeyCash and Trip Elements to move from pending to available status.

4.2 Earning Base OneKeyCash

Base OneKeyCash can be earned by making an Eligible Booking through a Participating Brand as set forth below.

Eligible Flights

Earn 0.2% in OneKeyCash for every $1 spent (excluding taxes and fees) on Eligible Flight Bookings booked through a Participating Brand. Where Price Drop Protection has been purchased with the Eligible Flight Booking and a refund for the difference of the price of the flight is provided in accordance with the Price Drop Protection Terms and ConditionsOpens in a new window, the Eligible Flight Booking value will be adjusted to reflect the reduced price and the OneKeyCash earned will be adjusted accordingly.

Eligible Bookings (non-flight)

Earn 2% in OneKeyCash for every $1 spent (excluding taxes and fees) on the following Eligible Bookings booked through a Participating Brand: 

• Eligible Hotels
• Eligible Accommodation Rentals
• Eligible Activities
• Eligible Packages
• Eligible Cars
• Eligible Cruises

 

Non-Eligible Bookings

Purchases other than those expressly listed above are not eligible to earn OneKeyCash or Trip Elements. These include but are not limited to:

• Gift cards
• Bookings made on the “Groups & Meetings” link on a Participating Brand
• Event tickets purchased on [https://www.expedia.com/event-tickets/]
• Insurance
• Flights booked directly via an airline’s website, even if your original flight search was conducted on a Participating Brand 
• Pricing products including but not limited to Price Drop Protection.

4.3 One Key Promotional Bonus OneKeyCash Offers

From time to time, we may offer opportunities to earn additional OneKeyCash on Participating Brands ("Promotional OneKeyCash"), in our sole discretion.

All applicable terms and conditions associated with the specific Promotional OneKeyCash offer must be met in order to earn the  OneKeyCash.  OneKeyCash earned through a Promotional  OneKeyCash offer (except for One Key or One Key+ credit card offers) will be posted to your Account as pending and will move to available status in accordance with the offer-specific terms and conditions. Promotional  OneKeyCash offers do not apply to canceled bookings. Promotional OneKeyCash offers are applied based on meeting eligibility requirements at the time of the original booking as set out in the offer-specific terms and conditions. Promotional OneKeyCash may have different expiry periods to Base OneKeyCash, please check the offer-specific terms and conditions. Promotional  OneKeyCash offers are limited to the offer recipient, promotional in nature, may not be transferred to another Member and may not be redeemed for cash under any circumstances. 

4.3.1 Preferred Inventory OneKeyCash

Preferred Inventory includes standalone VIP Access properties, is liable to change at any time, and will be displayed where applicable to your search, along with any additional terms and conditions (if applicable) (“Preferred Inventory”).

Promotional  OneKeyCash offers which are Preferred Inventory OneKeyCash offers will be awarded at the following rates, based on the Member’s Tier at the time of booking and are earned in addition to Base OneKeyCash:

• Blue members: no additional Preferred Inventory OneKeyCash awarded on Eligible Bookings
• Silver members: 3% in OneKeyCash earned per $1 spent (excluding taxes and fees) on an Eligible Booking
• Gold members: 4% in OneKeyCash earned per $1 spent (excluding taxes and fees) on an Eligible Booking
• Platinum members: 6% in OneKeyCash earned per $1 spent (excluding taxes and fees) on an Eligible Booking

For Preferred Inventory OneKeyCash to move from pending to available status, the Eligible Booking must be Completed, and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation chart in section 4.1. Preferred Inventory OneKeyCash offers are not applicable to changed bookings. You will not earn additional Trip Elements on Preferred Inventory OneKeyCash offers.

As is the case with all categories of OneKeyCash, Preferred Inventory OneKeyCash is promotional in nature, has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances.

4.4 OneKeyCash Expiration

Subject to the paragraph below, Base and Preferred Inventory OneKeyCash will not expire as long as you have made an Eligible Booking , redeemed a Redemption Reward through a Participating Brand on your Account, or earned Promotional OneKeyCash through the One Key or One Key+ credit cards in accordance with their terms at least once in the preceding eighteen (18) months. If there has been no such activity, all accumulated Base and Promotional OneKeyCash and Trip Elements in your Account will expire and will not be reinstated. Promotional OneKeyCash may have a different expiry period, please check the offer-specific terms and conditions for details.

OneKeyCash that has been converted from Expedia Rewards points and Hotels.com Rewards stamps and reward nights will retain original expiry dates from those programs, unless an Eligible Booking or Redemption Reward is made through a Participating Brand on your Account once you become a One Key member in which case the above paragraph will apply.

.

 

5. OneKeyCash Redemption – General terms and exclusions

OneKeyCash can be used for Redemption Rewards when signed in and where specified on a Participating Brand and subject to the further terms relating to each booking type set out in Sections 5.1 to 5.5 below.

Redeemed OneKeyCash will be deducted from your Account at the time of booking. You may be provided with the option to adjust the amount of OneKeyCash to be applied on your Redemption Reward; where the option is provided you will see this on the checkout page. This option may not be available on all Redemption Rewards, or all Participating Brands.

OneKeyCash cannot be used on any Pay Later bookings, or when using buy now pay later payment methods. OneKeyCash cannot be used where a booking is made with a credit card with a currency different to the currency of the region you are shopping in.  OneKeyCash is a promotional instrument and only redeemable on Redemption Rewards. OneKeyCash cannot be used or refunded for cash in any currency and has no cash value. Unless stated otherwise, OneKeyCash cannot be combined with gift cards, coupons, upgrades, awards, or promotions. OneKeyCash cannot be used on previously paid bookings; packages; cruises; or insurance (except where noted below). OneKeyCash can be used on taxes and fees, however cannot be used on: any additional amounts payable to the Travel Supplier at the time of travel, check-in, or check-out (including but not limited to taxes, security fees or deposits, resort fees, insurance, or fuel charges, even where such amounts are included in the total displayed when booking); cancellation fees or change fees or other exclusions as listed under each category below. Redemption Rewards are not valid where prohibited by law. 

Please see below for further terms relating to redemption of OneKeyCash on flights, hotels, accommodation rentals, cars and activities.

5.1 Flight Redemptions

Subject to the general exclusions set out at Section 5 above, flight Redemption Rewards are available on eligible airlines , on insurance and on Price Drop Protection (when purchased). In order to book a flight using OneKeyCash, you must have enough OneKeyCash available to cover the entire cost of the flight being booked, including all taxes and fees. OneKeyCash cannot be used to pay for items not included in the fare such as seat choice or baggage, and cannot be used to pay for flight booking changes. If you do not see the ability to apply OneKeyCash on the checkout page, this is an indicator that: you do not have enough OneKeyCash to cover the entire flight cost, you have added additional items for purchase such as seat choice or baggage, and/or the flight is not eligible for a Redemption Reward, and therefore ineligible to use OneKeyCash on that booking. Flights do not have to be roundtrip, flights into and out of different airports are permitted. Holds cannot be placed on flight Redemption Rewards. Only the Member can use OneKeyCash, but the flight Redemption Reward may be booked in the name of the Member or any other person the Member designates. Once tickets are issued, the tickets are not transferable and may be used only by the individual named on the ticket.

5.2 Hotel Redemptions

Subject to the general exclusions set out at Section 5 above, you can use available OneKeyCash to pay the partial or full cost of a “Pay Now” hotel. OneKeyCash can only be used where payment is being made on a Participating Brand at time of booking where the “Pay Now” option is presented. OneKeyCash may be used on insurance where the redemption is being made with a “Pay Now” hotel as described in this paragraph.

5.3 Short Term Rental Redemptions

Subject to the general exclusions set out at Section 5 above, you can use available OneKeyCash to pay for the partial or full cost of a participating short-term rental. Where a participating short-term rental offers multiple instalment payments, OneKeyCash may only be used to pay for the partial or full cost of a first instalment payment . OneKeyCash cannot be used on a refundable damage deposit. Where making a booking request, OneKeyCash is only used to pay for the partial or full cost of the participating short-term rental once the booking has been confirmed. OneKeyCash cannot be used on all short-term rentals, please check the short-term rental details page to see eligibility.

5.4 Car Redemptions

Subject to the general exclusions set out at Section 5 above, you can use available OneKeyCash to pay for the partial or full cost of a “Pay Now” car rental and insurance on Expedia. OneKeyCash cannot be used to pay for car rental bookings made on Hotels.com.

5.5 Activities Redemptions

Subject to the general exclusions set out at Section 5 above, you can use available OneKeyCash to pay for the partial or full cost of a “Pay Now” activity and insurance.

6. Membership Tiers

Tier status is a benefit of Program membership. You will enter the Program on Blue tier and you must meet the stated criteria below to qualify for a higher tier. Alternatively, Silver, Gold or Platinum tier status may be offered by us, or our partners, to you according to the criteria stated below or criteria specified by the partner or otherwise specified by us. Only Eligible Bookings qualify towards reaching Silver, Gold or Platinum tier status.  

Members can qualify for Silver, Gold or Platinum tier by collecting the specified number of Trip Elements in a calendar year as specified in the table below. A Trip Element will only be awarded where the Eligible Travel Component of the Eligible Tier Booking is $25 or more (excluding taxes and fees and after any coupons and any OneKeyCash are applied to the booking).

Trip Elements will be confirmed based on the time periods identified in the Posting/Reconciliation chart in section 4.1.

Trip Elements collected on Eligible Tier Bookings from January 01 of each calendar year to 11.59pm Pacific Time on December 31 of each calendar year count towards tier status for that calendar year (Membership Year).

Trip Elements earned on travel that begins in one Membership Year and ends the next Membership Year will be allocated on a pro-rata basis where multiple Trip Elements are earned for that travel, and will be allocated to the next Membership Year where a single Trip Element is earned for that travel.

Once earned, your Tier is valid for the remainder of the Membership Year in which you qualified, the next full calendar year, and through February 28 of the following year. The Tier you earn in subsequent Membership Years will be determined by the number of Trip Elements collected in the previous Membership Year. Your Tier will be reviewed at the end of each Membership Year, and your Tier may be reduced in subsequent years depending on the number of Trip Elements collected. 

Bookings which are eligible for the purposes of qualifying for a higher tier are set out below. Trip Elements are collected on travel that is completed and will be displayed once confirmed on your rewards activity page.

Eligible Tier Bookings

Silver, Gold and Platinum members will have additional Program Benefits, which may be subject to additional terms and conditions. Program Benefits are promotional in nature and have no cash value and may not be transferred to another Member or redeemed for cash under any circumstances. To the fullest extent permitted by law, we reserve the right to introduce, vary, suspend, or withdraw any benefits at any time without notice where the change is beneficial or does not have a material impact on you and otherwise with no less than 90 days’ notice. Certain Program offers and Program Benefits may not be available in all territories.

7. One Key Hotel Price Guarantee Terms and Conditions

To be eligible for the Price Guarantee, you must be a Member and have made a stand-alone hotel booking on the US-specific version or mobile version of the Expedia and Hotels.com sites and apps (Price Guarantee Eligible Booking). In the unlikely event that you find a lower rate for your Price Guarantee Eligible Booking, whether on the prior-mentioned sites or apps or on another website, we will (in accordance with these terms):

• If the Price Guarantee Eligible Booking is a refundable booking made on the Expedia or Hotels.com site or app, rebook the lower rate and refund the original booking;
• In all other cases of Price Guarantee Eligible Bookings, offer you the difference as OneKeyCash credited to your Account.

Hotels booked as part of a package are not eligible for the Price Guarantee. Changed or cancelled bookings are not eligible for the Price Guarantee.

Notifying Us of a Claim:
You may make a claim under the Price Guarantee from the time you make your Price Guarantee Eligible Booking until 11:59 p.m. local time at the hotel's location, the day prior to hotel check-in. To make a claim, please complete this form for Expedia claims, and complete this form for Hotels.com (in English), select your qualifying itinerary, and provide details on the lower price found, including screen shots. The lower price must be available for booking at the time the claim is submitted. 

Must be "Apples to Apples" Comparison:
The Price Guarantee is available only for exact itinerary matches, including property name and location, room type, rate plan, occupancy, cancellation policy, and the exact same dates of travel as when the Price Guarantee Eligible Booking was made. The comparison must be to the same hotel purchased standalone through another website (i.e., not part of a hotel + air travel package). 

The Price Guarantee applies only to the cost of the booked hotel excluding any taxes and fees collected by us from you at the time of booking. The Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a hotel may collect directly from you when you stay at the hotel. The Price Guarantee is not available for bookings on websites where the hotel, itinerary, or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional, and age-related requirements. 

There is no limit on the number of Price Guarantee claims you may make per booking. However, any OneKeyCash subsequent to the initial OneKeyCash issued for the Price Guarantee will be based on the amount of the previously credited price, not on the amount of the original price that you booked. 

Comparison Rates Must Be Available to the General Public Online:
The Price Guarantee applies only to prices both advertised and available to the general public on a website. For example, this does not include rates offered on app, membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator, or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon, loyalty program or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate or from an e-mail that you received. The rate must be quoted and booked in U.S. dollars (and without reference to currency converters). 

Verification of Claims:
All requests are subject to verification by us. We will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by the Customer Service Center. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error, or is made fraudulently or in bad faith. If submitting a claim for a “Pay Later” hotel booking, a copy of your receipt for your completed hotel stay may be requested to verify your claim. We will honor the lower price for verified requests by:

• In the case of refundable bookings made on the Expedia or Hotels.com site and app, rebooking the lower rate and refunding the original booking;
• In the case of all other Price Guarantee Eligible Bookings, issuing OneKeyCash to the value corresponding to the price difference. OneKeyCash issued under the Price Guarantee will expire in accordance with the Base OneKeyCash expiry period outlined in section 4.4. 

Other conditions:
To the fullest extent permitted by law, we reserve the right in our sole discretion to modify or discontinue the Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Price Guarantee. Our failure to enforce any provision of these terms and conditions shall not constitute a waiver of that provision.

8. Changes to OneKeyCash Balances, Trip Elements Balances, and Tier Status

We reserve the right to rescind or cancel at any time any pending or available OneKeyCash or Trip Elements (or any portion of pending or available OneKeyCash or Trip Elements) that were earned for an Eligible Booking or Redemption Reward that was not Completed.

Where you receive a partial refund or credit from either EG or a Travel Supplier due to a cancellation within a penalty window, any OneKeyCash used will be forfeited. Where you receive a partial refund or credit from either EG or a Travel Supplier and OneKeyCash was used to pay in part (except for short term rental bookings) or in full for the Redemption Reward, the Base OneKeyCash used will be reinstated to your Account. Where you receive a partial refund or credit from either EG or a Travel Supplier, and OneKeyCash was used to pay in part for the short term rental Redemption Reward, some Base OneKeyCash may be reinstated to your Account. In all other cases, OneKeyCash and Trip Elements will be rescinded or canceled where you receive a refund or credit, from either EG, a Travel Supplier, a financial institution, or a card issuer. OneKeyCash or Trip Elements earned pursuant to fraudulent, falsified information, or otherwise in violation of these Terms and Conditions will be rescinded or canceled by us. Expired Promotional OneKeyCash or Base OneKeyCash will not be credited to your Account under any circumstances.

Your OneKeyCash balance, Trip Elements balance, earn and redemption activity and expiry periods can be accessed on your rewards activity page and you will receive periodic updates via email.

If your Account does not reflect the correct amount of OneKeyCash or number of Trip Elements that you should have earned, we reserve the right to notify you of the inaccuracy, and to adjust your OneKeyCash or Trip Elements balances to correct the inaccuracy within one hundred and eighty (180) days. If you believe you did not receive the correct amount of OneKeyCash or Trip Elements for an Eligible Booking, you must contact the Customer Service Center for the relevant Participating Brand within one hundred and eighty (180) days from the date of completed travel. We will make the final determination as to whether OneKeyCash or Trip Elements adjustments of any kind are justified for the travel in question. If you believe your Account has been the subject of any suspicious activity, please contact the relevant Participating Brand Customer Service Center immediately. If we determine you have been the victim of fraud, the OneKeyCash or Trip Elements you have earned may be transferred to a new Account.

Customer Service:

Expedia [https://www.expedia.com/service/Opens in a new window]

Hotels.com [https://www.hotels.com/helpcenter?locale=en_US&pos=HCOM_US&%2F=Opens in a new window]

Vrbo [https://www.vrbo.com/helpcenterOpens in a new window]

If we cancel or rescind OneKeyCash or Trip Elements, as set forth above, and the changes to your OneKeyCash or Trip Elements balances means that you no longer have a sufficient number of Trip Elements to be in a certain Tier, we reserve the right to change your Tier Status based on your Trip Elements balance. Likewise if, following your contact with our Customer Service Centre as set out above, we credit your account with additional Trip Elements, we will review your Tier Status and make any necessary changes based on your new Trip Elements balance.

9. Member Prices

Member Prices (“Member Prices”) are available if you are signed into your Account when browsing the website, searching for travel on certain search engines, and on the app.  You will automatically be shown Member Prices on selected properties, activities, cars, flights and cruises where the “Member Prices” banner is displayed.

Member Prices are available on selected properties, activities, cars, flights and cruises and on selected dates only. Member Prices will only be displayed where applicable to your search and are liable to change at any time. Where a Member Price is displayed next to a price which has been struck out (e.g. "$120 $100"), the struck-out price is based on the then-current standard rate on our site or app, as determined and supplied by the Travel Supplier.

10. Changes to these Terms and Conditions

We may at our sole discretion modify any of the Terms and Conditions governing the Program—including, but not limited to, the rules and rates for earning and using OneKeyCash, the Tiers and requirements for achieving Tier status, the expiration policy for OneKeyCash, the Redemption Rewards, the Program Benefits, and the products and services on which OneKeyCash may be earned and used—at any time, with or without notice, even though these changes may affect your ability to use any OneKeyCash, Redemption Rewards, or Program Benefits you have already earned.

We will always endeavor to provide you with notice of any material changes prior to the changes coming into effect. The table below sets out some important information about the notices we will provide for different types of changes:

We will send any notices to the contact details you have provided to us for your Account or via a notification on one of our apps. You are responsible for updating your contact details if and when they change. Your continued participation in the Program as a Member following the changes constitutes your acceptance of the changes to these Terms and Conditions. If you do not agree with the changes, you can delete your Account by following the instructions in Section 2 above.

11. Suspension and Termination of the Program

To the fullest extent permitted by law, we reserve the right in our sole discretion to restrict the availability of the Program at any time, for any or no reason, with prior reasonable written notice and without liability to you.

The Program has no predetermined termination date and may continue until such time as when we decide to terminate the Program. We may terminate the Program at any time. Upon termination, you will have at least sixty (60) days from the date Program termination is announced to use available OneKeyCash remaining in your Account. After that date, any OneKeyCash and benefits will be forfeited without recourse or compensation.

12. Improper Member Activity

We reserve the right in our sole discretion to disqualify any Member we reasonably believe to be tampering with the operation of the Program or to be acting in breach of these Terms and Conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Program may be a breach of criminal and civil law, and should such an attempt be made or threatened, we reserve the right to seek damages from any such person to the fullest extent permitted by law. 

We have the right to monitor all Program activity for compliance with these Terms and Conditions. If we have reasonable grounds to believe your Account shows signs of fraud, abuse, improper conduct or suspicious activity –  including, but not limited to, selling, bartering, or trading OneKeyCash and/or Trip Elements, using OneKeyCash which has been fraudulently acquired, requesting OneKeyCash if the requirements for earning OneKeyCash on the booking were not successfully met, misuse of Promotional  OneKeyCash, accessing another member’s Account, or creating or using the Program for non-individual purposes – or other violations of these Terms and Conditions (collectively, “Improper Activity”), we may close or freeze your Account immediately and suspend Program Benefits, and where such Improper Activity is found to have occurred, you may lose your accumulated OneKeyCash, Redemption Rewards, and Program Benefits. If you have conducted any Improper Activity, we reserve the right to take any necessary legal action. In addition, you may be liable for monetary losses to EI, including litigation costs and damages, and you will not be allowed to participate in the Program in the future. Eligible Bookings or Redemption Rewards discovered to be related to Improper Activity will have their OneKeyCash rescinded, and the Account associated with such activity will be frozen from further OneKeyCash earning or redemption activity. To contest freezing, disqualification or termination of an Account, the rescinding of OneKeyCash or confiscation of Redemption Rewards, please contact the relevant Participating Brand Customer Service Center at:

Expedia [https://www.expedia.com/service/Opens in a new window]

Hotels.com [https://www.hotels.com/helpcenter?locale=en_US&pos=HCOM_USOpens in a new window]

Vrbo [https://www.vrbo.com/helpcenterOpens in a new window]

13. Disputes

We are committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section. 

You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Program, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Statement (“Claims”) by contacting the relevant Participating Brand Customer Service Center. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below. 

Customer Service:

Expedia [https://www.expedia.com/service/Opens in a new window]

Hotels.com [https://www.hotels.com/helpcenter?locale=en_US&pos=HCOM_USOpens in a new window]

Vrbo [https://www.vrbo.com/helpcenterOpens in a new window]

Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, Travel Suppliers, or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms and Conditions, regardless of whether prior versions of the Terms and Conditions required arbitration. 

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees, and costs), and must follow and enforce these Terms and Conditions as a court would. 

Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. The AAA's rules are available at www.adr.org [https://www.adr.org/] or by calling 1-800-778-7879. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules, except as provided in this section. If your total Claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your Claims are frivolous. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the state where you live or at another mutually agreed location.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Expedia Legal: Arbitration Claim Manager,” at Expedia, Inc., 1111 Expedia Group Way, Seattle, WA 98119. If we request arbitration against you, we will give you notice at the email address or street address you have provided. A party requesting arbitration must also provide a copy of the request to the AAA, at Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043 or online at www.adr.org [https://www.adr.org/] or at any AAA office.

Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.

14. Release and Limitation of Liability

The Program is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose, or non-infringement. We make no guarantees, warranties, or representations of any kind concerning the Program, except where a particular guarantee or warranty cannot be excluded under applicable law, including consumer law.

Although we will endeavor to employ commercially reasonable measures to help ensure the Program runs as planned, you agree that we shall not be liable for any errors, inaccuracies, or other issues that may impair your participation in the Program. Without limiting the generality of the previous sentence, by participating in the Program, you agree to release and hold harmless EG, its affiliates, its Travel Suppliers, any promotional partners, and each of their respective officers, directors, employees, and agents (collectively, the “Released Parties”) from and against any claim or cause of action arising out of your participation in the Program – including, but not limited to (a) inability to earn or use OneKeyCash; (b) inaccuracies in the awarding, using or reporting of OneKeyCash; (c) inaccuracies in the awarding or reporting of Trip Elements; (d) inability to use any Program Benefits or Redemption Rewards; (e) Program Benefits that are lost or stolen; (f) interference by third parties in the Program or your Account; or (g) injury or damage to persons or property – unless the claim was caused by the negligence of any of the Released Parties. You further understand that neither our Travel Suppliers nor promotional partners are affiliated with the Program nor responsible for Program administration.

Subject to the limitations set out in these Terms and Conditions, you further agree that the Released Parties will not be liable for any losses arising out of or in connection with the Program (including, for example, any use of the Program and/or any delay or inability to use the Program) which were not:

(i) reasonably foreseeable by both you and us at the time of enrollment in the Program;

(ii) actually suffered or incurred by you; and

(iii) caused by a breach of our obligations under these Terms and Conditions or our failure to use reasonable care and skill.

Subject to the limitations set out in these Terms and Conditions, in no event shall the Released Parties be liable for any business losses and/or losses to non-consumers including (without limitation) loss of profits or loss of revenue.

15. Privacy

We will collect and process your personal data in accordance with our Privacy Statement. In the context of your membership to the Program, we may use and share your personal data for various purposes, for example to perform our obligations under these Terms and Conditions, to send you a monthly Rewards statement about your loyalty activity or to send you promotional communications. You can exercise your data protection rights in various ways. For example, you can opt out of the monthly Rewards statement or marketing by clicking on the “unsubscribe” link in the emails, in your Account as applicable, or by contacting the relevant Participating Brand Customer Service Center: for Expedia [https://www.expedia.com/service/#/articles/814/1017], Hotels.com [https://service.hotels.com/en-us/#/articles/897/1017] or Vrbo [https://help.vrbo.com/category/Privacy]. Our Privacy Statement has more information about the options and data protection rights and choices available to you. You can find more information about your data protection rights, and how or why your personal data may be processed in our Privacy Statement for Expedia [https://www.expedia.com/lp/lg-privacypolicy], Hotels,com [https://www.hotels.com/lp/b/privacy?pos=HCOM_US&locale=en_US&siteid=300000001] and Vrbo [https://www.vrbo.com/legal/privacy-policy].

.

16. General

These Terms and Conditions will supersede all previous versions of the Terms and Conditions and will be effective from the date specified at the top of these Terms and Conditions, or a later date as notified to you. 

Please note that if these Terms and Conditions change between the time you made an Eligible Booking and the time the Eligible Booking is completed, the version of the Terms and Conditions that was in effect at the time the Eligible Booking is completed will control.

If any part of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these Terms and Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

The Terms of Service for Expedia [https://www.expedia.com/lp/b/terms-of-service], Hotels.com [https://www.hotels.com/lp/b/terms-of-service] and Vrbo [https://www.vrbo.com/legal/terms-and-conditions] displayed on the Participating Brand will apply in addition to these Terms and Conditions.

These Terms and Conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and us with respect to this Program and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Program.

17. Governing Law

These Terms and Conditions are governed by the laws specified in the Terms of Service.

---

Hotels.com Rewards Terms and Conditions

Last updated on 09/06/22

Hotels.com® Rewards is a Hotels.com® loyalty program (the “Program”). For each night you book and stay at an eligible Hotels.com Rewards property you collect one stamp (“ Stamp”). When you collect 10 Stamps with us, we give you 1 reward night to redeem (“Reward Night”). This Reward Night does not include taxes and fees, which you must pay when redeeming your Reward Night.

All bookings must be made online or on our mobile app. You can only collect Stamps or redeem Reward Nights at an eligible Hotels.com Rewards property.

The Program is open to anyone over 18 years old (or the age of majority in your country) who signs up to Hotels.com with a valid email address, and then joins the Program. Companies, associations, or other groups may not join. Employees of Expedia, Inc. will not be able to collect Stamps or redeem Reward Nights if they make a booking using an employee discount. If an Expedia, Inc. employee makes a booking without using their discount, they will be able to collect Stamps and redeem Hotels.com Rewards nights.

Hotels.com Rewards tiers

The Program has 3 tiers: Hotels.com Rewards, Hotels.com Rewards Silver and Hotels.com Rewards Gold. You will join as a Hotels.com Rewards member. When you collect 10-29 Stamps in a membership year, you will qualify for Hotels.com Rewards Silver. When you collect 30 Stamps or more in a membership year, you will qualify for Hotels.com Rewards Gold. A membership year runs for a year from the date you first created an account, and each anniversary after that.

Silver and Gold members have a dedicated phone number they can call 24/7 to make or discuss their bookings and there are other benefits like early sale access and exclusive offers. These will all be available within 2 weeks of qualifying for Silver or Gold, and will last for the rest of that membership year and the whole of the following membership year. If you do not collect enough Stamps to stay in Silver or Gold, we will move you down a tier for the next membership year.

Collecting Stamps

You will collect 1 Stamp for every night you stay at an eligible Hotels.com Rewards property. Collect 10 Stamps and we will give you 1 Reward Night. You must be signed in to your Hotels.com account when you book online and on our mobile app so we can add the Stamps you collect to your account after your stay. If you make a booking with us by phone, you must tell us the email address on your account so we know where to add the Stamps. Only Hotels.com Rewards members collect Stamps. Other guests on the same booking do not, and you cannot collect Stamps for any property bookings you made before you joined the Program.

We will add any Stamps you collect to your account up to 72 hours after you check out of the Hotels.com Rewards property. If you collect Stamps but we later believe that you did not complete your property stay (an “ Invalid Stamp”), we reserve the right to remove these Invalid Stamps from your account. This could happen if you cancel your booking or did not check in at the property, which would make the Stamps invalid. Invalid Stamps do not count towards the 10 Stamps you need to redeem a Reward Night. You may need to wait up to 35 days to redeem your Rewards Night if a number of your Stamps are collected via the “pay later/pay at property” option.

You can check your account to see how many Stamps you have collected at any time. Just sign in at Hotels.com, use our mobile app, or phone our call center. You are responsible for making sure your account is correct. If you believe that you have not collected the correct amount of Stamps, we will look into this for you. If any bookings are invalid as mentioned earlier, we will remove them from your account.

In addition to the information above, you will not collect Stamps for the following:

1. Bookings made with an affiliate Hotels.com site
2. Bookings made before you joined the Program
3. Package bookings i.e. property + flight
4. Some bookings made using a discount coupon, voucher or code – you will need to check the terms for each of these
5. Bookings made through Group Travel Services
6. Bookings that do not cost you anything, i.e. are free

Redeeming Reward Nights

When you collect 10 Stamps, we will give you 1 Reward Night to redeem at any eligible Hotels.com Rewards property. You can redeem your Reward Night online and on our mobile app.

The maximum value of your Reward Night is based on the value of the 10 Stamps you collected as long as they have not expired. This value is equal to the average daily rate, excluding taxes and fees, of the Stamps you previously collected. If you collected a Stamp at a Hotels.com Secret Price (defined below), this price rather than the regular price will be used for the purposes of the calculation. You must pay for taxes, fees, meals and any other costs associated with your Reward Night.

If you used different currencies when collecting your 10 Stamps, the value of each Stamp is currently calculated using the currency associated with the territory you were in when you joined the Program.

Reward Night stays are subject to all applicable booking terms and conditions. You will not collect a Stamp when you redeem your Reward Night. Collected Stamps have no cash value, and you cannot redeem your Reward Night for cash.

If you redeem your Reward Night on a stay that is less than the maximum value of your Reward Night, you will not get the difference in cash, credit or anything else. You can redeem your Reward Night on a stay that costs more than the maximum value of your Reward Night – you just pay the difference.

If you have more than 1 Reward Night to redeem, you can choose which booking you want to apply it to. You cannot combine your Reward Night with any other offer, discount coupon, voucher or code, unless the terms for each of these say you can. This means that when you book a stay and redeem your Reward Night, you generally will not be able to get an additional discount on that booking.

If you redeem your Reward Night on a booking that is longer than 1 night, we will automatically apply its value to the most expensive night in that booking, subject to its maximum value.

Reward Night stays are subject to all applicable cancellation policies that are passed onto us by the Hotels.com Rewards property. If you cancel a Reward Night for which, had you paid for the night and cancelled it you would have been entitled to a full refund, we will return the Reward Night to your account. If you cancel a Reward Night for which, had you paid for the night and cancelled it you would have been entitled to a 1-99% refund, the Reward Night will not be returned to your account. If you cancel a Reward Night for which, had you paid for the night and cancelled it you would have not been entitled to any refund, the Reward Night will not be returned to your account.

If you want to change the dates of a booking that includes the Reward Night you redeemed, you will need to cancel the booking, wait for the Reward Night to be returned to your account, then rebook so you can apply your Reward Night to your new booking.

Benefits

Hotels.com Rewards Silver and Gold members will have additional benefits, which may be subject to additional terms and conditions. Benefits are promotional in nature and have no cash value and may not be transferred to another member or redeemed for cash under any circumstances. To the fullest extent permitted by law, we reserve the right to introduce, vary, suspend, or withdraw any benefits at any time without notice where the change is beneficial or does not have a material impact on you and otherwise with no less than 90 days’ notice. Certain program offers and program benefits may not be available in all territories.

Changes and Termination

Your Stamps will not expire as long as you keep your account active at least once every 12 months. This means you must collect a Stamp or redeem a Reward Night in that time, and when you do, the expiry date will be extended for another 12 months. If you do not collect Stamps or redeem Reward Nights in a 12 month period, your Stamps will expire and we may deactivate your account. If this happens, your Stamps will not be reissued. Sign into your account to check when your Stamps are due to expire.

We may change our terms and conditions at any time, with or without notice, including the rules for collecting Stamps, the different membership tiers and their qualification requirements and associated benefits, the rules for redeeming your Reward Night, the list of eligible Hotels.com Rewards properties, and the maximum value of a Reward Night. We may communicate these changes to you by email or on our Hotels.com website so please make sure you check your account regularly. Hotels.com Rewards has no end date and will continue until we close it, which could happen at any time. If we do close the Program, you will have 30 days from when we announce its closure to redeem any Reward Nights you have in your account. After that date, you will lose your Reward Nights and you will not be compensated.

By continuing to collect Stamps and redeem Reward Nights with Hotels.com Rewards, you accept any changes to these terms and conditions. You are responsible for keeping up to date on any changes that we may make. The most current version will always be available on our website.

General Hotels.com Rewards Terms & Conditions

We reserve the right to discontinue your membership if you act fraudulently or use our loyalty program in a way that does not comply with our terms and conditions, or any federal or state laws, regulations, statutes or ordinances. If we discontinue your membership, you may lose your collected Stamps and benefits. We also have the right to take appropriate administrative and/or legal action, including criminal prosecution if necessary.

While you are signed up to Hotels.com Rewards, we may communicate any updates to your account or transactions to you by email. We may take back your Stamps at any time. You cannot sell or transfer your Stamps, or combine them with another member’s Stamps. Stamps are not transferable if a member dies, if there is a domestic relations issue, or otherwise by operation of law.

We make no guarantees, warranties, or representations of any kind concerning the Program, except where a particular guarantee or warranty cannot be excluded under applicable law. Nothing in these Terms and Conditions is intended to exclude or restrict any non-excludable rights that you have under applicable law.

To the fullest extent permitted by law, you release Hotels.com and its affiliates, suppliers and partners from all liability regarding the earning, redemption, and use of Stamps, including any Reward Nights that, after receipt, may be lost, stolen, or destroyed, other than where such liability was caused or contributed to by a negligent or fraudulent act of Hotels.com. Hotels.com suppliers and partners are in no way affiliated with or responsible for Program administration.

It is a condition of membership to the Program that you consent and authorize us to collect, use and disclose the personal information collected by us in accordance with the Privacy Statement and all applicable privacy and data protection laws.

If any part of these Hotels.com Rewards Terms and Conditions are found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these Hotels.com Rewards Terms and Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

These Hotels.com Rewards Terms and Conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and us with respect to this Program and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Program.

The Hotels.com Rewards Program and Hotels.com Rewards Terms and Conditions are governed by the laws specified in the Terms of Service.

The Program is void where prohibited by law. Our failure to enforce any provision of these terms and conditions shall not constitute a waiver of that or any other provision. Our decision on all questions or disputes regarding the Program is final.

Member Prices

Member Prices are available to the following customers:

• Hotels.com Rewards members; and
• Users of the Mobile Application (as defined in these terms and conditions below).

Hotels.com Rewards members – If you are signed in to your Hotels.com account when browsing the website, you will automatically be shown Member Prices on selected properties where the "Member Price" banner is displayed.

Mobile Application users – When using the Mobile Application, you will automatically be shown Member Prices on selected properties where the " Member Price" banner is displayed. A user of the Mobile Application will not see Member Prices when accessing the website via other platforms, unless they are signed in as a Hotels.com Rewards Member.

Member Prices are available on selected properties and on selected dates only. Member Prices will only be displayed where applicable to your property search and are liable to change at any time.

Where a Member Price is displayed next to a price which has been stuck out (e.g. “$150 $100”), the struck-out price is based on the property’s standard rate on our site, as determined and supplied by the property. The "Prices" section of the Terms of Service will also apply to Member Prices.

---

Expedia® Rewards Terms and Conditions

Last Revised: November 02, 2021

Applicable from February 01, 2022

Expedia Rewards (“Program”) is offered to Expedia.com and Expedia app customers at the sole discretion of Expedia, Inc. (“Expedia”), and is open only to individuals who are eighteen (18) years of age and older, have a valid email address, and have enrolled in the Program (“Member(s)”). By participating in the Program, Members can earn Points for booking and completing eligible travel through the Expedia Site; and can redeem available Points towards Redemption Rewards, subject to their availability and these Terms and Conditions. The terms “you” and “your” throughout these Terms and Conditions refer to any Member.

Acceptance of these Terms and Conditions

Your continued participation in the Program as a Member constitutes your acceptance of these Terms and Conditions. The version of these Terms and Conditions that are currently on the website available at www.expedia.com/lp/b/exp-rewards-terms, will apply until February 01, 2022 and will supersede all previous versions of these Terms and Conditions. These new updated Terms and Conditions will apply from February 01, 2022. Membership in the Program is void if prohibited by law in the state or country of the Member's residence, and these Terms and Conditions are subject to change as may be necessary to comply with such laws or regulations.

Disputes

Expedia is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section. You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting Expedia Customer Support or 1-877-787-7186. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below.

Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, travel suppliers, or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees, and costs), and must follow and enforce these Terms of Use as a court would.

Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules, except as provided in this section. If your total Claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your Claims are frivolous. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the state where you live or at another mutually agreed location. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Expedia Legal: Arbitration Claim Manager,” at Expedia, Inc., 1111 Expedia Group Way, Seattle, WA 98119. If we request arbitration against you, we will give you notice at the email address or street address you have provided. A party requesting arbitration must also provide a copy of the request to the AAA, at Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043 or online at www.adr.org or at any AAA office.

Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.

Expedia may at its sole discretion modify any of the Terms and Conditions governing the Program—including, but not limited to, the rules for earning and redeeming Expedia Rewards points, the expiration policy for Points and the products and services on which Points may be earned and redeemed—at any time, with or without notice, even though these changes may affect your ability to use any Points or benefits you have already earned. Expedia reserves the right in its sole discretion to disqualify any Expedia Rewards Member it finds to be tampering with the operation of the Program or to be acting in violation of these Terms & Conditions or in a fraudulent or deceptive manner. Any attempt by any Expedia Rewards Member to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Expedia reserves the right to seek damages from any such person to the fullest extent permitted by law. Failure by Expedia to enforce any of these Terms & Conditions shall not constitute a waiver of that provision. Expedia makes no guarantees, warranties, or representations of any kind concerning the Program. You release Expedia and its affiliates and partners from all liability regarding the earning, redemption, and use of Expedia Rewards points, including any rewards that, after receipt, may be lost, stolen, or destroyed. Expedia suppliers are in no way affiliated with or responsible for Expedia Rewards Program administration.

Changes to these Terms and Conditions

From time to time Expedia may make changes to these Terms and Conditions in its sole discretion. We will always endeavor to provide you with notice of any material changes prior to the changes coming into effect. The table below sets out some important information about the notices we will provide for different types of changes:

We will send any written notices to the contact details you have provided to us for your Account. You are responsible for updating your contact details if and when they change. Your continued participation in the Program as a Member following the above notice periods constitutes your acceptance of the notified changes to these Terms and Conditions.

Improper Member Activity

Expedia reserves the right in its sole discretion to disqualify any Member it reasonably believes to be tampering with the operation of the Program or to be acting in breach of these Terms and Conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Program may be a breach of criminal and civil law, and should such an attempt be made or threatened, Expedia reserves the right to seek damages from any such person to the fullest extent permitted by law.

Expedia has the right to monitor all Account activity for compliance with these Terms and Conditions. If Expedia has reasonable grounds to believe your Account shows signs of fraud, abuse, improper conduct or suspicious activity (collectively, “Improper Activity”), Expedia may close or freeze your Account immediately, and where such Improper Activity is found to have occurred, you may lose your accumulated Points or Redemption Reward(s). If you have conducted any Improper Activity, Expedia reserves the right to take any necessary legal action and may have grounds to confiscate any Redemption Rewards as a result of such activity. In addition, you may be liable for monetary losses to Expedia, including litigation costs and damages, and you will not be allowed to participate in the Program in the future. Eligible Bookings discovered to be related to Improper Activity will have their Points rescinded, and the Account associated with such activity will be frozen from further Point earning or redemption activity. To contest freezing of an account, the rescinding of Points or confiscation of Redemption Rewards, please contact the Customer Service Center.

Liability

The Program is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose, or non-infringement. Expedia makes no guarantees, warranties, or representations of any kind concerning the Program, except where a particular guarantee or warranty cannot be excluded under applicable law, including consumer law. Expedia will not be liable for any inaccuracies regarding the earning, redemption, and use of Points, unless and only to the extent that Expedia directly caused such inaccuracies. Expedia will not be liable with regards to Redemption Rewards that, after receipt, may be lost, stolen, or destroyed, other than where such liability was caused or contributed to by a negligent or fraudulent act of Expedia. Expedia suppliers and partners are in no way affiliated with or responsible for Program administration. Subject to the limitations set out in these Terms and Conditions, you agree that neither Expedia or its affiliates will be liable for any losses arising out of or in connection with the Program (including, for example, any use of the Program and/or any delay or inability to use the Program) which were not:

i. reasonably foreseeable by both you and Expedia at the time of enrollment in the Program;

ii. actually suffered or incurred by you; and

iii. caused by a breach of Expedia's obligations under these Terms and Conditions or our failure to use reasonable care and skill.

Subject to the limitations set out in these Terms, in no event shall Expedia be liable for any business losses and/or losses to non-consumers including (without limitation) loss of profits or loss of revenue.

Suspension and termination of these Terms and Conditions

To the fullest extent permitted by law, Expedia reserves the right in its sole discretion to restrict the availability of the Program to any person, at any time, for any or no reason, with prior reasonable written notice and without liability to you.

The Program has no predetermined termination date and may continue until such time as Expedia decides to terminate the Program. Expedia may terminate the Program at any time. Upon termination, you will have ninety (90) days from the date Program termination is announced to use available Points remaining in your Account. After that date, any Points will be forfeited without compensation.

Privacy

It is a condition of membership to the Program that a Member consents and authorizes Expedia to collect, use, and disclose the personal information collected by Expedia in accordance with the Privacy Statement available at www.expedia.com/privacy and all applicable privacy and data protection laws

Marketing

Where Expedia wishes to market its products or services to you, Expedia will do so only after obtaining your prior consent. If you are receiving promotional information and do not wish to receive this information any longer, please contact the Customer Service Center to request to be removed from the marketing list, or use the unsubscribe facilities included in Expedia's marketing communications. Expedia will address such a request as soon as reasonably possible, but in any event less than 30 days after such a request is received.

Definitions

"Eligible Accommodation Rental" means a stand-alone booking of accommodation as an alternative to a hotel such as a furnished apartment, house, villa, or professionally managed resort-condominium complex booked on the Expedia Site that is completed by the Expedia Rewards Member or not canceled.

"Eligible Activities" means any pre-paid, stand-alone activities booked on the Expedia Site that are completed by the Expedia Rewards Member or not canceled.

"Eligible Booking" means a booking for any Eligible Activities, Eligible Flight, Eligible Hotel, Eligible Car, Eligible Accommodation Rental, and Eligible Package on the Expedia Site.

"Eligible Car" means any pre-paid, stand-alone car rental booked on the Expedia Site that is completed by the Expedia Rewards Member or not canceled.

"Eligible Flight" means any stand-alone flight (or flights) booked on the Expedia Site in one booking that is completed by the Expedia Rewards Member or not canceled.

"Eligible Hotel" means any pre-paid, stand-alone hotel booked on the Expedia Site that is completed by the Expedia Rewards Member or not canceled.

"Eligible Package" means any pre-paid Hotel + Flight, Hotel + Car, Hotel + Flight + Car, and Flight + Car booked together on the Expedia Site that is completed by the Expedia Rewards Member or not canceled.

"Expedia Site" means Expedia.com or the Expedia mobile app.

"Eligible Tier Booking" means an Eligible Booking which qualifies for a Trip Element.

"Pay-Now" means selecting the “Pay-Now” option at checkout prior to completing your Eligible Booking. If you select the “Pay-Now” option, Expedia will charge the amount to your preferred payment method in Dollars immediately less any Expedia Rewards Points or coupons applied at checkout.

"Points" are earned as a part of Expedia Rewards in accordance with the Terms and Conditions and can mean Base Points, Bonus Points, or a combination of both. Points can be earned for making Eligible Bookings as well as for bonus point offers.

"Program Benefits" means the additional benefits a customer receives by being part of Expedia Rewards as set out on here and updated from time to time.

"Property" means Eligible Accommodation Rental and/or Eligible Hotel.

"Redemption Reward" means a booking on the Expedia Site that can be paid for (or partially paid for) by the redemption of Points or a Reward Coupon by a Member under these Terms and Conditions. Every 100 points earned can be used to get $1 off future eligible redemptions.

"Trip Elements" is a method for calculating progress towards your tier.

Membership of the Program

To earn Points for an Eligible Booking, you must be a Member of the Program prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. No Points will be earned for bookings made on the Expedia Site when you are not signed into your Account or if you create an Account after booking but before travel is completed. As a Member of the Program, you will receive certain Account-related updates such as your Points Statement or tier status.

Members may close their Account by calling the Customer Service Center. Your ability to earn and redeem Points and claim any Program Benefits will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your profile or access to your account statement information, no Points will accumulate on future bookings, and any accumulated Points will be unavailable to be used for Redemption Rewards and will expire immediately from the date of closure. You will not be able to reactivate a closed Account. If you want to join the Program again in the future you will need to create a new account.

Earning Points

Points can only be earned by the owner of the Account through which any Eligible Booking is made. Additional individuals named as travelers on the itinerary will not earn Points. If you are booking a trip for another individual as a travel arranger using the Arranger Settings in your Expedia account, the individual's account you are using to book the travel will earn Points for the Eligible Booking only if their Account is enrolled in the Program and they have an active Account.

After making an Eligible Booking, the anticipated number of Points to be earned will be held in pending status. The number of pending Points calculated at the time of making an Eligible Booking is based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated number of pending Points and the actual number of Points earned for that itinerary. Pending Points are not eligible to be used for Redemption Rewards. For pending Points to move from pending to available status, the Eligible Booking must result in Completed Travel and Points will be available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Points are eligible to be used by the Member towards a Redemption Reward(s).

No Points will be earned for change or cancellation fees imposed by suppliers. If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the Points. If any additional amounts are payable to the travel supplier at the time of travel, check-in, or check-out (such as city tax or a resort fee), such amounts will not be included when calculating the Points (even where such amount is included in the total displayed when booking). Where a booking is made with any Points or Reward Coupon, a Member is not eligible to earn Points or Bonus Points on that portion of the booking.

Expedia reserves the right to rescind or cancel at any time any pending or available Points that were earned for non-Completed Travel.

Points will be rescinded or canceled in cases where a Member receives a refund or credit, from either Expedia, a supplier, a financial institution, or a card issuer. Where a Member receives a partial refund or credit from either Expedia or a supplier due to a cancellation within a penalty window, no Points will be earned. Where a Member receives a partial refund or credit from either Expedia or a supplier and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be reinstated to the Member’s Account. Points earned pursuant to fraudulent, sham activity or falsified information will be rescinded or canceled by Expedia.

If your Account does not reflect the correct number of Points that you should have earned as determined by Expedia, Expedia reserves the right to notify you of the inaccuracy, and to adjust your Points balance to correct the inaccuracy. If you believe your Account has been the subject of any suspicious activity, please contact the Customer Service Center immediately. If it is determined you have been the victim of a fraud, the Points you have earned may be transferred to a new account.

Your Points balance and redemption activity can be accessed on your Expedia Rewards Activity page. Points and Program Benefits have no cash value and may not be transferred to another Account/Member or redeemed for cash. Points may not be assigned, sold, transferred, and/or pledged by you to any third party. You have no property rights or other legal interests in Points. You are responsible for any personal tax liability that may be related to participation in the Program and redemption of any rewards.

If you believe you did not receive the correct number of Points for an Eligible Booking, you must contact the Customer Service Center within one hundred eighty (180) days from the date of Completed Travel. Expedia (acting reasonably) will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Points manually be moved from pending to available status sooner than the time period identified in the Points Posting/Reconciliation chart below.

Point Posting/Reconciliation

Upon making an Eligible Booking the anticipated number of Points to be earned are held in pending status until an Eligible Booking becomes Completed Travel and payment has been confirmed. See chart below for length of time it may take for Points to move from pending to available status.

Earning Base Points

Points will be earned at the rates specified from time to time on the Expedia Rewards Benefits page located at www.expedia.com/lp/b/exp-rewards-faq.

Points can be earned by making an Eligible Booking on the Expedia Site when signed in to your Account as follows:

• Eligible Flights
  Earn one (1) Base Point for every five (5) Dollars spent on Eligible Flight Bookings booked through the Expedia Site when signed in to your Account
• Eligible Bookings (non-flight)
  Earn one (1) Base Point for every one (1) Dollar spent on the following Eligible Bookings booked through the Expedia Site when signed in to your Account:
  • Eligible Hotels
    Additional hotel terms: Points will be calculated based on the amount paid, excluding taxes and fees, to Expedia at the time of booking (“Pay Now”). In addition, if you elect to "Pay Later" when making any property booking, or if payment for the booking is not otherwise made to Expedia at the time of the booking, the amount payable to the property for the property booking as displayed on the Expedia Site will be converted to American dollars by Expedia for the purpose of calculating the Points. Any amounts payable to the property (Pay Now or Pay Later) for ancillary services that are not booked on the Expedia Site (including but not limited to room service, spa services) are not eligible to earn Points.
  • Eligible Accommodation Rental
  • Eligible Activities
  • Eligible Packages
  • Eligible Cars
    Additional car terms: Points are awarded only for the rental car booking amount minus any additional charges such as insurance, prepaid gratuities, or other similar charges or fees.
  • Eligible Cruises
    Additional cruise terms: Expedia Rewards points will be awarded for bookings made on Expedia.com, with Expedia customer service agents through our call centers, on websites operated by Expedia Cruises’ franchise partners, and in Expedia Cruises' retail stores. Rewards points will be awarded for the total transaction amount including cruise fare, government fees, and taxes for all guests in the cabin. It does not include other charges such as insurance, prepaid gratuities, or other similar charges or fees. To receive points for your cruise, you must be an Expedia Rewards member or enroll in Expedia Rewards using the same email address used to book your cruise any time after purchase has been made, but prior to sailing start date.
• Non-Eligible Bookings
  Bookings for the following are not eligible to earn Points:
  • Insurance
  • Flight + Activity packages
  • Hotel + Activity packages
  • Car + Activity packages
  • Hotel + Flight + Activity packages
  • Flights booked directly via an airline’s website, even if your original flight search was conducted on the Expedia Site

Expedia Rewards Promotional Bonus Point Offers

From time to time, Expedia may offer opportunities to earn Bonus Points. All applicable terms and conditions associated with the specific Promotional Bonus Point offer must be met in order to earn Bonus Points. Bonus Points earned through a Promotional Bonus Point Offer will be posted to your Account as pending at time of booking, and will move to available status in accordance with the offer-specific terms and conditions. Promotional Bonus Point offers apply to changed bookings as long as the changed booking still meets all requirements and conditions of the offer. Promotional Bonus Point offers do not apply to canceled bookings. Offers are limited to the offer recipient and are not transferable. Promotional Bonus Point offers are not redeemable for cash and are void where prohibited by law.

Points Expiration

Points will not expire as long as you have earned Points on an Eligible Booking or redeemed a Redemption Reward through the Expedia Site on your Account at least once every eighteen (18) months. If there has been no such activity, all accumulated Points in your Account will expire and will not be reinstated.

Points Redemption

Points can be redeemed for Redemption Rewards which are subject to availability and restrictions of the relevant supplier as specified on the Expedia Site. Points cannot be redeemed for cash and have no cash value. Points cannot be combined with any other certificates, coupons, discounts, upgrades, awards, or promotions. Points cannot be redeemed on stand-alone flights or cruises, insurance, or other exclusions as listed under each category below. Redemption Rewards are offered as promotional items and are void if sold for cash or other consideration, or if altered or copied, and cannot be reissued if destroyed, lost, or stolen. Redemption Rewards are not valid where prohibited by law.

Flight Redemptions

In order to book a flight using points, the Expedia Rewards account holder must have enough points available to cover the entire cost of the flight being booked, including taxes and fees. If members do not see the ability to apply their Expedia Rewards points on the checkout page, this is an indicator that they do not have enough points to cover the entire flight cost, and are therefore ineligible to use their points on that booking. The following policies and terms apply to flight rewards:

• Airline blackout dates do not apply toward flight reward travel bookings made on Expedia.com using Expedia Rewards points.
• Taxes, fees, and surcharges for the booking are included in the number of Expedia Rewards points required for redemption.
• Flights do not have to be roundtrip. Flights into and out of different airports are permitted.
• Airline participation may vary from market to market.
• Holds cannot be placed on Expedia flight reward reservations.

For information regarding airline liability limitations, baggage liability, and other regulations, please consult your airline.

Only the Expedia Rewards Member can redeem Expedia Rewards points, but the reward flight may be booked in the name of the Member or any other person the Member designates. Once tickets are issued, the tickets are not transferable and may be used only by the individual named on the ticket. Redeemed Expedia Rewards points will be deducted from your Account at the time of booking. All rewards are subject to availability and restrictions of the relevant travel supplier.

Tickets booked with points are subject to all ticket restrictions issued by the airline, including refundability and change or cancel fees. Tickets do not include baggage fees, which may be an additional charge. Airline schedules, terms, points of service, and fares are subject to change without notice. Airline schedule changes, flight cancellations, interruptions, and oversold flights are outside of the control of Expedia. These situations must be remedied by the travel supplier and may be subject to Federal or State Regulations.

If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy. Expedia is prohibited from refunding tickets on airlines that have declared bankruptcy. Expedia Rewards points redeemed or money given to Expedia immediately becomes the property of the airline and Expedia is required by law to comply with the airline's orders.

Airline tickets will be issued as e-tickets unless paper tickets are required by the airline. For bookings made via phone at (800) 997-9158, electronic confirmation and documentation will be sent to the e-mail address associated with your account within 12 hours of booking. The Member is responsible for destroyed, lost, and/or stolen rewards, and any fees imposed to replace such travel documents. For additional terms related to points redemption, please see Expedia Terms of Use.

Hotel Redemptions

Members can redeem available Points to pay the partial or full cost of a “Pay Now” hotel, excluding taxes and fees. Points can only be redeemed where payment is being made to Expedia at time of booking where the “Pay Now” option is presented.

Points cannot be applied to the cost of cancellation or change penalties, previously paid for bookings, or other miscellaneous charges. Points cannot be redeemed on “Pay Later” properties, or properties offered by Vrbo.

Flight + Hotel Package Redemptions

Members can redeem available Points for Expedia coupons in various increments ("Reward Coupon") that can be applied to the cost of a package limited to a “Pay Now” hotel + flight booked on the Expedia Site. A Reward Coupon will only be able to be issued up to the value of $300. When you redeem Points for a Reward Coupon in your selected amount, you will be issued a Reward Coupon code. The issued Reward Coupon will be deposited into the Member's Expedia Account, and can be found on the coupons page within "My Account". The Reward Coupon may only be redeemed by the Member. Any terms or conditions applicable to each Reward Coupon will be confirmed at the time of issuance. Redeemed Points will be deducted from your Account at the time the Reward Coupon code is issued.

Reward Coupons can only be redeemed for packages limited to a booking at a “Pay Now” hotel on the Expedia Site + a flight booked on the Expedia Site, and only where payment is being made to Expedia at time of booking. Reward Coupons will be applied first to the hotel portion of the package, then to the flight portion of your package, less any taxes, fees, or charges due on the package. Please note: Any amount of the coupon applied to the flight portion of the package will be refunded to your credit card after your purchase is confirmed, usually within 10 business days. A Reward Coupon can only be applied to one (1) package and one hotel room per booking. A Reward Coupon cannot be used for booking multiple rooms on the same itinerary. Reward Coupons have no cash value. Reward Coupons may not be combined with or applied to any other certificates, upgrades, awards, or coupons. All taxes, fees, charges, and surcharges applicable to the booking, including, without limitation, baggage fees, seat upgrades, extra person, parking, phone, and other charges that are applicable to the reservation are the responsibility of the traveler, and Reward Coupons cannot be applied to such amounts. Reward Coupons cannot be applied to the cost of cancellation or change penalties, prepaid bookings, administrative fees, or other miscellaneous charges. Reward Coupons are void where prohibited by law.

No Point refunds will be issued for unused or expired Rewards Coupons. Rewards Coupons expire one year after issuance.

Car Redemptions

Members can redeem available Points to pay for partial or full cost of a car rental where Expedia collects the payment at time of booking. This is called the "Pay Now" option after you have selected your car class.

Activities Redemptions

Members can redeem available Points to pay for partial or full cost of an activity where Expedia collects the payment at the time of booking.

Hotel Price Guarantee

The Hotel Price Guarantee is available to Members in select territories. In the unlikely event that you find a lower rate for a hotel you have booked and paid for at time of booking on www.expedia.com or through the Expedia Customer Support Center on 1800 EXPEDIA, whether on Expedia.com or on another website, we will honor the lower price. Hotels booked as part of a package are not eligible for the Hotel Price Guarantee. The guarantee is subject to these terms and conditions.

Notifying Expedia of a Claim:
You may make a claim under the Hotel Price Guarantee from the time you book your standalone hotel on Expedia until 11:59 p.m. local time at the hotel's location, the day prior to hotel check-in. To make a claim, please complete this form, select your qualifying itinerary, and provide details on the lower price found, including screen shots. The lower price must be available for booking at the time the claim is submitted.

Must be "Apples to Apples" Comparison:
The Hotel Price Guarantee is available only for exact itinerary matches, including property, room type, rate plan, applicable refund policy, and the exact same dates of travel as booked through Expedia. The comparison must be to the same product purchased standalone through another website (i.e., not part of a hotel + air travel package).

The Hotel Price Guarantee applies only to the cost of booked hotel excluding any taxes and fees collected by us from you at the time of booking. The Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a hotel may collect directly from you when you stay at the hotel. The Hotel Price Guarantee is not available for bookings on websites where the hotel, itinerary, or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional, and age-related requirements.

There is no limit on the number of Hotel Price Guarantee claims you may make per booking. However, any credit subsequent to the initial credit will be based on the amount of the previously credited price, not on the amount of the original price that you booked.

Comparison Rates Must Be Available to the General Public Online:
The Hotel Price Guarantee applies only to prices both advertised and available to the general public on a website. For example, this does not include rates offered on membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator, or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate or from an e-mail that you received. The rate must be quoted and booked in U.S. dollars (and without reference to currency converters).

Verification of Claims:
All requests are subject to verification by Expedia. Expedia will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by the Customer Service Center. Nor will Expedia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Expedia will honor the lower price for verified requests. This may happen in one of several ways.

In some cases, it will take the form of a credit to the credit card used for booking. In other cases, it may be necessary for the travel specialist to cancel your booking and re-book your stay at the lower price. You will not be charged any change or cancellation fees in connection with the Hotel Price Guarantee. In all cases, the travel specialist will explain the process to you. Travel must be completed in accordance with the booked itinerary to be eligible to receive the refund or credit. Changed or canceled bookings are not eligible to receive the refund.

Changes:
To the fullest extent permitted by law, Expedia reserves the right in its sole discretion to modify or discontinue the Hotel Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Hotel Price Guarantee. The failure by Expedia to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision.

Blue, Silver, and Gold Tier Membership

Tier status is a benefit of Expedia Rewards membership. Members enter the Program on Blue tier and must meet the stated criteria below to qualify for a higher tier, or alternatively Expedia Rewards Silver tier status and Expedia Rewards Gold tier status may be offered by Expedia, or its partners, to you according to the following criteria or criteria specified by the partner. Only Eligible Bookings made while signed into your Account qualify towards reaching Silver tier and Gold tier. Certain Program offers and tier benefits may not be available to Members who are not US residents.

Members can qualify for Silver or Gold tier by collecting the specified number of Trip Elements in a calendar year as specified in the table below. In order for a Trip Element to be counted towards qualifying for Silver or Gold tier, the Trip Element must be valued at $25 or more (excluding taxes and fees).

Coupons applied at checkout are not included in the value contributed to Trip Elements. Points used for a Redemption Reward are included in the value contributed to Trip Elements.

Trip Elements collected on Eligible Tier Bookings from January 01 of each calendar year to 11.59pm Pacific on December 31 of each calendar year count towards tier status. Travel that begins in one calendar year and ends the next year will count toward your tier for the current calendar year and the later calendar year on a pro-rata basis. Once earned, your tier is valid for the remainder of the calendar year in which you qualified, the next full calendar year, and through February 28 of the following year, unless otherwise specified.

Bookings which are eligible for the purposes of qualifying for a higher tier are set out below. Trip Elements are collected on Completed Travel and your progress is displayed on your Expedia Rewards Activity page. Members who do not qualify for Gold or Silver tier in a calendar year in accordance with these Terms and Conditions will qualify for the tier determined by the number of Trip Elements collected in the previous calendar year.

Eligible Tier Bookings

Silver and Gold members will have additional Program Benefits, which may be subject to additional terms and conditions. To the fullest extent permitted by law, Expedia reserves the right to introduce, vary, suspend, or withdraw any benefits at any time without notice where the change is beneficial or does not have a material impact on you and otherwise with no less than 90 days’ notice. Please see here for further details of Program Benefits.

General

If any part of these Terms and Conditions are found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these Terms and Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

These Terms and Conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Expedia with respect to this Program and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Program.