Swish.ai

🚨 Make or Buy: The Critical ITSM Decision 🚨 In today’s fast-paced tech landscape, CIOs are faced with a crucial decision: build custom IT Service Management solutions in-house or invest in AI-driven solutions with proven performance? In our latest article, we break down the benefits, risks, and real-world examples of both approaches, offering insights that can help IT leaders stay ahead of the game. Looking for faster ROI and seamless efficiency? Learn more here 👉 https://lnkd.in/dapxewNH #itsm #ai #swish #CIO #enterprise #roi

🚀 Exciting News! 🚀 We’re proud to announce that Swish AI is partnering with BearingPoint to revolutionize IT Service Management (ITSM) with our AI-powered performance intelligence platform! 🌟 This partnership will bring powerful benefits to clients, including: ✅ Faster IT resolutions: Reduce response times and increase efficiency with AI-driven insights. ✅ Improved operational efficiency: Swish AI’s platform reads unstructured data for deeper visibility and optimizes processes by turning complex IT data into actionable decisions. ✅ Early detection of major incidents: Identify and address potential issues before they escalate into critical problems. ✅ Automation and shift-left opportunities: Swish AI identifies the biggest opportunities to automate and shift tasks to lower support tiers. ✅ Seamless integration: Swish AI easily integrates with existing ITSM tools for smooth adoption. ✅ Future-ready IT operations: Stay ahead of the curve with advanced machine learning and intelligent automation. Together, we’re empowering organizations to achieve excellence in IT operations, drive business outcomes, and prepare for the challenges of tomorrow. 🌐 https://lnkd.in/dU54kUNG #AI #ITSM #Innovation #DigitalTransformation

[New York, September 4] — We are thrilled to announce the newest addition to our CIO Council, Ricardo Diaz Rohr Ricardo recently completed his assignment as Chief Information Officer (CIO) at Emil Frey Group, where he led transformative IT strategies across a complex, multinational organization. Prior to that, he served as CIO at Media Saturn Holding, where he played a key role in revolutionizing IT services within the European retail market. His leadership journey also includes his tenure as CIO at Lufthansa, where he was instrumental in advancing the airline’s global IT capabilities. “Ricardo’s exceptional leadership and deep industry knowledge make him an invaluable addition to our CIO Council,” said Sebastien Adjiman, Co-founder and Board Member of Swish.ai. “We are excited to collaborate with him as we continue to push the boundaries of IT service management and innovation.” At Swish.ai, we are committed to empowering Global 2000 CIOs to drive transformation and excellence in their organizations. We are confident that Ricardo will play a key role in helping us achieve this mission.

WINNING THE CIO REPUTATION GAME ---------------------------------------- It’s no longer just about running IT—it’s about shaping your legacy as a leader. Every incident, every decision, every innovation builds or breaks your reputation. Curious how the best CIOs turn ITSM into their secret weapon for success? Unlock the strategies that will set you apart—click to find out more : https://lnkd.in/djYqduT4  #CIO #ITLeadership #ITSM #Innovation #ReputationManagement #DigitalTransformation #TechLeadership

🚀 Unlocking Full Visibility and Control in MSP Governance 🚀 In today’s dynamic business environment, managing outsourced IT Service Desk support through Managed Service Providers (MSPs) can be a double-edged sword. While it brings scalability and expertise, it also introduces significant governance challenges. As executives and CIOs, how do you navigate these complexities and ensure optimal performance and alignment with your business objectives? 📈 Dive into our latest article where we explore: • Key challenges in MSP governance such as agent performance, ticket distribution, and skill set mapping. • Effective strategies to address these challenges, from establishing clear performance metrics to leveraging advanced data analytics. • How Swish AI, a performance intelligence platform, can provide comprehensive visibility and control, driving continuous improvement and optimal performance. 🔗 Read the full article to discover actionable insights and advanced methodologies for transforming MSP governance: https://lnkd.in/diNYVkw9 #MSPGovernance #ITSM #CIO #ExecutiveLeadership #PerformanceIntelligence #SwishAI #ITOperations #Outsourcing #Innovation #DataDriven

🚀 Why More Data Isn’t Always Better: The Power of Understanding in ITSM 🚀 In the world of IT Service Management, the mantra “more data is better” is being challenged. It’s not about how much data you have, but how well you understand it. In our latest article, we explore how Swish AI transforms your ITSM data into actionable insights. With seamless integration and advanced analytics, Swish AI simplifies the complex process of data integration, allowing you to unlock the hidden value within your existing systems. Say goodbye to data overload and hello to smarter, more informed decisions. Discover why quality trumps quantity in the journey towards ITSM excellence. 👉 Read the full article and see how Swish AI can revolutionize your data strategy : https://lnkd.in/d6aYvPRH #ITSM #DataAnalytics #SwishAI #PerformanceIntelligence #DataIntegration #TechInnovation #BusinessInsights

🚀 Unlock the Power of Deep Categorization in ITSM! 🚀 Is your service desk data stuck in the “General” category? It’s time to elevate your data analysis with deep categorization using AI and NLP clustering! In our latest article, we explore how this cutting-edge technology provides granular insights, moving beyond generic classifications. Deep categorization offers full visibility into service desk operations, helps optimize resource allocation, and enhances the customer experience. Ready to transform your ITSM strategy? Discover how Swish AI can bring unparalleled clarity and efficiency to your operations!  👉 https://lnkd.in/d9nMuCSy

🌟 Unlock the Power of Backlog Burn Rate in ITSM! 🌟 Are bottlenecks and slow ticket resolutions holding your ITSM back? The key to a more efficient and smoother IT Service Management process lies in mastering your Backlog Burn Rate! 🚀 The Backlog Burn Rate is essential for benchmarking performance across different teams, regardless of size, and pinpointing chronic bottlenecks. Imagine having a clear view of where delays are happening and being able to address them swiftly. With Swish AI’s advanced categorization and process mining capabilities, you gain full visibility and control over your backlog, enabling you to reduce MTTR and boost efficiency. Ready to elevate your ITSM operations and delight your customers with faster resolutions? 💡 Dive into the details of how optimizing your Backlog Burn Rate can transform your service desk’s performance and set new standards for excellence. 👉 Discover more here: https://lnkd.in/dBYnGQhJ #ITSM #BacklogBurnRate #SwishAI #PerformanceMetrics #ContinuousImprovement #Innovation #ITLeadership

Swish.ai Announces Change in CIO Council Membership   [New York, June 18] — We proudly announce that one of our esteemed CIO Council members, Frederic Veron, has been appointed as the new Chief Information Officer (CIO) of the Federal Reserve Bank of New York and therefore is stepping down from the CIO Council.   Frederic Veron has been an invaluable asset to our CIO Council, providing strategic insights and guidance that have contributed to Swish mission of transforming IT service delivery.   "We are proud of Frederic and his remarkable achievement," said Sebastien Adjiman, Co-founder and Board Member of Swish.ai. "His appointment to such a prominent position is a testament to the high level of expertise and leadership that defines our CIO Council members. I also want to congratulate the New York Fed for such a successful appointment."   Swish.ai remains committed to partnering with Global 2000 CIOs to help them drive innovation and excellence. We congratulate Frederic Veron on his new role and are excited about the continued success and impact of our CIO Council. Official announcement in first comment.

🚀 Exciting News! 🚀 Today, we’re thrilled to announce a strategic partnership between Swish AI and BIP Group to revolutionize Enterprise ITSM! 🌟 Facing a 30% surge in IT ticket volumes and a global labor shortage, AI is the game-changer we need. Swish AI’s performance intelligence platform transforms ITSM from a cost center to a profit center, delivering real-time insights, operational efficiency, and improved customer satisfaction. With BIP Group’s global presence and domain expertise, this collaboration will provide ITSM leaders worldwide with unparalleled performance optimization. Together, we are driving innovation and setting new standards in ITSM excellence! Read the full article to learn more: https://lnkd.in/d2cyNtf8 #ITSM #AI #Innovation #SwishAI #BIPGroup #Partnership #DigitalTransformation