Fraud is evolving and contact centres are on the front lines. Our CEO, Jamie Melling, recently wrote an insightful article for the CCMA, highlighting why contact centres must take a leading role in the fight against fraud. Key takeaways: 🔹 Fraud tactics are shifting towards social engineering, targeting contact centre vulnerabilities. 🔹 Contact centres hold the data, tools and direct customer connections needed to disrupt fraud early. 🔹 The right balance of robust controls and excellent customer experience is achievable and critical. Jamie outlines practical steps organisations can take to empower contact centres to protect their customers and brands. 🔗 Read the full article here: https://hubs.li/Q030c-k40
Smartnumbers
Software Development
Helping companies fight fraud by keeping contact centres secure.
About us
We help companies in the fight against fraud. Our solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure. Our cloud-based AI-powered platform - Smartnumbers Protect - analyses call signalling data, caller behaviour and data on known fraudsters shared by our customers to assign a risk rating to incoming calls. This helps contact centres prevent downstream fraud and improve customer experience for genuine callers. Through the Smartnumbers Consortium, our community of customers and partners share intelligence in real time on the fraudsters they know. Organisations are also able to connect and collaborate through Smartnumbers Consortium events.
- Website
-
https://www.smartnumbers.com
External link for Smartnumbers
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- London
- Type
- Public Company
- Specialties
- Smart Voice Services, SaaS, Telecommunications, Defence Fixed Telecommuncations Service, Cloud Computing, Mobile, Unified Communications, Telephony, Interview recording, Mobile working, Mobile call recording, Business continuity telephony, Fraud prevention, and Fraud detection
Products
![Click here to view Smartnumbers Protect]()
Smartnumbers Protect
Call Tracking Software
Preventing fraud in the contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. This enables you to divert potentially fraudulent calls to specialist teams and create a frictionless caller experience for genuine customers.
Locations
-
Primary
Get directions
25-27 Shaftesbury Avenue
London, W1D 7EQ, GB
Employees at Smartnumbers
Updates
-
Why do fraudsters target contact centres? Dr Nicola Harding, CEO of We Fight Fraud explains. Join our community at Smartnumbers to stay updated on the latest trends in contact centre fraud. Receive the newest insights and resources directly by signing up here: https://hubs.li/Q02R2v6t0
-
AI in Fraud Prevention: A must-attend roundtable for insurance professionals.📢 Join us at The Ned, London, on 21 January 2025, for an exclusive roundtable event hosted by Davies - Consulting Division & Smartnumbers. We'll be discussing the transformative role of Artificial Intelligence in combating fraud in the insurance sector. Industry leaders will explore key topics such as: ✅ Leveraging digital advancements to mitigate fraud risk in underwriting and claims. ✅ Securing the contact centre, the weakest link in fraud prevention. Don’t miss this opportunity to gain first-hand insights from case studies in both banking and insurance, and discover the latest trends from our AI impact survey. 👉 Spaces are limited – register today to secure your spot: https://hubs.li/Q02_V6dK0
-
-
Why do fraudsters target contact centres?Chief Revenue Officer, Matthew Addison from Smartnumbers explains. Join our community at Smartnumbers to stay updated on the latest trends in contact centre fraud. Receive the newest insights and resources directly by signing up here: https://hubs.li/Q02R2xf80
-
Protecting vulnerable customers requires a deep understanding of fraud patterns within contact centres. Our guide outlines essential strategies to strengthen your defences and create a safer experience for all customers. Access the guide now. https://hubs.li/Q02Yl38W0
-
-
Customer data analytics and intelligence-sharing between companies play an essential role when tracking prolific fraudsters, explains Steve Arnold, Fraud Analytics Smartnumbers in his recent blog. Read on: https://hubs.li/Q02_snXS0
-
-
Our best practice guide reveals the patterns fraudsters follow to manipulate contact centres and bypass traditional security measures. Discover practical insights on how to spot and disrupt these tactics effectively. Download the guide today. https://hubs.li/Q02Yl3fD0
-
-
The Economic Crime Congress 2024 begins tomorrow. As a sponsor, Smartnumbers is looking forward to meaningful conversations about preventing fraud and tackling economic crime. Will we see you there? 👉 Sign up here: https://hubs.li/Q02_3wgn0
-
-
Enhancing collaboration is your best defence against telephony fraud. Smartnumbers Tim Burton explains how customers are sharing intelligence about fraudster profiles and behaviour to stop fraud in its tracks. Learn more https://hubs.li/Q02QZnXM0
-
-
In our best practice guide for protecting contact centres we focus on the stages of the lifecycle which commonly touch the contact centre and recommend appropriate treatment strategies. Find out more. https://hubs.li/Q02-76kz0
-