QStory

Looking to become an employer of choice for contact centre staff in 2025? 🎯 Today’s employees seek more than just a pay check—they want trust, flexibility, and a supportive work environment. Here are a few ways you can stand out: 💪 Autonomy – give agents control over their schedules and the flexibility to manage their own time. 🌱 Wellbeing – support mental health and prevent burnout with instant breaks after difficult calls, and stress-free shift and leave requests. 📈 Growth – reinvest idle time into training and coaching, providing faster pathways for development and upskilling. At QStory, we’re helping #contactcentres empower their agents and create workplaces where people thrive. Let’s make 2025 your year to lead the way, find out more at 👉 https://lnkd.in/g6kCir3W

Merry Christmas and a Happy New Year from the QStory team! 🎄✨ 2024 has been a blast, and we can’t wait to see what 2025 has in store. Let’s make it one to remember! 🚀

We’re delighted to have been shortlisted with eBay for The Forum’s Partnership Award for 2025! 🌟 A huge congratulations to all who’ve played a part in this amazing journey. 👏 Curious to know more about our partnership? Take a look at our webinar recap and see how eBay is empowering their teammates with radical autonomy 👉  https://lnkd.in/efrvYqyN

🎄 During the holiday season, demand in your contact center can be all over the place. With the kids home from school, and parents taking time off, your usual morning peaks can turn into sudden afternoon surges. And that well-planned schedule? Out the window. ⏰ So, how can you stay ahead of these fluctuations? QStory’s Real-Time Management module gives you the flexibility to cover demand surges and make the most of your agents’ idle time by scheduling offline activities, such as training or 1-2-1s, on the spot. 👉 Find out how QStory can help you stay in control this holiday season at https://lnkd.in/eEJ_D_-7

Give your agents the gift of time this Christmas! 🎄 With QStory, your teammates can swap, split, or move shifts to suit their lives – whether it’s making it to the school play or popping out to grab those last-minute gifts. 🎁 And don’t worry – your contact centre’s service levels will stay firmly on the nice list. 💚 Find out how we’re helping contact centres make the season brighter at https://lnkd.in/g6kCir3W

Mamma Mia, here we go again! 🎉 Our latest QBR was packed with celebrations: 🌟 Congrats to all our award winners, especially to Jacques Van den Heever & Rudolf Wilken, for their incredible dedication and years of developing and operating QStory’s technology. 🔥 A huge shout out to the fantastic Lisa Strudwick from Nationwide Building Society for an awesome fireside chat. 🎶 And to wrap up the day, we had an absolute blast at ABBA Voyage! At QStory, there is nothing we can’t do! ✨

🌟 Happy teams = happy customers 🌟 At QStory, we give teams the freedom and tools to smash their goals. Whether it’s giving teammates control over their work schedule, helping team leaders to manage better, or freeing up planners from admin overload, we’re all about making life easier and outcomes better. Ready to release your people’s potential? Find out more at 👉 https://lnkd.in/g9hvMxvn

Happy Thanksgiving from all of us at QStory! 🍁 We're feeling extra grateful today for all of our brilliant colleagues, loyal customers, and fantastic partners. We hope your day is full of good vibes, and of course, plenty of pie. 🥧

Are you ready to empower your frontline staff with flexible scheduling that enhances, rather than hinders, customer service? 🤔 QStory’s Agent Flex ensures frontline teammates at eBay have the freedom to adjust their schedules effortlessly without compromising business performance, all while removing extra admin for planning teams. Find out more at https://hubs.ly/Q02XglM-0

Are end-of-year vacation requests starting to pile up in your contact centre? 📅 As December approaches, balancing agents’ time off while maintaining service levels can feel like a juggling act. With QStory, you can give your agents the time they deserve without compromising on service quality. Our #AI platform provides instant responses to leave requests, proactively assessing coverage levels and automating approvals. No waiting for approvals, no detriment to customer service, and no extra admin for your planning team. ✅ Find out more at https://hubs.ly/Q02Xghjb0