🌟 Wrapping Up 2024: A Year to Remember 🌟 As 2024 draws to a close, we take a moment to reflect on the milestones, memories, and magic that shaped our journey this year. As we gear up for 2025, we’re setting our sights on new opportunities and continued excellence ✨ ➡️ Read more in our blog: https://lnkd.in/dzVqCftf #2024Reflections #NewYearNewGoals #Gratitude #Memories #2025HereWeCome
Performance in People | Mystery Shopping | CX Training & Coaching | Audits | Service Standards
Market Research
Ryde, Isle of Wight 1,970 followers
✨ Transforming Customer Experience in the UK ✨
About us
✨ Our mission is to improve customer service across the UK. ✨ At Performance in People (PiP), we take great pride in being the UK’s largest organically grown mystery shopping company. We work with world-class brands in the automotive, retail, hospitality and house building sectors, and deliver more than 5,000 mystery shops every month! 🚗🛍️🍽️🏠 We do this by providing services specifically designed to enhance both customer experience and sales performance: ✅ Mystery Shopping ✅ Customer Service Standards Consultancy ✅ CX Training & Coaching ✅ Audits ✅ Contact Centre Support Services With over 25 years of knowledge and expertise, we strive to deliver exceptional results that deliver real changes for our clients, defined through our core values: ⭐ We are a great company to work for ⭐ We get the job done ⭐ We continuously improve Through our award winning BMS® methodology and our unique in-house CX Lab, we aim to revolutionise the way companies understand and engage with their customers.
- Website
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http://www.performanceinpeople.co.uk
External link for Performance in People | Mystery Shopping | CX Training & Coaching | Audits | Service Standards
- Industry
- Market Research
- Company size
- 51-200 employees
- Headquarters
- Ryde, Isle of Wight
- Type
- Public Company
- Founded
- 2000
- Specialties
- Mystery Shopping, Customer Service Training & Coaching, Customer Satisfaction Surveys, Auditing, Conference Speaking, Service Standards Development, and Customer Service Consultancy
Locations
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Primary
Get directions
The Observatory
Westridge Business Park
Ryde, Isle of Wight PO33 1FX, GB
Employees at Performance in People | Mystery Shopping | CX Training & Coaching | Audits | Service Standards
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James Appleton
Head of Business Development
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Abi McIntyre
Head of Creative at Performance in People - Mystery Shopping & Customer Research
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Natalie Creed
Corporate Services Director | Mystery Shopping | Customer Survey Research | Training & Coaching at Performance in People
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Jenna Murphy
Client Relationship and Customer Insight Specialist
Updates
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🚫 Wendy’s Biggest NO-NO in Customer Service 🚫 🎥 Our amazing Lead Trainer, Wendy J Gillingham-Reed, is here to drop some knowledge! In today’s clip, she shares her #1 rule when it comes to delivering exceptional customer service: ❌ Don’t talk to colleagues while helping a customer. ❌ Don’t shout across the shop floor. 👂 It’s all about respecting your customers’ time and space. Engaging and attentive interactions make all the difference in creating a positive experience. What’s your biggest customer service pet peeve? Let us know in the comments! 👇 #CustomerService #ProTips #CustomerExperience #RetailTraining #ServiceExcellence
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🎶 2024 Wrapped: The key stats that made 2024 a hit at PiP 🎶 To our amazing mystery shoppers, hardworking head office team and incredible clients - YOU made this year's soundtrack unforgettable. 🎧🌟 Here’s to more milestones together in 2025. 🙌🏼 #MysteryShoppingWrapped #SpotifyWrappedForBusiness #CustomerExperience #YearInReview #DataDriven
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🎉 Congratulations 🎉 to Tony Robb at Perth Audi UK who was chosen 2nd place winner in our quarterly BMS® competition! 🎉 Selected 2nd out of 9,120 telephone mystery shop calls conducted in Q3 across our client portfolio - an incredible achievement! 👏🏼📞 We hope you enjoy your trophy, voucher, and celebratory bubbles! 🍾🏆 Eddie Cassidy Tony Mellor Daniel Begg
Huge congratulations to Tony Robb who has been selected by Audi UK out of 9,120 sales calls for his excellent customer service skills, Tony displayed all the characteristics that Audi were looking for and in turn provided the Perth Audi Difference. Thanks Tony for dropping in on your day off to receive the award presented by Eddie Cassidy (Audi UK) & Tony Mellor (Head of Business)
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The Power of Coaching! Effective coaching drives growth, boosts customer service, and increases efficiency. When leaders coach their teams, success follows! ⭐ Start coaching today and watch your business thrive. ➡️ Read more in our blog: https://lnkd.in/dwuKmKAv #Leadership #Coaching #TeamSuccess
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🌟 The Power of Great Customer Service 🌟 Have you ever walked into a store and felt invisible? 🤔 It’s an experience that sticks with you—and not in a good way. That’s exactly what happened to Nicki Ford, one of our Account Directors at PiP. This story is a perfect reminder of how important it is to make every customer feel seen, valued, and appreciated. 🛍️✨ ✅ A warm greeting. ✅ Genuine interest. ✅ A culture of care. That’s what makes the difference. Let’s aim to create that kind of experience for everyone who steps through the doors! #CustomerExperience #ServiceMatters #TeamCulture #CustomerCare #MemorableMoments
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🚨 NEW PROGRAMME ALERT 🚨 Welcome JLR Contact Centre!! 👋🏼 We are delighted to continue working with JLR, the UK’s largest investor in automotive research, development and engineering. 🚗 With a history that stretches back more for more than six decades, JLR have been at the forefront of technical innovation in all areas of vehicle development. The programme supports JLR’s vision that people are the soul of their business 🪄 We are delivering a new mystery shopping programme that entails call monitoring, reviewing a number of calls per contact centre a month with an introduction of BMS® to JLR’s contact centre. 📞 Marlon Powell it’s great working with you and the team on this exciting programme! ✨ #NewProgramme #CustomerExperience #JLR #AutomotiveInnovation #MysteryShopping #CallMonitoring #CustomerService #ContactCentre #Innovation #EngineeringExcellence
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Huge congratulations to one of our quarterly mystery shop winners! Sarah provided an exceptional customer experience, going above and beyond for the customer and achieved 2nd out of 6,800+ mystery shops... WOW! 👏🏼🏆
Congratulations to Sarah Anderson at Volkswagen Van Centre Wrexham from Swansway Motor Group. Sarah scored 2nd highest from over 6,800 mystery shops in Q3 conducted by Performance in People | Mystery Shopping | CX Training & Coaching | Audits | Service Standards across all of their clients from all industries. A fantastic result and worthy recognition for the service Sarah provides to every customer. Volkswagen Group UK Ltd Volkswagen Commercial Vehicles UK
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Why Does Showing Interest in Customer Service Matter? ⭐ Because it shows customers they’re valued! 💡 Listening, engaging, and remembering their needs builds trust, loyalty, and lasting relationships. Happy customers = happy business! 🌟 Find out how in today's blog ➡️ https://lnkd.in/eR5TgTY2 #CustomerService #CustomerCare #CustomerExperience#BusinessTips #Behaviors #TopTips
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“You’re braver than you believe, stronger than you seem, and smarter than you think”. 💪💡💖 Sometimes, life can feel overwhelming, but don’t forget to give yourself credit for how far you’ve come. You’re capable of more than you realise—trust in yourself and keep going. 🌟 Thank you Abi McIntyre for sharing your favourite quote. #Motivation #YouGotThis #SelfBelief #InnerStrength #Quoteoftheday #WinnieThePooh