INPROVE Mystery Shopping

Last weekend, our Project Management team gathered in the stunning surroundings of Tenerife, Spain. The Canary Islands provided the perfect backdrop to reflect on our achievements, enjoy warm hospitality, and create lasting memories. 🏝️🎉  From savoring delicious local cuisine and stargazing at El Teide to whale watching and snorkelling, we truly embraced the magic of Tenerife. It was a celebration that highlighted why we love what we do and reminded us just how far we’ve come together. 🎄 A heartfelt thank you to everyone who made this year possible: - To our incredible #collaborators, including 1,000+ mystery guests, 10+ proofreaders, and many others who support our daily operations – your expertise and commitment are invaluable. 💼 -To our trusted #partners – your collaboration drives our shared success. 🤝 -And, of course, to our #clients – thank you for your trust and confidence throughout 2024. Let’s raise the bar in delivering service excellence in 2025! From all of us at INPROVE Mystery Shopping, we wish you a Merry Christmas and a prosperous New Year! 🎅🎁✨ Here’s to more success, happiness, and collaboration in 2025! 🥂 #INPROVEMysteryShopping #Team #MerryChristmas #HappyNewYear #Hospitality

It's always great to see hard work and dedication being rewarded! We’re proud to partner with HEYDAY Facility Management, an organization that values hospitality and excellence as much as we do. A big congratulations to everyone involved! 👏✨ #Partnership #Teamwork #Recognition #MysteryShpping #INPROVEMysteryShopping

Last week, we had the pleasure of meeting with our valued partner, Meliá Hotels International in Madrid, Spain. Meliá, a global leader in hospitality, manages a diverse and prestigious portfolio of hotels across their Luxury, Premium, and Essential collections in over 35 countries. Through our Mystery Brand Audit Program, we evaluate all Meliá brands, conducting audits across hundreds of their properties worldwide. This program plays an important role in supporting Meliá's commitment to delivering exceptional guest experiences and maintaining the highest brand standards. Our discussions with Samuli Nieminen, Diego Pérez Sánchez, and Paula Casares Hidalgo focused not only on operational excellence but also on the exciting opportunities ahead for 2025. Together, we continue to innovate and refine brand standards, ensuring that every stay reflects the essence of "The Soul of Meliá." Meliá’s hotels are designed to satisfy every customer, every time. Whether it’s a romantic getaway, a business trip, or a family vacation, their properties provide an unforgettable experience. A big THANK YOU to Samuli, Diego, and Paula for hosting our colleagues, Sander Wildschut and Luis F. Odreman and for their dedication to this project. Collaborations like these highlight the strength of shared values, trust, and the mutual drive to achieve outstanding results. We look forward to continuing this partnership and raising the bar in hospitality together! ✨ #Partnerships #GuestExperience #MysteryShopping #BrandAudits #MeliáHotelsInternational #INPROVEMysteryShopping #Hotel #Melia #CustomerExperience #Hospitality

INPROVE Mystery Shopping, in collaboration with NHL Stenden, is looking for a new enthusiastic intern with a passion for hospitality and project management!   As an intern at INPROVE Mystery Shopping, you will be responsible for various clients and will actively participate in ongoing projects. Are you ready for your next steps in your career?   On November 27th, INPROVE Mystery Shopping will be present at the Industry Fair in Leeuwarden, where Kim D. and Max Jansen will be available to answer all your questions about this internship.   If you would like to receive some information about the position in advance, feel free to send an email to info@inprove-mysteryshopping.com or comment below this post, and we will share the details with you.   See you at the Industry Fair!

Yesterday, INPROVE Mystery Shopping had the opportunity to participate in a meet-and-greet event at Stenden University in Leeuwarden! 🌍   Our colleagues, Kim D. and Max Jansen, represented our team and connected with talented students from the Hospitality sector. It was a great chance to share what we do at INPROVE and explore the future of mystery shopping and customer experience with the next generation of hospitality professionals. 🙌 We also had the chance to catch up with our partners from CONTRAST, making the event even more valuable. 🤝   Big thanks to NHL Stenden and Loura van Duren for hosting this event and to all the students who stopped by to chat with us. We’re excited about the potential collaborations and fresh perspectives that the future holds! ✨ #INPROVE #MysteryShopping #StendenUniversity #Hospitality #FutureTalent #CustomerExperience 

Yesterday, part of our INPROVE team had the pleasure of participating in an inspiring event hosted by the MSPA Europe/Africa 🙌✨ This gathering offered valuable insights into client and project management, providing us with fresh perspectives on enhancing service quality and fostering stronger relationships with our clients. We had discussions on best practices, client onboarding, and innovative ways to maximize impact in the ever-evolving world of mystery shopping. 🕵️♀️📊 The level of collaboration and shared knowledge was incredible, reaffirming the power of community within our industry. Thank you to everyone at MSPA for hosting such a fantastic event. 🚀 #MSPA #MysteryShopping #ClientSuccess #ProjectManagement #InspireAndImprove #INPROVE

🌟 Introducing Kim, one of our most experienced Consultants at INPROVE Mystery Shopping! Based in the lush landscapes of the Netherlands, Kim is known for her incredible energy, hospitality, and love for her family. Her passion for good food and wine led her to study oenology, adding another dimension to her vibrant personality. Kim joined INPROVE over 5 years ago, and since then, she has been an integral part of our team. As one of our most seasoned consultants, she brings a wealth of knowledge and expertise to her role. She excels at planning and managing large projects, ensuring that everything runs smoothly and efficiently. Her dedication and strategic mindset have made her an invaluable asset to our team and our clients, helping them navigate complex projects with ease and insight. Outside of work, Kim enjoys playing some padel matches with friends, discovering new culinary delights and sharing her love of wine and food with friends, family and colleagues 🍷🍽️. Thank you Kim D. for your exceptional contributions and leadership within our team! Stay tuned for more introductions to the amazing people behind INPROVE Mystery Shopping.

🏨 As the high season winds down for many hotels and business travel ramps up, now is the perfect time to reflect on current performance and prepare for 2025. Maintaining consistency across multiple properties and ensuring that brand and service standards are fully implemented at every level can be a challenge, especially for hotel groups with diverse portfolios. In today’s competitive landscape, brand consistency is critical. According to Hotel Management Magazine, "85% of travellers value consistent service and brand experience across properties"—a significant factor in guest loyalty and revenue growth. At INPROVE, we specialize in helping hotel groups tackle these challenges head-on with our brand audits and self-audits. Our tools provide a clear snapshot of how well your service and brand standards are being executed across all departments and locations. By identifying gaps in service delivery and brand implementation, you can ensure that every guest receives the same high level of service, no matter where they stay. The result? A stronger, more cohesive brand experience that drives guest satisfaction and loyalty. https://lnkd.in/exGx2hmc

🍽️ Running a successful restaurant chain isn’t easy—maintaining consistent service quality and operational efficiency is key. That’s where mystery shopping comes in, offering a fresh perspective on your operations. But it doesn’t stop there! When fully integrated into your organization, mystery shopping becomes even more valuable, as employees understand its role in enhancing performance. Mystery visits can also work hand-in-hand with your training programs, ensuring the skills learned are applied in real-life settings. The insights from visits help refine training modules, and vice versa—the results of training can be validated through mystery visits. This powerful combination helps identify service gaps, operational inefficiencies, and guest satisfaction issues, driving continuous improvement. Make mystery shopping relevant again! Ready to elevate your operations? Learn more: https://lnkd.in/dGgGXDBW #INPROVEMysteryShopping #mysteryvisits #traininganddevelopment #restaurants #customerexperience

🔍 Curious about the world of mystery shopping? Here’s your chance to dive in! Being a mystery shopper means stepping into the shoes of a customer to evaluate and provide feedback on various businesses (stores, restaurants, hotels...). It's a unique opportunity to experience new places and help companies improve their services! But what does it take to become a successful mystery shopper? 🌟 Essential Skills to Shine: - Language Proficiency: English required; other languages (Spanish, French, Dutch, German, Italian) are a plus.  - Attention to Detail: Spotting small details others might miss.  - Strong Writing Skills: Clear and concise reporting.  - Punctuality and Commitment: Timely and accurate completion of assignments. At INPROVE, we’re always on the lookout for talented individuals to join our community of mystery shoppers. If your profile matches our client’s target audience, we’ll provide you with detailed training, guidance, and certifications (if applicable) to help you succeed. A big plus if you have experience in the hospitality industry. Take the first step toward becoming a mystery shopper and unlock a world of opportunities! 📧 Email: c.primo@inprove-mysteryshopping.com Check what is being a Mystery Shopper by watching this video: https://lnkd.in/dwDuV5bP #INPROVEMysteryShopping #mystyeryshopperscommunity #mysteryshopping #mysteryshopper