Notion Capital

Our latest report is now LIVE → Product-Led Success Report 2024 - How Customer Success and Product teams are working together to delight customers through a product-first approach. → Download the report here: https://lnkd.in/eDnKq46S Authored by: Itxaso del Palacio, PhD General Partner, Notion Capital, Andreas Panayiotou, Operating Director, Strategy & Monetisation, Notion Capital, George Windsor, Research & Intelligence Expert In 2023 we wrote a white paper on how SaaS should take a product-first philosophy to customer success. We believed that there was an over reliance on people resulting in low margins, and poor user experiences by not keeping complexity under control. To explore this further, we surveyed operators across Product and Customer Success, and interviewed a number of subject matter experts and founders to answer five key questions: 1) How effectively is Product and Customer Success collaborating across SaaS? 2) Does Customer Success feedback provided to Product drive impact for customers? 3) Are the two functions agreed on how to measure ‘customer success’? 4) Is Product focused on removing complexity as much as launching new features? 5) How are tools being used to facilitate cross-functional collaboration? Thank you to the experts across our network who contributed insights: Leah Tharin, Product-Led Growth Leader, Josh Hart, Co-Founder & CTO of YuLife Melissa Hajj, Product & Design Advisor, Vincent Jong, CPO at Dealfront, Kate Forgione, Co-Founder of Fractional SaaS Featuring insights from companies like Mews, Flip, Dext, Vortexa, DataOps.live, Bagel 🥯, Pigment, Velaris, Qured and more. #product #customersuccess #report #notioncapital

Recently we announced Charlotte Salasky's promotion to Partner, Investor Relations. Delighted to see that Charlotte has since been included in Business Insider's "33 women in venture capital who made partner" article! According to Business Insider: - Women are gaining ground in venture capital, with more becoming partners in 2024. - In 2023, women held 19% of investment partner roles in US funds, up from 16% in 2020. - Firms like Andreessen Horowitz and IVP are promoting women to partner positions globally. Great to see such a strong list and progress in this space, and we're excited to see the list in 2025 🚀 . https://lnkd.in/efGdxfHK

Leah Tharin, Product Led-Growth Leader, shares her expert insights in our Product-Led Success Report 2024 → Download the full report here: https://lnkd.in/eDnKq46S “The number of companies that sunset features is still too low. It’s driven by a fear that if we remove something it will hit our revenue even if usage of the feature is low. This is commonly caused by weak product and data metrics - leadership has to rely on champions in the company to sunset something” For our latest report we surveyed operators across Product and Customer Success and interviewed founders and subject matter experts like Leah to answer five key questions. Download the full report here: https://lnkd.in/eDnKq46S #product #customersuccess #report

Why do you need to think about your GTM strategy like a revenue machine? → Robert Soffel, Notion's RevOps Expert in Residence, breaks it down using Winning by Design's famous bowtie model 1) Machines are reliable 2) Machines are predictable 3) Machines can easily repeat processes Looking to build or optimise your GTM? Make sure to checkout Rob's fundamental RevOps resource with the full webinar, PDF guide and article here: https://lnkd.in/eiS7a5ma #revops #gtm #gtmresources

52% of Product & Customer Success teams are meeting formally at least weekly, and are working together to automate repetitive time-consuming Customer Success tasks → Download our latest report on Product-Led Success here to find out more: https://lnkd.in/eDnKq46S Itxaso del Palacio, PhD, Andreas Panayiotou, George Windsor #plg #customersuccess #report

Huge congratulations to Martin Kassing and the entire team at Upvest on today's €100m Series C announcement. I’m excited to share today that we've participated in Upvest's Series C round - it has been a transformational journey since we first partnered with Martin and the team back in 2019 when we led their Series A round. We believe that Upvest is defining an industry and are truly excited to be supporting them on their next phase of growth. The Series C round was led by Hedosophia alongside Sapphire Ventures, and we're thrilled to continue supporting alongside other existing investors: Bessemer Venture Partners, BlackRock, Earlybird Venture Capital, HV Capital and Motive Partners. Dr. Til Rochow, 💻 Juha Ristolainen, Tobias Auferoth, CFA, Konstantin Kotulla, Julian Lange, Jonathan Brander

Huge congratulations to Martin Kassing and the entire team at Upvest on today's €100m Series C announcement. Notion's Patrick Norris shares his thoughts below: "We're excited to share today that we've participated in Upvest's Series C round - it has been a transformational journey since we first partnered with Martin and the team back in 2019 when we led their Series A round. We believe that Upvest is defining an industry and are truly excited to be supporting them on their next phase of growth." The Series C round was led by Hedosophia, alongside Sapphire Ventures, and we're thrilled to continue supporting alongside other existing investors: Bessemer Venture Partners, BlackRock, Earlybird Venture Capital, HV Capital and Motive Partners. Konstantin Kotulla, Julian Lange, Andy Leaver, Tobias Auferoth, CFA, Alexander Reichhardt

Spend 10% of your time giving your team what it needs and it will free up 90% of the rest of your time ⏳ Rachel Turner, Founder of VC Talent Lab and Notion Expert in Residence sits down with Michelle Cheng, Notion Capital Director of Talent for a candid discussion on leadership. View the full talk here: https://lnkd.in/eK-YvKCP #leadership #founders #notioncapital

🎉 What do you want to know about PLG and AI? Productique #4 is here We’re bringing together two phenomenal speakers to discuss one of the most exciting topics these days: the combination of PLG and AI. 💡 Leah Tharin – leading Product-led Growth Advisor for scaling B2B companies and Interim CPGO of GotPhoto.com | fotograf.de . She led products like Jua.ai and the core product at Smallpdf with over 50 million monthly active users. 💡 Sara Gattoni – Lead Growth Product Manager at Lokalise and Growth Advisor at GotPhoto.com | fotograf.de . With over 7 years of experience in data analysis, marketing, and experimental frameworks, Sara specialises in A/B testing, machine learning models, and strategic data visualisation. Together, they’ll share their experience building AI-native products that will go to market through PLG and their learnings from using AI to accelerate the growth of PLG businesses. Expect candid stories, actionable insights, and a dose of inspiration! This time, we are going to Milan and partnering with our dear friends at Product Heroes 🦸💫- the largest product leader community in Italy (and one of the largest in Europe!). We continue to have the support of our friends at ❤️💙Paddle, Amplitude and Amazon Web Services (AWS) ❤️💙, who continue to support us throughout our series of events in Europe. 📅 Date: January 15 at 6.30pm CET 📍 Location: Somewhere in Milan, or sign up for the online event (we will broadcast it on the day) This isn’t just a talk—it’s a chance to learn, connect, and have fun with like-minded product and growth leaders. Grab your spot now 👉  https://lnkd.in/e2ytVrgh #Productique #AI #Startups #Inspiration #FiresideChat Esther Trapadoux Leigh Anne Cooke Sarah W. Andrew Davies Leon Rees Patricia Suhrcke Marco Imperato Stefania Hau Sebuh Mesfin Notion Capital Claire Walker

For this month's Monetisation Matters article I've shared my thoughts on what AI means for Monetisation. In short, the most consequential changes will be driven by changes in price levels not models. AI is a productivity shock, a potentially massive deflationary event not just for specific industries, but for entire economies. Cogna m3ter Notion Capital