Newcastle Strategic Solutions

As we approach the end of 2024, it's the perfect time to reflect on a year marked by significant milestones. This year, we proudly celebrated two decades of supporting client success. Without our ongoing commitment to an open and honest approach, the long-term, truly collaborative relationships with our clients, and the privilege to have worked with some of the finest talents in the region, this would not have been possible. And back in August, we achieved something extraordinary: managing £50 billion in savings balances on behalf of our clients and their customers. This accomplishment shows, perhaps more than anything, that our focus is always on client growth and that we never take the trust placed in us as a leading savings management platform for granted. These achievements are absolutely a testament to the hard work and dedication of our talented team. As we look ahead, we remain committed to investing in our operations, technology, and people to ensure scalability and sustained growth. We will also continue to deliver exceptional service and support, partnering with our clients to help them achieve their goals. So, as 2024 comes to a close, we want to say a huge thank you to our clients, partners, and colleagues for being an integral part of our journey. Here's to continued success and growth in the years to come ✨

We’re pleased to welcome Kate Lillie MCICM to our Business Development team 🚀 With over a decade of experience in debt collection, high court enforcement, and fintech, Kate definitely brings plenty of knowledge and know-how to the role, and we're excited to see her in action. "It’s such an exciting time to join the Newcastle Building Society Group, with so many recent significant achievements and milestones to celebrate. The team have made me feel incredibly welcome even before my first day. I’ve been so impressed by the culture, the recognition program, and the Client Partnership team’s dedication to managing client relationships." Please join us in giving Kate a warm welcome in the comments below 👇

To mark 20 years of proudly supporting client success, we've been hearing from members of our dedicated team as they share their reflections on the milestone. In the fourth and final episode of the series, Adam Dunn, Client Partner, talks about his career progression since joining the business 16 years ago, and how his experience in customer-facing roles has shaped his approach to delivering an exceptional service for our clients' customers. Watch the full interview below 👇 https://bit.ly/3BcL910 #savings #colleagueexperience

We’re pleased to announce a new partnership with Vida Bank 🎉 “Partnering with Newcastle Strategic Solutions is an important step as we become a specialist mortgage bank, enabling us to expand into retail savings and strengthen our ability to help more people find a place to call home. We’re excited to work with a partner that shares our commitment to innovation and exceptional customer service, and we look forward to achieving great things together.” Find out more: https://bit.ly/3Zo08Nt #savings #clientpartnerships 

“The integration of AI and APIs in financial services is creating exciting opportunities, but success requires a measured approach. It’s not about adopting technology for the sake of it—it’s about solving real problems and delivering clear benefits.” During our annual Client Conference, Gareth Ruddle, Head of Enterprise Architecture, led a panel discussion on the role of AI and APIs in financial services. In our latest article, Gareth draws on insights from the panel to explain why AI and APIs work as collaborators, not competitors, and addresses key questions financial institutions should consider 👇 https://lnkd.in/eQhJA5KA #AI #API #FinancialServices

"The one thing that hasn't changed is what sits behind the Solutions business, the drive to have a partnership approach with our clients, and to work with them to help them succeed." In the third episode of our colleague interview series celebrating 20 years of proudly supporting client success, we sat down with Suzanne M., Head of Client Support. Watch the interview below 👇 https://bit.ly/4eEQ9sG #savingsprovider #savings #clientpartnership

This week we're celebrating turning 20 with our colleagues 🥳 A big thank you to everyone who's been part of our journey - our colleagues, clients and partners. Your support has been invaluable. #savings #milestone

As we continue to celebrate 20 years of proudly supporting client success, we're marking the milestone by interviewing some of our longest-serving colleagues 🎤 The second episode in the series features Lynn Hordon, Client Partner. Lynn reflects on working with our very first client, the evolution of the savings market since then, and how these changes have transformed the customer experience. https://bit.ly/48e3c2L #savings #savingsproviders

Fantastic to welcome the CCMA | Contact Centre Management Association to our Head Office in Newcastle this week. Well done to all involved 👏

Absolutely love working for Newcastle Strategic Solutions. The opportunity to use 2 community days per year to give back to our local charities is invaluable. Smart Works Newcastle help coach and prepare unemployed woman who need a little support getting into or back into the world of work. A huge 69% are successful and are offered a role within the first month. Rachel Brown and I spent some time Smart Works Newcastle today sorting through clothes donations to help those looking for work and in need of help with interview/work attire. Thank you for allowing us to help!