This holiday season, skip the ugly sweaters and gift something that actually matters: your expertise. 🎁 Customer education isn’t just training; it’s the secret sauce for adoption, retention, and happy customers. Take the State of Education in the Customer Journey survey, and we’ll send you the full report as a thank-you. Let’s ✨sleigh ✨the future of customer success together: https://lnkd.in/gGjuxhtB 🛷 #CustomerSuccess #CustomerEducation #sleighallday
About us
At Gainsight, our mission is to be living proof you can win in business while being human first. Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Our innovative suite of solutions—including customer success, customer education, product experience, community management, and conversational AI insights—are trusted by companies of all sizes and industries, including nearly 200 publicly traded organizations. With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. Our platform makes it easier for customer success, product, and community teams to scale efficiently and gain a holistic view of their customers, driving product adoption and building thriving customer communities. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition for our product and engineering advancements. A remote-friendly company, we have offices in the US, UK, Netherlands, Israel, and India. Gainsight received the top spot in Glassdoor's Best Places to Work for 2023. It has also been named as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
- Website
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https://www.gainsight.com
External link for Gainsight
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Specialties
- SaaS, Customer Success, Customer Experience Management, Customer Enagement, Customer Retention, product management, customer journey, recurring revenue, product experience, revenue optimization, customer experience, customer data, user data, product analytics, product adoption, onboarding, retention, revenue, growth, customer-centric, enterprise, software, LMS, Customer Community, Customer Education, AI, and Generative AI
Locations
Employees at Gainsight
Updates
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Gainsight CFO Alka Tandan sat down with the Nasdaq #MarketSite to discuss how Gainsight is leading the charge in redefining the customer journey. 🌟 🎥 Discover how #AI is transforming customer success, helping businesses thrive in today’s dynamic market. Watch the full interview with Nasdaq's Kristina Ayanian and Alka for all the insights: https://bit.ly/3ZLHi3f ✨
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"Not knowing AI is not an option. The world is changing. In a year or so, if you don’t know how to leverage AI, you will probably not have a job." -- Meenal Shukla, Senior Director of Customer Success, Gainsight So, where do you start? Gainsight’s Essential Guide to Leveraging AI as a Customer Success Manager is your hands-on roadmap. Whether you’re looking to sharpen your skills or implement AI in your day-to-day, this guide has you covered. ☑️ Practical insights. ☑️ Actionable steps. ☑️ Built for CSMs ready to thrive in the AI era. Don’t wait for the future to happen—start building it today. Dive in now 👉 https://lnkd.in/gR2-JWfA
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🎤 The speaker submissions are OPEN for Pulse 2025, happening May 28-29 in the electrifying city of Las Vegas!🎲 ⚡️— ready for your mic drop moment? If you have a game-changing idea, a jaw-dropping success story, or the secret sauce for next-level CS, PX, or Community Leadership, this is your moment to shine. 🌟Whether you’re a seasoned on-stage pro or a rising star, we want your voice shaping the future of our industry. 📝 Nominate yourself or someone brilliant here :https://lnkd.in/e3e8ZYDi ⏳ Deadline: January 24, 2025 (No pressure, but time flies when you’re planning greatness). 🎟 Register now and snag early bird specials: https://lnkd.in/gkqR7u26 The stakes? High. The lights? Bright. The impact? Legendary. Let’s make this the most unforgettable Pulse yet! 🎉 #Pulse2025 #CustomerSuccess #LasVegas
Gainsight Pulse | May 28-29, 2025 in Las Vegas, NV
gainsightpulse.com
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“It's time to approach AI with fresh eyes - to evolve from horses to cars to rockets! 🚀” — Nick Mehta AI can break down knowledge silos and transform how teams work. Gainsight’s Copilot—a Gen AI-powered conversational assistant for CS and post-sales teams—offers solutions for a wide range of scenarios. Curious how Nick uses it in his own workflow? 💡see post below 👀 & ready to discover how Copilot can save you 20+ hours a week? 👉 https://lnkd.in/giQ5av3X Explore more Gainsight AI solutions 👉 https://lnkd.in/gD3pw9FM
"If I had asked people what they wanted, they would have said faster horses 🐴" - Henry Ford That quote, while overused in business circles, perfectly captures the opportunity in front of us with Generative AI 🤖. Right now, we're looking at AI like it's just a "faster horse." We're taking our existing roles and asking how AI could help automate tasks - or in some cases, entire jobs. But what if we channeled Ford's energy and thought about building a car 🚗 instead? What do I mean? What if we reimagined the fundamental activities a SaaS customer needs (or really, any customer) and rebuilt our organizations around those needs? Today, silos exist between Sales, #CustomerSuccess, Marketing and other teams because of knowledge and skill gaps. CS professionals think and work differently than those in Sales. Each role requires distinct expertise. Before AI, attempts to combine these roles usually failed. But silos don't just exist between departments - they exist between people in the same role. CSMs and salespeople are experts on their own clients. But when they get a question about something they haven't personally experienced? They do what we all do - jump into Slack or Teams and type: "Does anyone have a client who..." This is a knowledge silo problem. And AI can solve it. In Gainsight's Customer Success product, we built a CoPilot that lets anyone ask questions about all a company's clients' experiences over time. I've used it myself: 🤝 A client asked about Success Plan (a feature in Gainsight) best practices during a call. CoPilot instantly gave me 10 real examples with use cases and ROI. The client was amazed. 💻 When someone emailed about digital programs, CoPilot found 5 perfect reference customers in seconds. ⚙️ A CS leader needed Hubspot sync details. Instead of navigating our support site (they're all complicated!), CoPilot had the answer immediately. What's next? Creating AI agents that handle routine tasks so Sales and CS can focus on meaningful customer interactions. It's time to approach AI with fresh eyes - to evolve from horses to cars to rockets! 🚀 What would you do if you had a magic wand and could completely reimagine how your company delivers value? How would you use AI to drive more revenue and customer success?
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Today, we are announcing the next chapter of innovation as we advance toward our vision of the AI-powered Customer OS for 2025! 🎉 And welcome to Gainsight, Keith Pearce! Our new Chief Marketing Officer brings 25+ years of expertise from Salesforce, Genesys, and Alteryx to champion the launch of our AI-driven Customer OS. 👏 Today’s news builds on Gainsight’s strong AI-focused momentum in 2024, highlighted by AI-first innovations, the Staircase AI acquisition, a strategic partnership with SAP, key leadership expansions, and recognition in the Gartner® Magic Quadrant™ for Customer Success Management Platforms. 💡 Why It Matters: The Customer OS isn’t just a vision—it’s a game-changer. By unifying fragmented tools, leveraging AI, and scaling human + digital journeys, we’re redefining what’s possible for customer success teams. 🎄 Keith sees this moment as the CS industry’s very own Ebenezer Scrooge transformation—a wake-up call to rethink how we approach the post-sales experience. Much like Scrooge on Christmas morning, it’s a chance to shed old habits and embrace a new way of doing business: one that values customer empowerment, sustainable growth, and purpose-driven success. ✨ "There’s still time for us!" (as said by Scrooge) With Gainsight’s Customer OS, we’re turning fragmented experiences into seamless, human-centered journeys—proving that happy customers really are the gift that keeps on giving. 🎁 🔗 Learn more about the Customer OS here: https://lnkd.in/g4h-eKsd 🔗 Read Keith’s holiday-inspired vision for the future here: https://lnkd.in/g3n_k3tk #CustomerSuccess #StaircaseAI #AI #ACustomerCarol 🎄
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🐿️ Are your CSMs stuck in an endless game of Whack-a-Mole with customer questions? It might be time to hit pause and rethink your strategy. Our latest blog breaks down the 8 signs your org desperately needs a scalable self-service solution. Any of these warning signs sound familiar? ⚠️ Customers constantly need 1:1 help for basic tasks. ⚠️ Your team is burnt out from answering the same Qs on repeat. ⚠️ Growth is stalling because the budget can’t keep up. Self-service isn’t a “nice-to-have”—it’s the MVP of modern Customer Success. Ready to scale smarter, not harder? 👉 Dive into the blog and see where you stand: https://bit.ly/3MQid0K
8 Signs It's Time for Self-Serve Solutions | Gainsight Software
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⏳ The clock’s ticking, but there’s still time to have your say! Join the State of Education in the Customer Journey survey and help uncover how companies are building killer education programs, measuring their impact, and driving real customer success. 💡 Your insights = major revelations. 🏆 Your reward = early access to a goldmine of benchmarks and actionable tips in the full report. Don’t miss your shot to shape the future. 👉https://lnkd.in/gGjuxhtB
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Excited to share that our CFO, Alka Tandan, was featured on NYSE Floor Talk with Judy Khan Shaw! 🎥 🌟 This insightful conversation dives into how a customer success platform drives financial impact for businesses and the transformative power of AI on customer relationships. From navigating today’s business challenges to staying ahead of market trends, Alka reveals how innovative thinking keeps Gainsight and our customers thriving. Watch the full interview 👇 #NYSEFloorTalk #CustomerSuccess #AI
Alka Tandan, CFO of Gainsight, discusses how it leads in customer success, drives financial impact for businesses, and leverages AI to shape the future of customer relationships on #NYSEFloorTalk with Judy Khan Shaw.
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We’re thrilled to share that Gainsight’s Pulse Conference theme, ✨”What if your only limitation was imagination?" ✨has been spotlighted in ADWEEK’s Workbook Weekly 🙌 This recognition is a HUGE testament to the power of collaboration, creativity, and, yes, imagination. A massive shoutout to the brilliant Shaw Nielsen for his whimsical, futuristic illustrations that brought this theme to life—from our website to the Pulse stage! 🎨💡 And, of course, shoutout to our Creative Director, Hayley Cromwell, for her leadership in making the magic happen. Being featured alongside brands like Oatly, Mastercard, and Absolut Vodka is no small feat, and we couldn’t be prouder of this team effort. Let’s take a moment to celebrate this win, Pulse fam—you’ve helped us make waves in the creative world! 🌊 Check out the article here 👉 https://lnkd.in/gNRQwWt6 & Pulse gets a fresh design every year, so here is to ✨imagining ✨even bigger things ahead! 💭 #Pulse2025 #AdWeek
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