“It's time to approach AI with fresh eyes - to evolve from horses to cars to rockets! 🚀” — Nick Mehta AI can break down knowledge silos and transform how teams work. Gainsight’s Copilot—a Gen AI-powered conversational assistant for CS and post-sales teams—offers solutions for a wide range of scenarios. Curious how Nick uses it in his own workflow? 💡see post below 👀 & ready to discover how Copilot can save you 20+ hours a week? 👉 https://lnkd.in/giQ5av3X Explore more Gainsight AI solutions 👉 https://lnkd.in/gD3pw9FM
"If I had asked people what they wanted, they would have said faster horses 🐴" - Henry Ford That quote, while overused in business circles, perfectly captures the opportunity in front of us with Generative AI 🤖. Right now, we're looking at AI like it's just a "faster horse." We're taking our existing roles and asking how AI could help automate tasks - or in some cases, entire jobs. But what if we channeled Ford's energy and thought about building a car 🚗 instead? What do I mean? What if we reimagined the fundamental activities a SaaS customer needs (or really, any customer) and rebuilt our organizations around those needs? Today, silos exist between Sales, #CustomerSuccess, Marketing and other teams because of knowledge and skill gaps. CS professionals think and work differently than those in Sales. Each role requires distinct expertise. Before AI, attempts to combine these roles usually failed. But silos don't just exist between departments - they exist between people in the same role. CSMs and salespeople are experts on their own clients. But when they get a question about something they haven't personally experienced? They do what we all do - jump into Slack or Teams and type: "Does anyone have a client who..." This is a knowledge silo problem. And AI can solve it. In Gainsight's Customer Success product, we built a CoPilot that lets anyone ask questions about all a company's clients' experiences over time. I've used it myself: 🤝 A client asked about Success Plan (a feature in Gainsight) best practices during a call. CoPilot instantly gave me 10 real examples with use cases and ROI. The client was amazed. 💻 When someone emailed about digital programs, CoPilot found 5 perfect reference customers in seconds. ⚙️ A CS leader needed Hubspot sync details. Instead of navigating our support site (they're all complicated!), CoPilot had the answer immediately. What's next? Creating AI agents that handle routine tasks so Sales and CS can focus on meaningful customer interactions. It's time to approach AI with fresh eyes - to evolve from horses to cars to rockets! 🚀 What would you do if you had a magic wand and could completely reimagine how your company delivers value? How would you use AI to drive more revenue and customer success?
