Diligenta - a subsidiary of Tata Consultancy Services

This festive season, we'd like to wish all our colleagues, clients and customers a peaceful holiday and a happy New Year. Thanks for everyone's support this year; helping Diligenta to be there for our colleagues and customers in the moments that really matter. Here's to a 2025 full of growth, collaboration and new opportunities! ✨

The festive period can be a hard time of year for many. So it’s great to see colleagues at our Basingstoke office using their Volunteer Day to create much-needed Christmas hampers for local people in food poverty this December. Our Diligenta volunteers (L-R) Taimoor Saif, Milind Dhuru, Helen Johns, Jo Walton and Sameer Sagoo worked together to wrap and pack donations for Basingstoke Food Bank’s Christmas Hamper Project. Well done to our Diligenta colleagues for donating their time and giving something back to the local community this Christmas.  People Director Helen Johns and Chief Operating Officer Milind Dhuru commented: “Making a difference in our local communities is very important at Diligenta all year round, but particularly at this time of year. It was wonderful to have this opportunity to work as a team and give something back, as part of our localised approach to charitable giving.” #DiligentaPeople #CharitableGiving #CharityAtDiligenta #VolunteerDay #BasingstokeFoodBank #ChristmasHamperProject

Our charitable giving at Diligenta hit new heights recently! An intrepid team of 12 colleagues from our Kildean office hiked up Schiehallion, one of Scotland’s Munros, for nominated office charity #ANDYSMANCLUB; heading out into some wet and wild Scottish weather conditions! 🏔 Diligenta colleague Allister Weir explained: “As we ascended the rocky steps of the mountain, the weather cleared, unveiling some breathtaking views of the neighbouring Grampian mountains. "We had a fantastic time: despite sporting some sore legs and getting soaked to the bone, we raised an amazing £1,460+ for the charity, nearly 300% of our original goal!" A huge thanks to all the Diligenta volunteers for taking part and giving up their time 🙏🏼 #GivingSomethingBack #DiligentaPeople #CSR #CharityAtWork #CharityHike #VolunteerDay #ANDYSMANCLUB #MensHealth

We’re so pleased to have scooped a Bronze award at last night’s European Contact Centre & Customer Service Awards (ECCCSA) 🏆 Our team were delighted to accept the Bronze award for: ⭐ Best Approach to Supporting Vulnerable Customers (Outsourcer) We were also thrilled to be a finalist in the ‘Best BPO Partnership > 200 Seats category’ for our partnership with Phoenix. Being recognised at this level is a real testament to the incredible work our colleagues put into delivering for our clients and being there for customers in the moments that matter. Huge congratulations to everyone involved 👏🏼 #ECCCSA2024 #Awards #CustomerFirst #Diligenta #CustomerSupport

As part of our approach to charitable giving, all our people can take a volunteer day each year to help give back to their local communities and raise funds...   Colleagues from our Commercial Relationship team in Bristol recently gave up their time to support The Julian Trust Night Shelter, which provides vital service to the city's homeless.   Our volunteers provided the ingredients for meals for around 80 guests, and spent time cooking and serving, as well as helping to hand out donated clothes.   Diligenta’s Suzanne Crockett said: "It was an extremely rewarding experience, bringing the team together to help a local charity that supports some of the most vulnerable people in our society, with the offer of human contact and meeting their basic needs."   Pictured (L-R) are Roger Moore, Danny Wilson, Elisa Tommasini Morgan, Suzanne Crockett and Emma Cherry. Thanks for donating your time to this fantastic cause! 🙏     #GivingSomethingBack #DiligentaPeople #CSR #CharityAtWork #VolunteerDay #JulianTrustNightShelter

This Men's Health Awareness Month, we’re sharing stories around our business to raise awareness and inclusivity, listen to people’s lived experiences and signpost support for all our colleagues 💚 We held a brilliant session yesterday where two colleagues shared their personal and honest experiences of mental health. Later in November, we’ll be hearing from a senior leader talking about positive role models and men's health. We’re also delighted to welcome one of our nominated charities, #ANDYSMANCLUB to talk about the amazing services they provide around the UK. #MensHealthAwarenessMonth #DiligentaPeople #SharedExperiences #MentalHealth #HealthSupport

Happy Diwali! As a company with a proud Indian heritage, and an incredibly diverse workforce, we are proud to celebrate Diwali with our Cultural Diversity Employee Resource Group. From all of us at Diligenta, we hope everyone has a very blessed and prosperous Diwali and an excellent year ahead! ✨ #Diwali2024 #FestivalOfLights #DiligentaPeople

Giving something back matters at Diligenta! This October, as part of our local charitable giving, Liverpool colleagues and Charity Ambassadors Val Hughes and Zara Jama held a three-day preloved sale to help raise funds for the office’s nominated charities, Alder Hey Children's NHS Foundation Trust and Clatterbridge Cancer Charity. The event was a big success, raising more than £450👏  Val and Zara were joined by Corporate Social Responsibility & Diversity & Inclusion Lead Naomi Hunt, plus a whole host of Diligenta colleagues over the three days: a big thank you to everyone involved - helping to give something back to our local communities 💚 #GivingSomethingBack #DiligentaPeople #CSR #CharityAtWork #CharitySale #PrelovedIsReloved

As part of our approach to charitable giving, everyone at Diligenta can take a volunteer day each year to give something back… A group of colleagues took part in a beach clean organised by Juniper, through Surfers Against Sewage, joining over 50 volunteers on the day. Together they cleaned over 1.5 miles of coast from Milford-on-Sea to Hurst Castle in Hampshire, collecting everything from cans and bottles to fishing wire and even glasses frames! Diligenta volunteer Tatiana De Almeida said: “It was a fantastic day to be out by the sea and it felt really good to make a difference. The volunteering day is a brilliant initiative!” Tatiana was joined by Anna Insley, Carl Griffett, Sara O’Brien and Kirsty Arnold on the day. A big thanks to the whole team for giving up their time to make a difference to our coastal environment 💚   #GivingSomethingBack #DiligentaPeople #CSR #CharityAtWork #VolunteerDay #SurfersAgainstSewage

We’re so delighted to have scooped a top award and five Highly Commended accolades at the recent Peterborough Telegraph Apprenticeship Awards! 🏆 ⭐ Huge congratulations to Professional Services Apprentice of the Year winner Henry Grant – Project Management Apprenticeship ⭐ In this category, also a big well done to Harrison Davies – Customer Service Apprenticeship and Abby Plater – Team Leader Apprenticeship for Highly Commended  ⭐Mentor of the Year: Highly Commended for Project Manager Emma Parkins ⭐ Higher Apprentice of the Year (L4/L5): Highly Commended – Henry Grant ⭐ Large Employer of the Year: Highly Commended – Diligenta Developing and growing our apprentices has become part of our company’s DNA: our scheme has gone from strength to strength – and we're privileged to support and develop talent for the future across Diligenta! #DiligentaApprentices #PeterboroughTelegraphApprenticeshipAwards #TalentDevelopment #PersonalGrowth #Awards