Athena AI, our most powerful application yet, is the result of over 10 years of in-house development, setting the standard in generative conversational AI. Unlock the potential of billions of parameters with Athena’s in-house Large Language Model, harnessing universal intelligence for superior customer support and enhanced sales performance. Ready to discover the next generation of customer experience? Visit our website to find out more: https://lnkd.in/e2-8ZCYZ #Connex #AthenaAI #CX #ConversationalAI #AI
ConnexAI
Software Development
Award-winning AI platform, shaping the future of customer experience
About us
ConnexAI is a multi-award-winning customer engagement platform that revolutionizes how businesses connect with their customers through advanced artificial intelligence and next-gen communication solutions. Powered by cutting-edge AI technology, our feature-rich CX software is secure, adaptable, and scalable, catering to businesses of all sizes. Designed by a world-class development team, ConnexAI helps organizations increase revenue, boost agent productivity, and elevate customer satisfaction by delivering smarter, faster, and more personalized interactions. The ConnexAI platform integrates intelligent AI tools to create fully customizable customer journeys, optimize workforce operations, gamify agent performance, and streamline contact center processes. From predictive analytics to real-time conversational AI, ConnexAI covers every aspect of customer engagement in one intuitive, easy-to-use platform. Discover how ConnexAI’s innovative AI-driven platform can transform your CX strategy. Visit our website or arrange a demo by contacting us at 03450561133.
- Website
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https://connex.ai
External link for ConnexAI
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- Manchester
- Type
- Privately Held
- Founded
- 2013
- Specialties
- Contact Centres, Workflow, Increase Contact Rate, Increase Campaign performance, Omnichannel customer engagement, Call centre optimisation, data analytics, Advanced Customer Engagement, Gamification, Dialler, ticketing, SaaS, Technology, communication software, cloud, AI, generative AI, conversational AI, and Artificial Intelligence
Locations
Employees at ConnexAI
Updates
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Driving Seasonal Sales: How AI Delights Holiday Shoppers This holiday season, AI is transforming shopping experiences worldwide. From personalized shopping to seamless customer support, retailers are leveraging AI-powered engagement tools to elevate customer interactions and boost sales. In our latest blog, we explore how these advanced tools are reshaping holiday e-commerce strategies and share actionable insights on how your business can thrive during this crucial time. Read the full article here: https://bit.ly/3ZuqX3G #AI #CustomerExperience #ConnexAI #RetailTech #BlackFriday #Ecommerce
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Congratulations to Nichola Roberts, NLP Technical Lead at ConnexAI, for her selection in the 'Tech Women Celebration 50' by Computing. This list honors trailblazing women who are changing the ratio of the tech workforce and serving as inspiring role models for those in early career stages or education. To discover more about Nichola's career journey and contributions at ConnexAI, visit: https://lnkd.in/eWZyQx9T Explore the full Tech Women Celebration 50 list here: https://lnkd.in/emyJ439p #AI #NLP #WomenInTech #ConnexAI
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Congratulations to our very own Jessica O'keeffe on her guest speaker role at the Manchester Tech Festival! Jessica, a Software Developer at ConnexAI, will be presenting in the 'Pathways Into Tech' session—a part of Manchester Tech Festival's broader Digital and Social Inclusion program. She will be sharing how she kick-started her development career and offering valuable insights into navigating the tech industry. If you're attending this year’s Manchester Tech Festival, make sure to catch Jessica's session on Wednesday, November 6th at Victoria Baths. For more information about Manchester Tech Festival 2024 and their Digital and Social Inclusion program, visit: https://bit.ly/4fmckER #MTF2024 #ManchesterTechFestival #ManchesterTech #ConnexAI
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Just two days to go until Customer Contact Week in Nashville! This year, our own Scott Logan, Oliver Gohring, John Habermann, and Duke Grant will be at the ConnexAI booth to discuss our next-generation AI technology and answer any questions. Visit us at Booth 321 to explore the #customerexperience AI and analytics trusted by thousands of businesses and agents worldwide. For more information about this year's event, visit: https://lnkd.in/ec48hbxB #CCWNashville #ConnexAI #AI
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We are thrilled to announce that ConnexAI has successfully completed the A-LIGN SOC 2 Type 2 audit! This comprehensive, globally recognized attestation validates our unwavering commitment to maintaining the highest standards of data security and privacy for our client base. Read our blog to find out more: https://bit.ly/3AfroFj #DataSecurity #SOC2 #SOC2Type2 #ConnexAI
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Join ConnexAI at Customer Contact Week in Nashville! We are excited to announce that we'll be exhibiting at CCW Fall 2024. Come visit us at Booth #321 to witness our cutting-edge #AthenaAI technology in person. Our team will be showcasing exclusive demos of our next-gen CX solutions, including #AIAgent, AI Analytics, AI Voice, and Automated Speech Recognition solutions. 📅 Dates: October 23rd – 25th, 2024 📍 Location: Omni Hotel Nashville To secure your spot at this year's event, visit: https://lnkd.in/ec48hbxB #CustomerContactWeek #Nashville #AI #ConnexAI #CCWNashville
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We are excited to announce that ConnexAI is a finalist in four categories at The A.I. Awards 2024! Honoring our cutting-edge AI platform #AthenaAI, ConnexAI is nominated for the following prestigious awards: • Best Use of AI in Customer Service • Best Use of AI for Healthcare • Best Use of AI in Transportation and Logistics • Most Advanced AI Environment These nominations are a testament to the dedication and hard work of our global team of Connexers, whose unwavering commitment to delivering exceptional AI-driven solutions makes this possible. For more details about this year's awards, as well as the full list of nominees, visit: https://lnkd.in/eE-MqTW5 #ConnexAI #TheAIAwards #AI
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Supercharge your customer interactions with AI Agent by ConnexAI Our advanced AI delivers 24/7 support across voice and digital channels, boosting efficiency and optimizing your resources. By handling routine tasks like authentication, appointment booking, payment processing, and FAQs, AI Agent allows your customer teams to focus on more complex challenges. Achieve faster responses, personalized service, and reduced costs with AI Agent: https://lnkd.in/eA3dFfnd #CustomerService #AI #ConnexAI
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We are honored to share that ConnexAI has been shortlisted in the 'Allstar Company Challenge' at the 2024 Allstars Awards. The Allstars Awards, presented by GP Bullhound, highlight the companies and individuals driving industry breakthroughs, enabling the next generation of AI, propelling global growth, and transforming the future of European technology. This year, ConnexAI will participate in the Allstar Company Challenge among other top growth-stage tech startups, demonstrating our breakthrough AI solutions to a panel of esteemed investors. To see the full shortlist for the 2024 Allstars Awards, visit: https://lnkd.in/dB2FvP8h. #ConnexAI #AI #AllstarsAwards