CCW Europe

Exclusive Insights, Elite Networking - Unpacking the CCW UK Executive Exchange 🌟 As we look back on 2024 the team here at CCW Europe have put together some outstanding highlights from the CCW UK Executive Exchange. Here from: Andrew Chipchase, Sales Manager, Halo Service Solutions Casey Denby, VP, Strategic Accounts & Partnerships, Zenarate Brad Schieber, Vice President Sales & Alliances, Zingtree Susan Wilkinson Gibert, Director of Custoer Experience, Sciensus Paul Cuglietta, Head of Contact and Claims, Simplyhealth George Xenoudakis, Head of BFS - UK and Europe, Sutherland Jagrit Malhotra, Managing Director, CX & Customer Care EMEA, Qualitrics Lizzie Queen (Nee Mason), Director Customer Service Delivery, Capital One Sanjay Sharma, Director Enteprise Sales UK & I, Yellow.ai #CCWEUROPE #CXInnovation #CCWUKExchange Register your interest for 2025 here: https://bit.ly/4ghdoKZ

Here from CCW UK Executive Exchange Attendees Discover the benefits of closed door, high-impact networking with industry leaders and peers. Our past attendees have shared how these exclusive events foster meaningful conversations and connections across various industries: Beth Whelan (Data and Transformation Officer, Reassured) Doug Casterton (Head of Operational Excellence, Getyourguide) Isobel Crosse (Head of Financial Care, Santander) Why Attend?  Engage in insightful discussions with top professionals, build valuable relationships in a close-knit setting, and gain unique perspectives from diverse sectors. Don't miss out on this opportunity to elevate your professional network and gain fresh insights. View the Agenda here: https://bit.ly/4fkJc0w

Unlock the Secrets to CX Innovation - 3 Key Strategies for Building a CX Innovation Playbook 🔍 #CCWEurope #CXGuide #CXInnovation

🔍 Unlock the Secrets to CX Innovation! 🔍 We're thrilled to present our latest report, 3 Key Strategies for Building a CX Innovation Playbook. This insightful guide reveals essential tactics to drive innovation within your customer experience operations. Key Strategies Include: • Unify Data in One Single Source of Truth • Build an Innovation North Star • Develop a Culture of Agility Innovation is the cornerstone of competitive differentiation and growth. Despite its complexities, mastering it is crucial for success in the dynamic world of customer experience. Don't miss the chance to explore these strategies further at the Disruptors and Innovators focus morning during the CCW UK Executive Exchange, happening March 4-6, 2025. Network with industry leaders and gain invaluable insights. View the CX Playbook here: https://bit.ly/3OPqtz9 #CCWEurope #CXGuide #CXInnovation

📢 DECEMBER NEWSLETTER IS OUT Your 2024 favourites: The year’s top content pieces inside! As we approach the end of the year, AI and digital transformation have been at the forefront of our discussions. Dive into our December round-up featuring the top seven pieces from the past year. From exclusive reports on AI investment trends to insightful interviews with industry leaders, there's something for everyone interested in the future of tech and business. Click to read more and subscribe to stay ahead of the curve! #CCWEurope #CustomerManagement #AI #DigitalTransformation #Newsletter

Ready to revolutionise your customer experience strategy? Take a look at our latest report, 3 Key Strategies for Building a CX Innovation Playbook. Discover essential tactics for fostering innovation within your CX operations: •Unify Data in One Single Source of Truth •Build an Innovation North Star •Develop a Culture of Agility Innovation is crucial for competitive differentiation and growth. Dive in and transform your CX approach today! View the full playbook here: https://bit.ly/41iUC19  #CustomerExperience #CXStrategy #CCWEurope

CCW UK Executive Exchange 2025: Day one session highlights 🗓️ Tuesday, 4th March 2025 We're excited to kick off with some fantastic sessions: WORKSHOP: The Evolving Role of Agents in the AI Landscape 🗣️ Faye B., Quality Lead at Halfords, will explore how to maximize human potential alongside AI. WORKSHOP: Transform Your Complaints Journey 🔍 Emma Wardle and Kavita Quigley from Experian will share strategies to enhance customer satisfaction by streamlining complaints. ROUNDTABLE: Create an Agile Customer Strategy 💡 Marc Roberts, CEO of Hiyacar, will discuss developing flexible customer strategies to meet evolving needs. View the full list of sessions here: https://bit.ly/4gaQDsp  #CCWUK2025 #CCWEurope

🚀 Exciting Announcement for the CCW UK Executive Exchange 2025! 🚀 We are thrilled to welcome Jason Bates, Co-Founder and former Chief Customer Officer of Monzo Bank and Starling Bank, as our keynote speaker. Join us as Jason shares his remarkable journey in disrupting the traditional banking industry through cutting-edge digital innovation. In this insightful session, Jason will explore his experiences and key learnings that have reshaped the financial services landscape. With a wealth of knowledge from co-founding two of the UK's leading digital retail banks, he has been instrumental in researching customer needs, designing user-friendly apps, building world-class teams, and navigating regulatory challenges. Don’t miss this opportunity to hear from a visionary who has firsthand experience in creating next-generation fintech banks from the ground up. View the agenda here 👇 https://lnkd.in/d6Vxj2wy #CCWEurope #DigitalInnovation

🎉 We Have a Winner! 🎉 A huge congratulations to Lee McIntosh for winning our Strike a Pose & Win challenge at the CCW Europe Summit 2024! 📸✨ Lee captured the spirit of the event perfectly, and we’re excited to award him with a £200 Flight Voucher! ✈️ Thank you to everyone who participated! 📢 #CCWEurope

Thrilled to have delivered a keynote at the CCW Europe Executive Meeting in the UK! We shared insights on the future of AI-driven customer support and how Unleash’s technology is empowering companies to elevate their customer experience. A big thank you to the organizers and attendees for the engaging discussions and warm reception!