iOPEX Technologies

Our team is gearing up for #CES2025 in Las Vegas, January 7–10! We’re excited to showcase how iOPEX enhances customer experiences and transforms media and advertising operations with innovative AI-powered automation and digital solutions. Let’s connect to explore strategies for smarter scaling and greater impact. Together, we’ll shape the future! Nagarajan Chakravarthy | Sivakumar Thiyagarajan | Veenaj Vijayakumar | Vijay Anand | Randy Bozeman #CustomerExperience #MediaOperations #AIInnovation #RetailMedia

In today’s evolving threat landscape, building cyber resilience is no longer optional - it’s essential. iOPEX leverages AI and automation to secure your networks and enhance protection against emerging threats. Key Benefits: ✓ AI-powered SIEM for real-time anomaly detection. ✓ Automated Incident Response reducing operational costs by 50%. ✓ Zero Trust Security for unmatched access control. ✓ 24/7 Global Support ensuring your systems remain safe and optimized. Stay one step ahead of threats with iOPEX’s AI-driven cybersecurity solutions - https://lnkd.in/ga6iBEm3 #CyberResilience #AI #Automation #SecurityOperations #TechInnovation #iOPEX

Facing RPA Migration Challenges? Let's Simplify Together! More than 70% of organizations struggle with costly and complex RPA migrations. Are you facing the same challenges? With migrAIte by iOPEX, you can: ✔️ Achieve 90% Faster Auto-Assessments ✔️ Reduce rework by 70% ✔️ Ensure 90% Code Accuracy migrAIte leverages AI to optimize workflows, prioritize tasks, and deliver seamless migration with real-time control through a unified dashboard. Let’s make your automation goals a reality. 👉 Contact iOPEX today and see how migrAIte can transform your RPA migration strategy! https://lnkd.in/g9_pmuMv #RPAMigration #AutomationExcellence #iOPEXTechnologies #AIpowered

Are disconnected workflows holding back your business? At iOPEX, we simplify operations by leveraging ServiceNow and our GenAI-powered platform, elevAIte, to create seamless, smarter workflows that boost productivity and maximize ROI. Leverage our expertise with ServiceNow to drive operational efficiency and stay ahead of the curve. 👉 Let’s connect: https://lnkd.in/ge9qd_BS. #DigitalTransformation #ServiceNow #OperationalExcellence #iOPEX

What happens when backlogs pile up, customer satisfaction dips, and processes hit a bottleneck? For one leading Wi-Fi solutions provider, it meant a call for transformation. And iOPEX enabled it with AI and Automation. With predictive models, automated email handling, and integrated dashboards, we transformed operations for our client with operations spanning 24,000 retail locations and 19,000 resellers. By leveraging AI to clear backlogs, automate processes, and improve data visibility, the company achieved a 92% efficiency rate, reduced turnaround times from 38 days to 3.5, and cut annual costs by $100K. This transformation set a new benchmark for operational excellence, enabling the client to focus on strategic priorities while delivering superior customer experiences. Read the full story: https://lnkd.in/g9ixqN-c. #CustomerExperience #AIinCX #OperationalEfficiency #Automation

The 4 Factors Powering Retail Media Growth 📊 Retail and commerce media networks are evolving, but the leaders are those who go beyond just ad placements. The key? Integrated solutions that optimize every layer of operations. Here’s what sets them apart: 1️⃣ Seamless Ad Experiences: Delivering frictionless, relevant ads that engage customers across platforms. 2️⃣ First-Party Data Integration: Unified insights for personalized audience experiences. 3️⃣ Robust Ad Tech: Reliable solutions that drive performance on every channel. 4️⃣ Scalable Operations: Flexible solutions, from managed to self-service, empowering partners to grow. The next step? Building a global service layer that integrates operational efficiency across AdOps, CreativeOps, DataOps, TechOps, and Revenue Ops to boost profitability. At iOPEX, we specialize in scalable operations and optimized tech solutions to help your retail media network thrive. Ready to unlock sustainable growth? 👉 Contact us today: marketing@iopex.com #RetailMedia #AdTech #ScalableSolutions #FirstPartyData #DigitalMarketing #AdOps #CreativeOps #DataOps #TechOps #RevenueOps

2025 is on its way, and so is MWC Barcelona 2025! And this time, iOPEX will be there too! MWC Barcelona is one of the most influential events in the connectivity industry, where international leaders join for insightful debates, discussions, and developments. This year, we’re bringing iOPEX expertise to the table, showcasing how automation, AI, and digital transformation are reimagining the future of telecom.  March 3–6, 2025  Congress Square  Fira Gran Via, Barcelona We are counting down to see you soon! #MWCBarcelona2025 #iOPEXTechnologies #TelecomInnovation #Automation #AITransformation #MWC25

172% improvement in FCR in 180 days! For CX leaders managing complex operations, here’s how strategy and intelligence transformed returns management for a $150B Networking enterprise. The client faced issues of inconsistency and inefficiency in their Return Merchandise Authorization (RMA) process, leading to escalations, delays, and revenue loss. Our approach - let’s empower L&R agents with AI. We Standardized workflows to eliminate bottlenecks Real-time guidance tools to empower teams AI insights to enhance decision-making The result? FCR increased from 22% to 60%, escalation rate halved, and inefficiencies dropped by 80%. All achieved with zero additional resources. If you’re ready to scale smarter, explore how this transformation unfolded. Read the full case study here: https://lnkd.in/gDHWZent. #CXLeadership #OperationalExcellence #LogisticsOptimization #iOPEX

What’s Driving the Retail Media Boom? 🚀 Retail media is no longer just about visibility; it’s about creating scalable, integrated, and impactful experiences across all channels. ✅ Shoppable Ads & CTV: Revolutionizing shopper engagement with seamless, targeted experiences. ✅ Niche Ecosystems: Bridging retailers and brands for higher ROI and broader visibility. ✅ Scalability: The key to optimizing operations, enhancing CX, and driving consistent growth. At iOPEX, we empower grocers, retailers, and intermediaries with AI-driven solutions to build scalable networks that boost revenue and improve brand experiences. Ready to take your retail media to the next level? Let’s connect. #RetailMedia #AdTech #AIAdTech #RetailInnovation #CustomerExperience

Skilled Talent - Is the Scarcity Hindering Your Success? Platforms like ServiceNow are expediting digital transformations across industries. However, the talent gap still remains one of the biggest challenges hindering the full utilization of these advanced platforms. As organizations embrace digital transformation, there’s a growing need for an AI-ready workforce and intelligent solutions that amplify platform potential and maximize ROI. iOPEX bridges this gap by combining deep platform expertise with GenAI-powered solutions. As a trusted ServiceNow partner, we help you achieve true business transformation by: - Streamlining IT service management - Automating complex workflows - Enhancing customer service delivery Our approach ensures you don’t just adopt ServiceNow—you maximize its value. By embedding GenAI into your workflows, we make ServiceNow work smarter for your business. Are you ready to scale beyond limits? Discover how iOPEX can help. https://lnkd.in/ge9qd_BS #ServiceNow #TalentGap #DigitalTransformation #GenAI #Innovation