Local Measure

💡 Competency is Key: Shaping Up for the AI Future with AWS 💡 We’re honored to be featured in ARN - Channel News article, which highlights the achievements of AWS Partners in driving innovation with GenAI. Thank you to Ruba Borno for acknowledging our global impact and focus on Amazon Connect.  “With their solution, they’re able to take Contact Center as a service, which those migrations typically take months and months for customers to achieve, and actually reduce them down to several weeks… That speed to that transformation is really key.  Local Measure is just such an incredible partner that has helped customers across the globe. So even though they are headquartered in Australia, their impact is global on our customers, and they have focused on the Connect specialisation,” Our achievement of the AWS GenAI Competency is a testament to the incredible support from AWS and the dedication of our team. We have also been recognized as the AWS Marketplace Partner of the Year-APJ for the second consecutive year. Local Measure is focused on transforming customer service by reducing contact center migration timelines from months to weeks, helping businesses deliver exceptional customer experiences faster. It’s inspiring to see how collective innovation and collaboration are shaping the future of AI across industries. Thank you Amazon Web Services (AWS) for your continued partnership. Together, we’re making significant strides toward delivering intuitive, secure, and scalable customer experiences worldwide. 📖 Read the article written by Cathy O'Sullivan https://lnkd.in/gDNUQpE6 #AWS #AWSPartners #FutureOfCX #GenerativeAI #CustomerExperience #ContactCenter #AmazonConnect

The year is coming to a close and what a year it has been! The Local Measure team have moved from strength to strength and achieved so much in 2024. With so many exceptional milestones from the past year, here are a few of the highlights: ⭐ We pioneered the future of multilingual customer service with Smart Translations. Released as part of our Smart Tools offering, it provides real-time translations across various languages and dialects, to boost agent productivity and reduce costs. 📞 We launched WhatsApp Outbound in Engage, enabling businesses to proactively communicate with customers through personalized messages, all from a unified interface. 🤝 TELUS International and Local Measure announced our strategic partnership, which paves the way to design and build more intuitive, personalized and secure customer experiences on Amazon Connect. 🏅 We achieved the AWS Generative AI Competency to recognize Local Measure as a Partner that drives the advancement of services, tools, and infrastructure for implementing generative AI technologies. 🏆 At the recent AWS re:Invent, Local Measure won AWS Marketplace Partner of the Year – APJ for the second consecutive year! We want to take a moment to say a huge thank you to all our partners and customers for your support this year. Looking ahead to 2025, we're excited to build on this momentum—to continue pioneering the future of customer service technology and bring you even more innovative solutions for the contact center to deliver customer experience excellence. #yearinreview #innovation #ccaas #aws #customerexperience

Operating within a fiercely competitive industry like banking and financial services can almost feel like a battle to attract and hold customer loyalty. In today's competitive market, customer expectations are higher than ever—they demand personalized, secure, and seamless interactions. Check out our latest blog, highlighting the importance of cloud contact centers in the financial services industry. Businesses need a contact center that facilitates: 🌟 Personalized Service: Tailored experiences for diverse customer needs. 🌟 Robust Security: Ensuring compliance and data protection. 🌟 Omnichannel Communication: Consistent service across all channels. Click below to learn more! #financialservices #ccaas #customerexperience #contactcenter

What can generative AI do to elevate the service experience? 🤔 With 53% of customer experience leaders saying their top challenge is recruiting and retaining talent, contact center agents need the tools to boost productivity and streamline their workload. With these pressures, your business needs an intelligent contact center platform like Engage by Local Measure that enables agents to assist quickly and with context. Ready to revolutionize your contact center? Click below to learn more. #generativeai #contactcenter #ccaas #customerexperience

🤔 Imagine a world where contact center interactions are efficient, personalized, and actually enjoyable? Thanks to Generative AI, this is becoming a reality! Local Measure provides insight into the future of contact centers and how Generative AI is revolutionizing customer service as we know it. Read the article here >> https://bit.ly/3OtJUNG

According to the 2024 State of Digital Customer Experience Report, organizations are increasingly keeping in mind the risks posed by generative AI, with 80% weighing up concerns around data privacy and cybersecurity. In fact, 81% have implemented or are planning guidelines for their employees to understand these dangers. When implementing a new contact center system, staying ahead in this evolving landscape is of utmost importance. Engage by Local Measure has you covered, with uncompromizing security delivered as standard. Discover the potential of a revolutionized contact center, powered by generative AI to take your customer experience to the next level. https://lnkd.in/gABWSgNf #generativeai #dataprivacy #cybersecurity #ccaas #customerexperience

Local Measure is excited to announce that we have achieved the Amazon Web Services (AWS) Generative AI Competency! This competency serves to recognize Local Measure as an AWS Partner that helps customers drive the advancement of services, tools, and infrastructure pivotal for implementing generative AI technologies to improve customer experiences. Achieving the AWS Generative AI Competency highlights Local Measure as an AWS Partner that has demonstrated technical proficiency and proven success in helping contact centers resolve customer inquiries quickly and efficiently. Through successful deployments of solutions utilizing Amazon Bedrock and Amazon Q, Local Measure specializes in using generative AI to streamline customer interactions, provide hyper-personalized engagement, and enhance operational efficiency. Read more below! 👇 #AWSPartners #CCaaS #CustomerExperience #GenerativeAI

Local Measure, TechnologyOne and Versent were among the winners announced at the Partner Awards Gala at AWS re:Invent in Las Vegas this week: https://lnkd.in/gKVWhCWk

We won! 🏅 🏆 Local Measure has been recognized as AWS Marketplace Partner of the Year – APJ winner for the second consecutive year! This would not have been possible without all the hard work of the entire Local Measure Team and the support of Amazon Web Services (AWS), the team that supports AWS Partners and, of course, our customers. Announced during a Partner Awards Gala at AWS re:Invent 2024, the Geo and Global AWS Partner Awards recognize Partners around the globe who are playing key roles in helping their customers drive innovation and whose business models continue to evolve and thrive on AWS. Our very own Jonathan Barouch and Nuri Gocay attended the Gala event to receive the award. "We were absolutely thrilled to win the AWS Partner of the Year award in APJ for a second year in a row. The innovation we've been able to bring to customers globally together with AWS for contact centers, especially using GenAI with Amazon Bedrock, has accelerated over the last year. This recognition of our impact from AWS is a testament to the hard work of our teams." said Jonathan Barouch. #aws #APNProud #AWSPartner #AWSreInvent

Excited to be at re:Invent in Las Vegas, celebrating the incredible achievements of our local partners! A huge congratulations to Local Measure, TechnologyOne and Versent for their well-deserved recognition at the AWS Partner Awards. Their success reflects the talent and innovation thriving in Australia and New Zealand. Together, we’re paving the way for a brighter future powered by cloud technology! #AWSPartners #AWSANZ