Granicus Australia / New Zealand

Spotlighting the City of Unley on this award winner Wednesday! The City of Unley is our🏆2024 Digital Government Community Engagement award winner, for organisations that found creative ways to inform and engage their communities, and achieve better outcomes as a result. "The City of Unley is recognised by the United Nations as one of Australia's three 'Tree Cities of the World'. We are committed to building greener neighbourhoods with the aim of increasing tree canopy cover to 31% by 2045," Mayor Michael Hewitson said. "Using innovative solutions, Council was able to implement a digital-first approach to its Shaping Unley Community Engagement Framework to deliver the 'Building greener neighbourhoods together' project. We are proud of our community-led project and Granicus' recognition." Learn more about our annual awards program ➡️ https://okt.to/rJQl1q

Spotlighting Woollahra Municipal Council on this award winner Wednesday! Woollahra is our🏆2024 Digital Government Service Delivery award winner, for organisations that went the extra mile to improve the way they inform, engage and serve their communities and the experience for residents. "Woollahra Municipal Council is committed to delivering the services our community needs with exceptional user experience," said Raj Gopalakrishnan, Website Project Manager at the council. "With Granicus OpenForms we have replaced paper Resident Parking Permit forms and a manual process with a sustainable, digital and vastly improved solution for our customers and staff. Public feedback to the new online application and payment process has been extremely positive and as this is the highest demand area of our business, we couldn't be happier!" Learn more about our annual awards program ➡️ https://okt.to/nvo5XS

Did you hear the news? We named our 2024 Digital Government Award winners! 🏆 TechDay Australia shares insights from some of our winners, including Operational Excellence award winner Digital NSW: "The New South Wales Government is undergoing a major digital transformation program to enhance customer service delivery and improve citizen outcomes," said Chad Lesseni, Senior Platform Engineering Manager at GTP. "With the Granicus AMANDA platform, the Platform Engineering team at Government Technology Platforms (GTP) has taken a streamlined approach to licensing and regulatory service delivery. This project has driven operational efficiency by significantly reducing bottlenecks in internal processes and enhancing workforce productivity." Learn more about the winners and their projects ▶️ https://okt.to/07oSst #awards #News #DigitalNSW

The winners are in! 🏆 Congratulations to our 2024 Granicus Digital Government Award winners! 🔸Changemaker of the Year: City of Gold Coast 🔸Community Engagement: City of Unley 🔸Operational Excellence: NSW Department of Customer Service 🔸Service Delivery: Woollahra Municipal Council 🔸Website of the Year: City of Gold Coast “Granicus technology proudly underpins some of Australia’s best digital transformation projects across the public sector, empowering governments to foster engagement, increase efficiency, and improve transparency and community trust,” said Gabriele “G” Masili, chief customer officer at Granicus. Read more about the winners ➡️ https://okt.to/3PqpLO ➕ stop by and see us at the NSW Government Digital NSW 2024 where Francois Rizk will be chairing a session on Resilience in Government from 2:30 PM – 4:30 PM at Randwick Racecourse. #awardwinners #nswgovernment #techawards #Government

For the City of Tea Tree Gully, better serving their community members meant bringing digital services to the foreground. Armed with the powerful Granicus forms platform OpenForms, staff were able to create easy-to-use solutions that accommodated the city’s complex functional needs and integrated with legacy business systems. The digital impact was nearly immediate, resulting in: ▪️ Over 170 forms digitised in the first year ▪️ 90% shift to online for many key services ▪️ 31% reduction in call volume ▪️ Over 60 hours per month saved in over-the-counter interactions Learn more about the city’s success with OpenForms ▶️ https://okt.to/CGaO3E #OpenForms #CityOfTeaTreeGully #DigitalServices #DigitalImpact

We 💚 this City of Unley, Australia Success Story Driven by demand from a highly connected and digitally literate community, the City of Unley in Adelaide, South Australia embarked on a human-centred design effort to build a transformative, services-led, customer-first website and online services platform. The organisation revolutionised its digital service delivery with Granicus solutions OpenCities and OpenForms, resulting in: ✅ 84% decrease in paper forms ✅ 20,000 online service transactions ✅ $90k annual postage savings Read the full success story here: https://okt.to/aWgued #DigitalSolutions #HumanCentredDesign #CustomerFirst

The Digital NSW Showcase 2024, held in Sydney on Wednesday 27 November, will explore the future of digital government in New South Wales and the key themes of its vision: Accessibility, Sustainability, Trust, Resilience, and Workforce. One of Granicus’ own A/NZ directors, Francois Rizk, will showcase strategies and solutions to drive innovation and resilience in government services. Registration is free for public sector employees and academia – we hope to see you there! 🔗 https://okt.to/ihH1Rz NSW Government #digitaltransformation #accessability #innovation #resilience

Granicus supports initiatives to uplift Australian Public Sector (APS) capability. Programs such as the APS Data Awards celebrate achievements across the data landscape with impactful outcomes for the Australian public.   Additionally, streamlining procurement for government technology and investing in the in-house skills of government agencies will continue to drive innovation in the APS and improve the delivery of citizen services. 🎉 Congratulations to the 2024 APS Data Awards winners and finalists! https://okt.to/uvXT8A #APS #APSDataAwards #Innovation #DataDriven #DigitalSkills

Improving the Digital Experience: Frankston City Council Success Story Frankston City Council helped re-envision community perceptions with a modern, useful website and improved digital service functionality. Powered by Granicus digital solutions OpenCities and OpenForms, Frankston City Council saw benefits such as: ✅ 71% community satisfaction score ✅ 70+ digital forms on main website ✅ High internal project satisfaction and adoption Read the full story ➡️ https://okt.to/AKiaqe #DigitalTransformation #CustomerExperience #GovTech #PublicSectorInnovation #Granicus #FrankstonCityCouncil #OpenCities #OpenForms

Streamlining Services with Granicus: Horowhenua District Council's Success Story! Horowhenua District Council in New Zealand transformed its dog registration renewal process, creating a smoother experience for residents and reducing staff workload through the power of Granicus' digital solutions—OpenCities and OpenForms. Their online platform, Paws Online, brought about significant benefits: ✅ 1,705 renewals completed online ✅ 34% increase in online registrations ✅ 24% decrease in in-person registrations This shift to digital not only saved time, but empowered dog owners to renew registrations at their convenience, improving engagement and satisfaction. Read full story 🐾 https://okt.to/SwJKHL #DigitalTransformation #CustomerExperience #GovTech #PublicSectorInnovation #Granicus #HorowhenuaDC #OpenCities #OpenForms