Deliver In Person

🥳 Wishing You a Joyful and Prosperous Holiday Season 🙏 As the year draws to a close, we want to take a moment to thank all of our customers, partners and employees for their support, partnership and hard work. This year has been filled with both challenges and achievements, and through it all, you have all made a difference to Deliver In Person. We are proud of what we’ve accomplished together and excited about the opportunities the new year will bring. During this festive season, we hope you take time to relax, recharge, and enjoy special moments with family and friends. May the holidays bring you joy, peace, and we look forward to continuing our journey together in 2025, striving for even greater success and shared milestones. Thank you once again for being part of our community. Wishing you a wonderful holiday season and a prosperous year ahead. #SeasonsGreetings

💡 27% of shoppers say they don’t hear from a small to medium business (SMB) after they visit or buy from the business the first time, as reported by Lifewire. The article includes data from a new study by Constant Contact, highlighting the significant opportunity that many retailers are missing out on. Additional data from Constant Contact shows that 34% of customers are more likely to purchase from a marketing email, and that it takes 3 new customers to compensate for the loss of 1 existing customer. Retailers should start thinking now about their holiday season post-purchase email and SMS flows. When is the optimal time to reach out a second or third time to try and reconvert those existing customers? 📲 Also, consider starting with the basics: real-time delivery notifications. Keep customers informed and engaged at each step in the post-purchase process. How? Ask a customer-centre, tech-enabled delivery solutions provider like Deliver In Person now: https://lnkd.in/dF4-97tY 📖 Read more from the article here: https://lnkd.in/gHmdtFZU #HolidaySeason #PostPurchaseExperience #CustomerRetention

💡 The 2024 Black Friday / Cyber Monday (BFCM) sales boosted consumer spending by 4% compared to last year, according to NAB transaction data. Interestingly, shoppers made over two-thirds of their Black Friday purchases in-store across the four-day BFCM period. ⤴️ Spending in electronic stores lifted by 10% this year—the high demand for gadgets and tech products suggesting that strategic shoppers got in early to snag deals on high-value gifted items before the Christmas rush. NAB Executive Business Metro Julie Rynski adds, “Australians are spending more thoughtfully and choosing quality over quantity with sales on big-ticket items like TVs, cameras, and furniture up year on year.” With the increased popularity of in-store shopping and high-value item purchases, it’s never been more vital for online retailers to ensure their last-mile experience exceeds expectations. Why? 🤗 The delivery stage is often the last touchpoint with brands that customers remember. To ensure every online experience is a positive one, provide customers with live tracking at each delivery stage and use professional, customer-centric solution providers that leave a lasting impression of your brand. 📖 Read more about this year’s BFCM results here: https://lnkd.in/eerF3F-b 🚚 And speak with Deliver In Person about how tailored solutions can help your brand deliver beyond expectations. https://lnkd.in/dF4-97tY #BFCM #CustomerLoyalty #PostPurchaseExperience

Are you underestimating the impact of your post-purchase experience? The customer journey doesn’t end at checkout. Particularly during the peak sales season, retailers need to pull out all the stops to prevent negative delivery experiences that impact brand perception. By taking a strategic post-purchase experience approach, retailers can drive brand loyalty and increase repurchases. How? 💡 Transparency builds trust. 83% of consumers expect updates across delivery stages. Proactive communication reduces those dreaded “Where is my order?” requests. 💡 Reliability matters. 30% of shoppers won’t return after a late delivery. Meeting delivery expectations and communicating any hiccups drives loyalty. 💡 Personalisation is important. Retailers providing clear, branded post-purchase updates and communications can be remembered and build customer confidence. 📖 Dive into the full article from Modern Retail for more actionable insights: https://lnkd.in/egzwhQ-5 🚚 Need help transforming your post-purchase experience? Chat with Deliver In Person to see how our tailored solutions can help your brand deliver beyond expectations. https://lnkd.in/dF4-97tY #Ecommerce #CustomerLoyalty #PostPurchaseExperience #BrandExperience #BrandLoyalty #CustomerRetention #LastMile

🤔 Many retailers are curious to know how their Black Friday/Cyber Monday results stacked up against the industry’s broader results. And while Australian figures are still coming through, global and US-based indicators show an incredible boost to consumer spending. 💡 Shopify reports a 24% increase in BFCM sales compared to 2023. The 5 top-selling countries this year: US, UK, Australia, Canada, and Germany. The most-purchased product categories this year were Clothing Tops, Cosmetics, Fitness & Nutrition, Pants, and Activewear. 💡 Meanwhile, Block reveals that Square sellers tracked the average discount offered to shoppers over the 4-day sales period was 19%. It also reports that shoppers looked to alternatives to traditional lines of credit even more this year, with Buy Now Pay Later (BNPL) transactions through Afterpay seeing a significant 10% YoY uplift. 📖 Read more from Shopify: https://lnkd.in/de-6Zcx5 📖 Or from Block: https://lnkd.in/g5ejpwSy 🚚 And if you’d like to learn more about ways to turn more sales-shoppers into loyal customers, chat with a last-mile expert at Deliver In Person now: https://lnkd.in/dF4-97tY #BlackFriday #CyberMonday #CustomerExperience

💡 Last week, Roy Morgan revealed the ANZ-Roy Morgan Australian Consumer Confidence index rose 2.7pts to 88.4pts, its highest level since May 2022. Fuelled by the flurry of Black Friday/Cyber Monday (BFCM) lead-up activity as many retailers launched early offers, index commentary highlighted a significant boost to buying intentions. 🤑 31% of Australians (an increase of 7ppts) said it was a ‘good time to buy’ major household items. This indicator was at its highest level since April 2022. 📈 There are many positive indicators for retailers, including a lift in Roy Morgan survey respondents citing they expect their family to be ‘better off’ financially this time next year—an increase of 2ppts to 34%. 🤝 As consumer confidence shows signs of continued recovery, it’s more critical than ever to ensure shoppers become loyal, repeat customers. How? 😁 Keep giving customers a reason to smile, even after they’ve completed their order. Live order tracking with branded updates at each stage and professional delivery services that go the “extra mile” are a great place to start. 🚚 Keen to learn more? Connect with the last-mile experts at Deliver In Person now: https://lnkd.in/dF4-97tY #ConsumerConfidence #LastMile #BrandLoyalty #CustomerExperience #LastMileDeliveryExperience #BrandExperience #CustomerRetention

✂️ While a recent survey by Nine News found that 49% of respondents will cut spending on gifts, food and drinks due to cost of living constraints this holiday season, it’s not all bad news for the retail industry. 💡 36% say they won't be making any financial changes at Christmas this year, with a further 15% still undecided. ✨ Even though many shoppers are watching their wallets, retailers pulling out all the stops and adding some sparkle to the post-purchase experience will remain front-of-mind with every customer. 🤔 Think about how to influence those reconversion decisions, like using live tracking, post-purchase email flows, clear communication of returns policies, customer-centric delivery drivers, and more. 📖 Read about this year’s cost-of-living Christmas: https://lnkd.in/gdZiVHSs 🚚 And get in touch with the team at Deliver In Person for more ideas about creating exceptional post-purchase experiences that drive loyalty: https://lnkd.in/dF4-97tY #Christmas #CustomerExperience #Loyalty #LastMileDeliveryExperience

When handled well, the post-purchase experience can keep your Black Friday / Cyber Monday (#BFCM) shoppers coming back. However, if you let those customers down after the checkout, you could be leaving huge profits on the table. A hassle-free, engaging experience after the checkout keeps your brand front-of-mind and can boost reconversion. How can you turn more of your sale-shoppers into loyal, repeat customers? Sendcloud shares valuable tactics, including: 1️⃣ Communicating proactively: send regular, live updates—from order confirmation to arriving on the doorstep. Use branded tracking to add a more memorable touch. 2️⃣ Focusing on packaging: branded, eco-friendly packaging can make an unboxing moment worthy of sharing on social media. 3️⃣ Simplifying returns: a clear and hassle-free process ensures customers feel valued, even when they change their minds. Read the full guide for deeper insights: https://lnkd.in/guYrQqj2 And chat with Deliver In Person about creating unforgettable delivery experiences tailored to your brand: https://lnkd.in/dF4-97tY #Ecommerce #CustomerExperience #PostPurchase #LastMileDelivery #Returns #BrandExperience #Loyalty #CustomerRetention

😱 The main event is almost here. However, deals and discounts aren’t the only things retailers need to put in the spotlight this Black Friday / Cyber Monday (BFCM). 💡 Global research from SOTI shows that 74% of shoppers expect to always know where their order is within the delivery process. 🤝 Take a moment to consider how many BFCM shoppers you could turn into loyal customers—simply by meeting the last-mile visibility expectations of the quarters of shoppers who want to know where their items are at each stage. 📖 See more insights from the report here: https://lnkd.in/gANQqfZe 🚚 And find out how a local delivery solutions provider like Deliver In Person helps retailers extend their brand experiences with reliable, real-time tracking and delivery: https://lnkd.in/dF4-97tY #LastMile #PostPurchaseExperience #BFCM

RetailBiz expects another bumper peak season filled with opportunity—but also challenges. And while a poor delivery experience can cost you repeat customers, a great one can turn one-time buyers into raving fans. How can retailers ensure they deliver on customers’ expectations this Black Friday / Cyber Monday? Rob Hango-Zada, co-founder and co-CEO of Shippit shares some timely advice: 😁 Over-Promise vs. Under-Deliver: Data from Shippit shows that retailers are extending advertised delivery times to avoid falling short of expectations. But here’s the catch: inflated estimates can impact sales, especially for last-minute shoppers. The solution? Use real-time data to provide accurate delivery estimates at the checkout. 🚚 Free Shipping Trends: Free shipping offers have dropped from 81% of retailers in 2018 to 70% today. While retailers may be trying to manage rising costs, it’s vital to communicate free shipping thresholds to avoid surprises. Be transparent to drive trust and enhance conversion. 📲 Reliability Reigns Supreme: Shoppers prioritise reliable delivery over speed. Half of them won’t return after a poor delivery experience. Provide real-time updates at each stage of the last-mile and ensure your delivery provider is meeting high delivered in full on time (DIFOT) standards. 📖 Read the full article for more insights: https://lnkd.in/g3wpH6cp And learn how reliable, local delivery experts like Deliver In Person can help you uphold your brand’s reputation—right to every doorstep: https://lnkd.in/dF4-97tY #PeakSeason #Delivery #BFCM #LastMile #CustomerExperience