Deliver In Person’s Post

RetailBiz expects another bumper peak season filled with opportunity—but also challenges. And while a poor delivery experience can cost you repeat customers, a great one can turn one-time buyers into raving fans. How can retailers ensure they deliver on customers’ expectations this Black Friday / Cyber Monday? Rob Hango-Zada, co-founder and co-CEO of Shippit shares some timely advice: 😁 Over-Promise vs. Under-Deliver: Data from Shippit shows that retailers are extending advertised delivery times to avoid falling short of expectations. But here’s the catch: inflated estimates can impact sales, especially for last-minute shoppers. The solution? Use real-time data to provide accurate delivery estimates at the checkout. 🚚 Free Shipping Trends: Free shipping offers have dropped from 81% of retailers in 2018 to 70% today. While retailers may be trying to manage rising costs, it’s vital to communicate free shipping thresholds to avoid surprises. Be transparent to drive trust and enhance conversion. 📲 Reliability Reigns Supreme: Shoppers prioritise reliable delivery over speed. Half of them won’t return after a poor delivery experience. Provide real-time updates at each stage of the last-mile and ensure your delivery provider is meeting high delivered in full on time (DIFOT) standards. 📖 Read the full article for more insights: https://lnkd.in/g3wpH6cp And learn how reliable, local delivery experts like Deliver In Person can help you uphold your brand’s reputation—right to every doorstep: https://lnkd.in/dF4-97tY #PeakSeason #Delivery #BFCM #LastMile #CustomerExperience

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