Belong

BelongFest24 is in full swing here in the Melbourne. We were lucky enough to get some amazing leadership tips from Rachael Robertson who successfully led a team in the world's toughest workplace - Antarctica. Rachael told us: "Every workplace has an Antarctic winter, where work is just work. So you need to find things to celebrate. Those little wins are what builds momentum and keeps everyone going." Thanks again to all our key event partners – Tech Mahindra, Accenture, Amazon Web Services (AWS) and Salesforce – for their support, innovative ideas, tech demos and presentations.

Welcome back BelongFest! Our 3-day all-staff event kicks off tomorrow with seminars, learning labs and the annual hackathon. This year our theme is RE_THINK, as we use this event to pause business as usual and think about how we'll roll into 2025. Thanks to our key event partners - Tech Mahindra, Accenture, Amazon Web Services (AWS) and Salesforce - for helping us bring the fest to life!

We’re looking for a Marketing Team Manager. If you're a pro at handling multi-channel marketing campaigns and obsessed with seeing the results, let’s talk. Take a peek at the deets: https://lnkd.in/gDHt5yzn #JobsAtBelong #MarketingManager

We’re after a Learning Specialist. Got hands-on experience creating and deploying learning solutions that get results? Let’s talk. Take a peek at the deets: https://lnkd.in/giDkpk4Q #JobsAtBelong #LearningSpecialist 

It's not every day that you get to the end of a seven-year-long project to completely transform a core part of your business. Since 2018 we’ve been working with Salesforce to move off some clunky older systems and streamline our digital operations at scale. All in the name of giving our customers and front-of-house staff a better experience. “It’s no secret that back then, our ability to meet customer expectations was limited.” says Lachlan Emptage, Head of NBN. “But now we’re able to connect customers in minutes, not hours all while providing them far more transparency into what stage of the connection process they’re at.” A massive thanks to all the Belongers involved in the huge amount of work to bring this transformative project to life. #SalesforceLightning #Belong #TechnologyTransformation

It’s been a year since we first launched international roaming the Belong way. In the first 12 months, our customers used over 80,000 roaming packs to stay connected to home while overseas. For the Belong team it’s been exciting to get roaming into the hands of customers. Head of Product and Service Design, David Foale says: “We know our customers love to travel and it’s been exciting to see over 80,000 packs activated in just the first year. It’s great confirmation that we’ve delivered what our customers are looking for.” “We’re most proud of the fact that we’ve got an offer which means our customers won’t come home with a huge bill, they’ll only be charged the up-front price of the pack.” And if you’re curious about where they’re coming home from, our customers’ top three travel destinations were Indonesia, Singapore and New Zealand. Here's to another year of wanderlust and bill confidence for Belong customers! #InternationalRoaming 

Dinitha joined Belong as our Head of Delivery and Planning a year ago and set about improving the way we get stuff done for our customers. Here are three things he’s learned over the past year. 💡 Pay attention to what you love (especially when changing industries) “Pay attention to what you like love to do and figure out whether the new industry has the challenges which engage you.” “Don't sacrifice your top two things just because something else may appear super sexy and super cool.” “Hold true to those two and then you'll find a job that you love and that you love turning up to work for.” 💡 Take people on the journey “I've never been somebody who shows my working out of the problem. I just start with the problem and hopefully get to a solution at the end.” “But coming here, I've realized that people need to see the working out to connect to the end result.” 💡 It’s unfair to assume people will just understand something “Expecting others to understand the message when it’s not something they do every day is unfair.” “Really help people hone in on the message you’re trying to land and why.” “Be explicit where you need to be, but then give people freedom where you need to.” 💙 So, one year on, what’s it like working at Belong? “One thing I love about Belong is that you get to enjoy the infrastructure that comes with being part of a parent like Telstra. But you also get to have the autonomy that comes with being a successful brand like Belong.” “And that’s very rare.” #ItFeelsGoodToBelong

How many lives have Belongers saved this year? It could be as many as 75, all thanks to Belong’s Lifeblood team. It’s National Blood Donor Week, so today members of Belong’s Lifeblood team donated blood and plasma. This afternoon we got together to celebrate donors and spread the word about the importance of life-saving donations. Today also marks Kate Lightfoot’s 25th donation, “I’ve donated on and off over the years, but joining the Belong Lifeblood team has been a great way to get me donating again.” It’s easier than you think to join the other 500,000+ Australians who donate each year. Alexandra Bolonja, lead of Belong’s Lifeblood team said, “Donating blood is so important and we can help so many other people in need, and at Belong you can even donate during work hours by using your blood donor leave.” “The easiest way to get involved is to get the Lifeblood app, download it and you just need to register. You can even check your eligibility, book your appointment and set up a new team there.” #ItFeelsGoodToBelong #TeamBelong #LifebloodAustralia #LifebloodAU #BloodDonation #NationalBloodDonorDay Australian Red Cross Lifeblood

Curious about where everyone does their best thinking. Let us know where those ideas are showing up.