injixo

Our 2025 #WFM benchmarking report will reveal some unique insights about best practice in planning. To get your free copy a month ahead of publication, take part in the survey. Your input counts!

As 2024 draws to a close. We would like to take the opportunity to thank our amazing customers, partners and colleagues for their support, hard work and collaboration, it's been an incredible year for us, and we have you to thank for that. We wish you all a holiday season filled with warmth, happiness, and cherished moments with your loved ones. Here’s to a bright and successful 2025!🌟. We have very exciting things coming up in the new year, so make sure to stay tuned. #SeasonsGreetings #HappyHolidays

What is customer journey based WFM? It's all about aligning staffing calculations and scheduling with the needs of customers at each stage of their journey with your organization. In this blog post Doug Casterton talks about how to implement customer journey based WFM, the power of journey-based staffing, and more. #wfm #customerjourney

What is customer journey based WFM? It's all about aligning staffing calculations and scheduling with the needs of customers at each stage of their journey with your organization. In this blog post Doug Casterton talks about how to implement customer journey based WFM, the power of journey-based staffing, and more. #wfm #customerjourney

Meet Dean C., Sr. Solutions Architect. When Dean is not building things like guitars and Lego creations, he loves helping customers become more efficient by improving the accuracy of their forecasting and scheduling, ultimately optimizing their company’s results. “The thing I love about my job is finding solutions with a toolset that customers and prospects haven’t been able to fix and having that ‘eureka’ moment!” Meet more of our people: https://ivx.ag/4fL97PQ

As 2024 draws to a close. We would like to take the opportunity to thank our amazing customers, partners and colleagues for their support, hard work and collaboration, it's been an incredible year for us, and we have you to thank for that. We wish you all a holiday season filled with warmth, happiness, and cherished moments with your loved ones. Here’s to a bright and successful 2025!🌟. We have very exciting things coming up in the new year, so make sure to stay tuned. #SeasonsGreetings #HappyHolidays

📞 Ringing in a new partnership! 🎉 We’re delighted to welcome TeleTeam Call-Center und Service GmbH to the injixo world of cloud-based workforce management! As specialists in customer service and contact centers, TeleTeam understands the value of having the right people in the right place at the right time. Together, we’re setting the stage for optimized scheduling, efficient operations, and even better customer experiences. Let’s make every call count! 🚀 #WorkforceManagement #Welcome #NewCustomer

📊 Occupancy, Utilization, and Productivity - do they feel like a balancing act in your contact center? Discover the "Goldilocks zone" for these essential metrics, where they're not too high, not too low, but just right. In this on-demand webinar, three industry experts talk about: ✔ How to measure and improve these metrics ✔ Actionable tips to drive team performance ✔ How AI-powered tools can simplify workforce optimization Watch now 👉 https://ivx.ag/493xmWU Chris Dealy Ray Agar Kerry Turney #WFM #webinar #occupancy #utilization #productivity

Meet Richard Saqladi, Regional Sales Director in the UK. Not only is Richard committed to achieving his personal goal of winning a Triathlon outright, but he’s also dedicated to helping organisations transform how they operate. Richard reshapes companies' dependencies on manual processes by optimising operations through Workforce Management (WFM). Meet more of our people: https://ivx.ag/3Cu25A6 #WFM #WorkforceManagement

Do you manage a distributed WFM team? From 2020 to 2023, the percentage of workers worldwide working remotely most or all of the time surged from 13% to 28%. More importantly, employees have embraced this change, with 91% expressing a preference for a fully remote or remote-first work arrangement. The planning team isn't immune to this trend, and managing a distributed WFM team brings a unique set of challenges. André Cavaco Leitão from weWFM provides some tips to keep your planning team at the top of their game, no matter where they work. Thank you André - it was a pleasure collaborating with you on this blog post. #WFM #remotework