TI People

I'm honored to be profiled alongside great thought leaders in Centrical's awesome 12 days of CX predictions 🎄 🤩 Check out my predictions, and let me know what you think of them! Well done Natalie Roth and team!

Yes, #AI has the potential for 10x impact on business value of #HR! That's a finding of last Tuesday, when we brought together the members of the New HR Transformation Program, including BASF, Bayer, Danfoss, GXO Logistics, Inc., Lidl in Germany, Lonza, Miele, Novartis, R+V Versicherung, REWE Group, Schaeffler, Schwarz Gruppe, Symrise AG, thyssenkrupp, TÜV SÜD, Unilever, UNIQA Insurance Group, Zalando, Zeppelin Group, and ZEISS Group, for an inspiring live meeting at the thyssenkrupp campus in Essen. ✨ What made the event a standout? 🔹 Zalando’s illustration of their AI Lighthouse Projects to make a step-change in the work experience of their people. 🔹 thyssenkrupp’s AI Journey, a role model of creating a collaborative approach on AI across business segments - jointly orchestrated by corporate IT and HR. 🔹 The launch of the AI Use Case Marketplace, a hub for exploring successes and failures to learn from peer companies. 🔹 Showcasing the HR Marketecture Tool — a member-exclusive resource that maps HR tech landscapes to facilitate peer exchange on system setups that enable AI applications and that drive Employee Experience and user adoption. 🔹 Lively exchanges on the future HR Operating Models of the AI age. At the heart of it all were the individual and group discussions of the members that built our joint knowledge and defined the Program's priorities for 2025. 💡 Why should HR leaders pay attention? TI PEOPLE's New HR Transformation Program offers a unique opportunity to learn, share, and drive impact at the intersection of HR, IT, and AI by fostering connections that catalyze transformation. To all participants, thank you for your energy and insights. If you’re a transformation leader eager to take HR to the next level, join us and become part of this thriving network! #HRTransformation #genAI #HROperatingModel #EmployeeExperience #PeopleData

🚀 November Newsletter is Here! This month’s highlights: 1️⃣ Case Study: $5.4M Savings with GenAI Tools Learn how Gamma Financial tackled uneven AI adoption and delivered measurable ROI. 2️⃣ Guest Post by Matt LeVeque How work friction impacts productivity and CX - and what you can do about it. 3️⃣ Work Friction Roundup Spotlight The true cost of wasted effort: $78M annually for a 10,000-person company. #DigitalTransformation #AIAdoption #WorkplaceInnovation #Leadership 📩 Read the Newsletter

What an exciting week ahead for the members of the New HR Transformation Program BASF, Bayer, Danfoss, GXO Logistics, Inc., Lidl in Germany, Lonza, Miele, Novartis, R+V Versicherung, REWE Group, Schaeffler, Schwarz Gruppe, Symrise AG, thyssenkrupp, TÜV SÜD, Unilever, UNIQA Insurance Group, Zalando, Zeppelin Group, ZEISS Group! We will have our bi-annual live meeting in Essen, starting with a Networking Dinner tonight, and the main event tomorrow at the thyssenkrupp campus. Highlights are for sure the peer presentations around Zalando's AI lighthouse projects and the AI Journey of thyssenkrupp. But I am also looking forward to the 'AI in HR' Use Case Marketplace, the exchange on HR Operating Models in the AI age, and of course all the individual interactions with the participants. Save travels, and the TI PEOPLE team can't wait to meet you in Essen! #HRTransformation #genAI #HROperatingModel #EmployeeExperience #PeopleData

NEW HR TRANSFORMATION - More Data, AI, and EX. On December 3rd, we will have the next live meeting of the “New HR Transformation” program. Hosted by thyssenkrupp in Essen, Germany, we will discuss answers to the below 'how-might-we'-questions around the 'next topics' of #HRTransformation: #Data, #AI, and #EX. These questions were co-developed by the members of the program, companies like BASF, Bayer, Danfoss, Lidl in Germany, Lonza, Miele, Novartis, REWE Group, R+V Versicherung, Schaeffler, Schwarz Gruppe, Symrise AG, TÜV SÜD, Unilever, UNIQA Insurance Group, Zalando, ZEISS Group, Zeppelin Group. If you are the HR COO, Head of Digital HR or HR Transformation leader of a large company in Europe – please send me a note and we can discuss how you can participate in the conversation!

What an exciting and promising start to the AI Impact Co-Creation! Today, we held the Scoping Meeting of the co-creation. In lively discussions, we further shaped the scope and approach. With >30 companies being interested, we will for sure gather a great group of participants. If you are responsible to drive an HRLT discussion about the AI impact on HR in a large company in Europe - you can sign in until Nov. 30. Just send me a message! #genAI #hrtransformation #hroperatingmodel

Happening next week! 🎯 We are delighted to have special guest, Martín Alan Kessler (Head of Experience & COO Strategic Planning at Assurant) with us in our upcoming session. Join us as we unfold how Assurant is leading the way with a multi-year experience-focused strategy that prioritizes EX to drive long-term financial success. Register here: https://lnkd.in/gWwbj2uV P.S EXchange members are invited to Part 2 of this session where we take a closer look at experience-centric transformations in CX and EX.

Thank you David Green 🇺🇦 for profiling my article focused on "moving beyond work as a black box" in your compilation of the 20 best articles in October! I'm very grateful!   A perfect summary by David:   "Stephanie identifies that by capturing data on how work unfolds from the worker’s perspective, leaders can better identify and reduce work friction, ensuring productivity gains and enhancing employee satisfaction. The article presents strategies to move beyond surface-level metrics and focus on the intricate moments of work that truly drive business outcomes."   Check it out and let me know what you think!

Yes, November 11 is the start of Carnival Season in some parts of Germany. But this year, together with Volker Jacobs, we at TI PEOPLE are adding a – okay, slightly less known – highlight to that date: In a group of large, European headquartered companies, we will have the first meeting of a co-creation to understand the impact of AI on the HR Operating Models of the companies. The goal is ambitious: Inform the HR Leadership Team… ✅ … about the impact of AI on the company-specific HR roles, activities, and needed capacity… ✅ … based on results validated through co-creation with other companies… ✅ … within 3 months, and at low cost. If you are responsible for this topic in an organization with 10.000+ employees in Europe, you should definitely find out more about this co-creation. Please send me a message to join the meeting!   #genAI #HROperatingModel #HRTransformation #cocreation

Last week, I used the image on the left in an inspiration session with a team of HR Operations, Global Experience/Products Owners and HR IT leaders.   You've seen it before, right?   Everyone is holding a part of the elephant and everyone confidently shouts out what it is.   It's a snake! No, it's a wall! What? It's a rope   But as the image title explains: "Our own experience is rarely the whole truth"   I then skip to the image on the right because this analogy perfectly exemplifies what it feels like when "touching" the experience of work, from all the different vantage points and roles within an organization that have some influence on it.   But in this case, it isn't just 3 people, it's dozens of teams and hundreds or thousands of people trying to direct the holistic experience of work to a better place.   As a result of everyone having different perspectives on what matters, different approaches, different data & metrics/KPIs... It can feel incredibly chaotic.   "What should we prioritize?" "Who should do what?" "How should we collaborate cross-functionally?" "Where should we insert AI into the experience and how is it performing for our people?" "Overall, what impact are we even having?"   These are big questions that we unpacked and gave example answers to in the session, based on what we see working in large organizations.   These big questions don't have to remain open; they can be answered when you commit yourself to creating a holistic experience-centric way of operating. #exmanagement #exgovernance