Keeping the client informed and confident is important when a project faces delays. Here's how to handle it: Explain the reason for the delay and what you’re doing to fix it, being open and clear so the client knows you're on it. Go over the project timeline with the client, adjust any deadlines if needed, and ensure you agree on a realistic plan for the future. Finally, regular updates should be provided, showing progress or offering alternatives to keep things moving. This approach helps maintain trust and keeps the project on track despite setbacks.

When faced with engineering delays, it’s crucial to address client frustrations with empathy and transparency. Acknowledge their concerns, provide clear communication about the project’s status, and share a revised timeline that outlines our next steps. By highlighting the strategies we’re implementing to mitigate delays and committing to regular updates, we can foster trust and collaboration. Ultimately, our dedication to delivering a quality solution will reassure clients that we are focused on their success.

We have all been here.This is a tough spot especially from the client management POV. Here is what I suggest: - Start by hearing out the client and their concerns - This will help understand their internal dynamic and process owners - Deep dive, research and find out exactly what went wrong internally, beforehand - Once the problems are defined - make SOPs to overcome each of these problems. - For any processes where client’s involvement is essential point that out and define a stakeholder who will be responsible for that - Lastly, be open and honest. Own up to any mistakes and showcase the improvement plans with timelines. - After the meeting, set up small milestones to track the progress and win back the trust

Outline Next Steps Present a clear plan for getting back on track. focus on the problems, what you want from the project, and what needs to happen next: "To address the delays, here are the next steps the team will take: - Complete the API integration and testing by [date] - Implement the front-end changes to utilize the new API functionality by [date] - Conduct full system testing and bug fixing by [date]"

At some points, actions speak louder than words. As an account executive, I strive to objectively answer a few key questions: How can I set realistic expectations? How can I work collaboratively with the engineering teams? How can I support and facilitate direct lines of communication between the delivery teams and the client? The roadmap will depend on all these variables, delays may happen. How we manage those delays is ultimately the key to ensuring client satisfaction.

When a client is frustrated by engineering delays, transparent communication is crucial. For instance, if there’s a delay in implementing a blockchain integration, explaining the cause—whether it’s due to technical hurdles or resource constraints—is key to maintaining trust. At Breadcrumbs, our team focuses on outlining the steps being taken to resolve the issue, such as reallocating resources or adjusting timelines. By providing a clear path forward and showing commitment to resolution, you reassure the client and keep the project on track.

Primary is to understand if the expectations was set right from the start. 1. Hear the customer out and document their expectations in a timeline fashion. 2. Share this with the engineering team to have them comment on the steps and dates. 3. Take this back to the customer and walk through it with them, making sure that everyone is up to date with When, How and Why. Information and accountability is everything; Waiting for delivery without insights will feel slower than it actually is.

POV: Sr. Enterprise Sales Rep with EE Degree I'm not going to reassure them of anything I don't have explicit control over. Instead we'll revisit the timeline, the quantifiable impact of delays, and present any options we have to "make it right". Restitution could mean refunds, more discount on future purchases, freebies, or even just executive alignment so the customer truly feels like we understand the severity of the delay.