Como você lida com resistências ou conflitos ao impor padrões de responsabilização?

To navigate resistance when setting accountability standards, start by crystalizing expectations and consequences. This golden rule ensures everyone knows what’s expected and the repercussions of not meeting these standards, fostering a culture of responsibility and open dialogue

Just as a game starts with the referee calling the players together & explaining the ground rules along with penalties, the Team Leader must get his members on the same platform with respect to the aim & clarify that fairness in rules will be of paramount importance. This way all members would be knowing what is expected from them as well as consequences of non-compliance. In order to ensure clarity of purpose, all legal & regulatory requirements as well as ways & means to stay on track must be brain stormed. It must be clarified right at the outset that mid-course correction for enforcing accountability must be taken in a positive manner & also that they would have channels for communication open in order to express any divergent ideas.

The key to enforcing accountability standards is to make sure everyone understands that a high accountability culture is a positive thing, not a negative thing. The worst thing a leader can ever have for someone is low expectations. Imagine a leader that doesn’t hold someone accountable and says “I don’t expect much from you, so I have low expectations for you”. Accountability is about finding out what each employees goals and vision is and finding a way to help coach them towards attaining their goals as part of the company’s vision.

This is a tough one for any leader. Resistance to the enforcement of accountability standards is simply a part of a leaders job. It's tricky at times, and can feel very uncomfortable at first. In order to set yourself up for success, you HAVE TO clarify expectations and consequences from the very beginning, before anything needs to be corrected. Once these are documented and established, there should be very little wiggle room around consequences and expectations. You could even get your team involved in coming up with these. Have them give input to their expectations of themselves and of you and align consequences appropriately, but write them down and do it early!

Must have Transparency and Communication Set Clear expectations & standards through goals, metrics and benchmarks Regular feedback and updates both positive & constructive Foster a Culture of Support and Ownership through Empowering individuals & teams and learn to delegate Focus on solutions and collaboration Address Resistance and Conflict Constructively Listen actively & empathize to understand concerns Mutual respect & open communication Be Consistent and Fair in Applying Standards Hold everyone accountable Document expectations & consequences Lead by Example Accountable for own actions & decisions Be open to feedback & willing to learn

Performance expectations and consequences should not be a one-time conversation at the start of a job. They should be regular and continual conversations with your employees. In your 1:1s, highlight areas where they are performing well and identify areas where they employee has some room for improvement. Specify how this behavior or attitude is important and how sub performance will be handled, and also how exceptional performance will be recognized and rewarded. Make sure the employee repeats back what you are asking of them. Sometimes, there is room for misinterpretation or miscommunication. There should be crystal clear clarity on how the employee is expected to behave and perform.

I can't tell you the number of leaders I have worked with who say something like, "They are a Director/VP, etc." They should know what I want." Sigh. So, I usually ask them how long they want to keep frustrating themselves and their teams due to lack of clarity about expectations. It is fairly easy for them to get better at setting expectations for tasks. They don't usually think about expectations for behaviors. If you want someone to take more initiative, tell them that and give examples of what that would look like. It is amazing how doing that reduces everyone's level of frustration!

Foster open dialogue with your team to ensure clarity. Encourage questions and discussions to address any ambiguities and reinforce the importance of accountability.

There can be conflict when enforcing accountability standards in reverse of what people usually think about from the top-down perspective. I frequently encounter resistance from the top of the food chain when the program is under accountability standards from an outside entity. Leadership often does not understand a program's "nuts and bolts" nor the consequences of failing to comply with that outside entity. In these cases, it takes some in-depth explaining of the nuances of the program and policies and procedures within that program that may not gel with the overall picture that leadership may have in mind. Explaining the position and posture and pointing out the consequences with facts and examples can help bridge that gap.

How do I deal with resistance or conflict when enforcing accountability standards? First is understand the nature of the resistance - using the 5 whys technique. I begin by looking at me as the leader - have I not explained something clearly? Will this action harm someone's career? Are the not trained or experienced enough to complete the task? I look at all these things BEFORE I start judging anyone else. Too many managers are quick to look out and blame others. The better servant leaders look at themselves and their actions (or lack of actions) first. If the wrong person is in the wrong role and being deliberately difficult - that's different. Practice radical candour and if you cant change the person, then change the person.

The feedback & support must be part of the process. That way there are no 'vacums' & the team gets timely support. Few points which I practice (& get results with!) are: 1. Timing: Choose the time for feedback. A good leader would ask his/her team members about the timing, when & how would they want feedback to be given? 2. Group vs Single: Important to balance out how the feedback is to be given. Few may like a 'silent' feedback over others who are ok with a team feedback. Know individual traits. 3. Be Specific: Details along with the advise must be specific & to the point so that there is no loss of time/ambiguity. 4. Cyclic Process: Few may require repetition/ gentle nudge. Keep the wheel moving with inputs from both sides.

When providing feedback, it’s important to be timely and even proactive. Providing feedback at the first encounter of a performance problem provides the employee the opportunity to improve and correct, as well as focus on one behavior at a time. Providing early feedback is not just beneficial for the specific employee but also for the entire team, as it can prevent lower levels of performance from becoming the new standard.

Recognize that each team member may require different types of feedback and support. Personalize your approach based on their strengths, weaknesses, and communication preferences to maximize effectiveness.

Once the expectations are set and communicated clearly, the next important step is to stay consistent in processing with your team the status and outcomes received. At times, leaders set systems in place for monitoring but then fail to practice or even worse ignore the information coming up! Receive, process the information and provide honest, transparent and consistent feedback across the team fairly. Praise, recognize and reward when they meet or exceed expectations in a timely manner, and more important, when expectations are not met partially or fully, provide timely feedback that is clear, relatable and actionable. Desist from blaming the person, focus on what you can improve in the environment to make them more successful!

Please give more positive feedback when people are doing what you want/expect. It will reinforce their behavior. You are probably great at giving feedback about how to improve. What about feedback about how to sustain their good performance?

From my perspective, managing resistance hinges on offering consistent feedback and support. I believe in acknowledging achievements while constructively addressing challenges, fostering an environment of trust and collaboration. From my experience, this approach not only enforces standards but also motivates and nurtures growth within a team.

A great way for dealing with resistant team members is to ask consistent question. What more support and what more challenge do you need from me? I find that plotting each team member on the S/C Matrix helps me give what it will take to calibrate them to a healthy / thriving Liberating Culture. Knowing the KIND of support and how they BEST respond to challenge. When I work with leaders who want their teams to grow & develop, the question is often "whats the ROI". Personality intelligence + Emotional intelligence + Skills intelligence makes up our CORE.....in the joining in the middle is where we focus. What is the issue exactly - which one of those 3 are out of kilter!

Providing feedback and support is a critical aspect of addressing resistance or conflict in the context of enforcing accountability standards. As a senior leader, your ability to deliver constructive feedback and offer the necessary support to your team members can significantly influence their acceptance and adherence to these standards. Effective feedback not only addresses areas of concern but also promotes professional growth and development, which is essential for fostering a culture of continuous improvement and accountability; you contribute to a culture that values growth, development and mutual support. This approach enhances individual and team performance, aligning it more closely with the org's standards and expectations.

Accountability isn't about cracking the whip; it's about guiding people to improve. I’ve found that regular feedback, especially when paired with support, makes all the difference. People resist less when they know you’re there to help them succeed, not just punish mistakes. Tip: Schedule regular check-ins. Use these moments to offer constructive feedback and provide resources for improvement. It keeps communication open and shows your commitment to their growth, not just discipline.

The first step a leader may take is immediate feedback from the particular member(s) to know the pain point. In case there are more than one members who display a similar reaction, the leader must ask them to speak individually. By giving his undivided attention, the leader also reassures the members that they have a 'voice'. Once the root cause is identified, it must be examined dispassionately by both sides to check whether "it passes muster". The aim would be to weigh divergent thoughts/ actions with the scale of "rationality". Once the members see the logic behind the accountability standard, they will come around. At all times, the leader must endeavor to display a pleasant countenance which is a natural stress buster for the team.

In any team, difference of opinion and conflicts are bound to happen. They may even crop up due to the systems in place creating frictions between roles and individuals. Staying fair in the face of conflict within a team can be hard but critical for a leader to be respected. As a leader, it is expected that the effectiveness of the systems in place would be constantly watched and any unreasonable resistance to follow will be dealt with fairly. However, with time, the systems may throw up issues contributing to ineffectivess of team. As a leader, one's ability to be objective about it and be flexible to make adjustments is a great strength.

Use mediation techniques or third-party facilitators when necessary to address conflicts impartially and facilitate constructive resolution.

Conflict is inevitable when enforcing accountability, but ignoring it only makes things worse. I’ve seen conflicts derail entire teams if left unchecked. You need to confront issues head-on before they escalate. Don’t wait for conflicts to sort themselves out—they rarely do. Tip: Address conflicts immediately. Have private discussions with those involved, focus on finding a solution, and make it clear that unresolved issues won’t be tolerated. Fast resolution prevents the conflict from spreading and harming team morale.

Effective resolution of conflicts is not just a matter of discipline or authority – it’s a strategic element crucial to a culture of accountability and integrity. Your approach to conflict resolution – combining empathy with decisive action - sets the tone for the entire organization. For executives, each conflict presents an opportunity to understand diverse perspectives within your team/organization. They enable you to grasp the underlying concerns and motivations of all parties involved. This is crucial since surface-level solutions often fail to resolve conflicts sustainably. By digging deeper to identify the root causes of the disagreement, you’ll find sustainable solutions that reinforce the sense of ownership and accountability.

I find that inconsistency is a killer! When conflict arises - that can not be the only time you've been present. Leaders must implement regular check-ins and performance reviews. These sessions provide opportunities to revisit goals, discuss progress, and address any challenges or obstacles that you observe and peer reviews. Additionally, leaders will foster a culture of accountability by encouraging open communication and transparency. Team members should feel comfortable sharing concerns, asking questions, and providing feedback. By incorporating these practices, addressing issues often, being firm and informed will lesson the push back and you ultimately gain influence.

Don't allow conflicts to fester; addressing them quickly can prevent escalation and minimize negative impact on the team. Encourage all parties to express their viewpoints; get to the root causes of the conflict. Identifying these core issues is crucial for resolving the conflict effectively. Focus on interests, not positions; encourage a focus on underlying interests/needs rather than entrenched positions. This approach can reveal common ground and facilitate mutually acceptable solutions. Encourage all parties to contribute to finding a resolution, fostering a collaborative problem-solving approach rather than a confrontational stance. Ensure that all communication is clear, avoiding misunderstandings that can escalate conflicts.

Don't allow conflicts to fester. Addressing them promptly will prevent escalation/negative impact on the team. Get to the root causes of the conflict, even if people are getting uncomfortable. Identifying underlying issues/misunderstandings is crucial for resolving the conflict effectively. Focus on underlying interests/needs, not entrenched positions since it can reveal common ground and help mutually acceptable solutions. Expect everyone to contribute to finding a resolution, fostering a collaborative problem-solving approach. Be respectful and positive but clear and firm; you're there to resolve any conflicts/issues, not to win a popularity contest. . Document and follow up, showing your commitment accountability standards.

Conflicts and issues are inevitable in any workplace, but how you handle them can either escalate or de-escalate the situation. In my experience, addressing conflicts promptly and directly is crucial. When conflicts arise regarding accountability standards, encourage open communication and active listening. Seek to understand the root cause of the conflict and work collaboratively to find a mutually agreeable solution. Tip: When resolving conflicts, maintain a calm and objective demeanor. Avoid taking sides or assigning blame. Instead, focus on finding a solution that aligns with the organization's values and goals.

We humans learn from leaders right from our childhood; starting from the family (mother/father), the school (Teacher/Prefects) & from our bosses in the professional life. Therefore, the Team leader must understand that the organic behaviour of her team is a function of her own actions & performance. Few areas for the leader where any breach is non-negotiable are impartiality, accountability & honesty. Once the team members understand that their leader will never harm their interests & treat everyone with equality, they will mimic her behaviour as well. Values like integrity, accountability & ethics are intangibles; but when they are harnessed by the leader, they blow a strong wind into the sails of the ship giving tangible results.

Modeling accountability and integrity is crucial in leadership. Personally, I've found that leading by example is incredibly effective. Demonstrating personal accountability for my actions and decisions helps set a clear standard for the team. It involves openly acknowledging my own mistakes, actively seeking feedback, and continuously striving to better my performance. This approach not only establishes a culture of trust and respect but also motivates the team to uphold similar standards. Being transparent, honest, and aligned with the organization's values and ethics reinforces a sense of shared responsibility and ethical conduct within the team.

Your influence increases from transactional to relational when you can unlock character, chemistry, competency and credibility. You must unlock ALL 4 and preferably in that order. Once that happens, a leader must lead by examples and drop their wall of self-preservation. That's create and can be torn down by answering three question : what am I trying to hide, trying to prove (and to whom) and what do I fear. When we can address & admit that at the perfect time....we jump over the wall to relational we go from influence to influential. I like to say significant!

Modeling accountability and integrity is a powerful method for senior leaders to reinforce accountability standards within their organization. When you, as a leader, exemplify these values in your actions and decision-making, you set a standard for others to follow, creating a culture where accountability is respected and valued. This approach not only addresses resistance or conflict but also promotes a positive and principled organizational climate. By embodying accountability and integrity in your leadership, you're fostering an environment where such values are not just expected but are visibly lived out by leadership. This modeling significantly contributes to the cultivation of a robust accountability culture within the organization.

Modeling accountability and integrity is a powerful method for senior leaders to reinforce accountability standards within their organization. When you exemplify these values in your actions and decision-making, you're not only addressing resistance or conflict but also promoting a positive and principled organizational climate. Demonstrate transparency, admit mistakes, follow through on commitments, make fair decisions, show integrity, communicate expectations clearly, offer necessary support/ and resources, recognize and rewards, seek feedback on your leadership and get support for yourself. Working with senior leaders, these are all key aspects of successfully modeling accountability and integrity that I've seen.

I've seen firsthand how a leader's actions can either inspire or undermine accountability efforts. To foster a culture of accountability, model the behavior you expect from others. Take responsibility for your own mistakes, admit when you're wrong, and demonstrate a commitment to upholding the organization's values. Tip: When you make a mistake, acknowledge it publicly and share what you've learned from the experience. This vulnerability can be a powerful tool for building trust and inspiring others to follow your lead.

Every project or task should not be viewed in isolation since it also is a step in creating junior leaders who can steer the ship in the absence of the captain. Empowering the members helps to install confidence in the team & gives opportunities to them for analytical thinking. Empowering must to be planned by the project leader in advance since ad-hoc delegation may not give the members enough time to effectively ready themselves for the role. Communication channels need to be two way so that the team member does not have to look over his shoulder when the need arises, the leader would have already anticipated the choke point & would be available for problem solving.

One way to avoid conflicts and issues that arise when enforcing accountability is to invite your team members in the creation of your performance standards. Hold focus groups with your team and discuss 1. What they view as important aspects of their work; 2. What are important metrics for them to measure; 3. What standards would they like to see enforced company-wide. By co-creating your standards, you’ll find greater buy-in and less conflict when performance issues arise.

Empowering others helps in building the trust and once the trust is built . its easy to delegate and believe that people are skilled and have the potential to perform and be their best versions. ks Empowering can take some time as leaders have to invest energy and time to see that people are developed and then make sure that the right task is delegated to the right person. This can free up the time of the leader to focus on more important tasks

Empowering and delegating to your team is indeed a vital step in enforcing accountability standards. In my experience, it's about striking the right balance between giving team members autonomy and maintaining oversight. This approach involves trusting their abilities, which fosters confidence and encourages initiative. Providing them with the right mix of challenges and opportunities for growth, along with appropriate recognition, can significantly enhance engagement and productivity. Essentially, when team members feel trusted and valued, they are more likely to take ownership of their roles and responsibilities, driving a culture of accountability within the organization.

Give your team the power to take charge, just like a chef trusts helpers in the kitchen. Delegate tasks, saying, "You handle this part." When everyone plays a role, conflicts tend to cool off. It's like running a kitchen where everyone cooks - everyone owns up, and success is a joint effort - of course they do not own the same dish 😁

Want to know what to delegate? Want to delegate but are concerned about overwhelming the team members? Here is my magic question to ask of your direct reports: "What tasks do you see me doing that you think you could be doing instead?" They will offer to do reports, attend meetings, organize data, etc. which will help you and will allow them to develop new skills. Win-win for everyone.

Identify delegation opportunities, ensuring delegated tasks and responsibilities align with team members skills, growth goals and the needs of the org. When delegating, clearly communicate the expectations, desired outcomes and the scope of autonomy. Ensure team members understand their responsibilities and the standards to which they are being held. Foster an environment where team members feel comfortable making decisions within their scope of responsibility; it's integral to building a sense of accountability. Offer feedback/recognition; it reinforces the value of accountability and of taking ownership. While it's important to give team members autonomy, it's equally important to monitor progress and provide guidance if challenges arise.

Accountability Standard should be seen as a level playing ground which will give enough space to everyone for manoeuvring. It is especially important developing the character of the team as well as the members. Towards this end, the leader may like to involve the team in discussions on best practices, experiences & new skills/tools which can benefit everyone. The team leader should also specify roles within the team so that no one steps on someone else's tail. A good working culture coupled with two way communication will automatically create an environment where members will keep improving themselves thereby raising their personal standards & skill sets up by several notches.

Cultivating a learning culture within your organization is a strategic way to enhancing accountability and addressing resistance or conflict. As a senior leader, fostering an environment that values continuous learning encourages team members to take responsibility for their growth, which naturally extends to their sense of accountability in their roles. This supports individual and organizational growth while it also creates a framework where accountability is understood as a dynamic, ongoing process. By cultivating a learning culture, you establish a foundation where accountability is naturally integrated into the ethos of the organization, fostering a forward-looking organizational culture.

The most successful organizations are those that embrace a culture of continuous learning and improvement. When accountability is viewed as a tool for growth, it becomes less about punishment and more about progress. Encourage a learning culture where mistakes are seen as opportunities for development, and where individuals are encouraged to experiment and innovate. Tip: Provide regular training and development opportunities for employees at all levels. Foster a culture where feedback is valued, and where individuals are recognized and rewarded for their efforts to improve.

When dealing with resistance or conflict while enforcing accountability standards on my team, I would employ the following methods: A)Open Communication: -Encourage team members to express their concerns or objections openly. -Listen actively to understand their perspective and reasons for resistance. B)Clarify Expectations: -Clearly articulate the accountability standards and the reasons behind them. -Ensure that team members understand the importance of accountability for team success. C)Provide Support: -Offer assistance to help team members meet the accountability standards. -Provide training or guidance if necessary for skills gaps. D)Set Consequences:Clearly communicate the consequences of not meeting accountability standards.

To handle resistance in enforcing accountability, start with clear expectations. Transparency about consequences ensures everyone understands the stakes. Facilitate open dialogue to address concerns—effective resolution often requires understanding all viewpoints. Embody the standards you set; your own integrity and accountability inspire others. And remember, empowerment is critical; delegate authority to build a culture where everyone feels responsible for the collective success.

We are talking of two different things here firstly resistance to accountability and conflict to accountability. Resistance in my understanding is primarily when a person is not convinced that the steps taken for accountability are going to make his everyday life easy or make it complex. So here the steps taken to enforce accountability should not create additional work for the individual while it should serve the purpose for accountability. On the other hand the conflict is primarily from malicious actors who are not keen on accountability. This needs to be explained clearly that there is no way out but to accept the legal instructions on the issue. This way both resistance and conflict needs to be addressed. Best wishes

Resistance can come from misalignment between your team members personal goals and the work that needs to be done. If all else fails, look into the human factor. Understand your team member's goals and dreams and see if you can help them connect the dots on how being accountable and doing the work can have a positive impact on their dreams. One of my team members loved video production, but refused to deal with content distribution. I learned they were focused on the creative aspect, because their dream was to become a creative director. So I explained how having business results to demonstrate the value of their creative work could set them apart from other creative directors, they were happy to take responsibility and do the work.

The key to impactful accountability conversations is to create the link between workplace performance standards and employee personal growth. How we show up at work is typically also how we show up in other areas of our life. Guiding the employee to find patterns on how their problematic behavior might be affecting them in their personal life and relationships will provide additional motivation for positive behavioral change.

I really like it when a leader stresses ownership rather than accountability. "Holding someone accountable" makes it sound like the person isn't able to hold themselves accountable. Using ownership instead, puts the responsibility on the individual and can result in more of a sense of pride and accomplishment.

Dealing with resistance or conflict when enforcing accountability standards is like a gardener tending to a diverse garden. Each plant, like each team member, has unique needs and reactions to change. The gardener, akin to a leader, must understand these differences and address them with care and precision. Just as a gardener uses different techniques to nurture various plants, a leader must use tailored communication, empathy, and firmness to guide each team member towards the common goal of growth and health. This approach fosters an environment where standards are respected and met, not through force, but through understanding and cooperation, much like a well-tended garden flourishing in harmony.

Basis of any enforcebility is transparency. It could be as simple as Putting up a status board, tasks assigned , who is responsible, and accountable and the timeliness. A mix of RASI and Gantt chart... Performance is for every one to see. I know of an aquintance who had a similar board at her house. That ensured every one in the house is aware of their tasks and weather it is done or not is for every one to see..... Such visibility of individual performance acts as a super motivator. No one wants to be seen as responsible for the delay or failure...

Accountability is about more than just rules – it's like creating a friendly kitchen. Listen to feedback, hear concerns, and adjust if needed. A bit of humor helps too; it's like adding a pinch of salt – keeps things light while staying professional. A happy kitchen is a busy and healthy kitchen! As a leader, keep your cool, be the captain cool 😎

Ensure that the standards of accountability you set and enforce are in alignment with the organization's core values and mission. This alignment reinforces the importance of accountability as a fundamental component of your organizational culture. Integrate accountability standards into performance evaluations and development plans. This integration ensures that accountability is consistently recognized and rewarded, embedding it into the fabric of organizational performance management. Help team members understand how their roles and responsibilities fit within the broader organizational goals. When individuals see the significance of their contributions, they are more likely to embrace accountability.