Feedback, esa es la clave. Siempre podemos tener problemas, pero mantener a nuestros clientes informados, indicar que estamos haciendo para solucionar y mantener el contacto es la clave. En logística, las sorpresas, son malas noticias!!!

When supply chain disruptions occur, maintaining customer satisfaction is essential. Start with transparent communication; keep customers informed about delays. Implement proactive planning by identifying alternative suppliers and logistics options. Offer flexible solutions, such as substitutes or adjusted delivery times, to meet customer needs. Leverage technology for real-time tracking and inventory management. Prioritize key accounts and gather feedback to understand concerns. Finally, evaluate your response post-disruption to refine processes. These strategies can help uphold customer trust and loyalty during challenging times

To maintain high customer satisfaction during supply disruptions, I’d focus on proactive strategies. This includes transparent, real-time updates for customers, prioritizing essential products with buffer stocks, and activating alternate suppliers and logistics options. Predictive analytics would help foresee issues, while cross-functional response teams could address them promptly. By managing expectations, smoothing demand, and optimizing resource allocation, we ensure continuity and resilience, keeping customer satisfaction high amid disruptions. Once we have solved the disruptions, I lead an initiative of lessons learned with the entire team to mitigate constraints through preventive actions and evaluating frequently these ones.

Based on my experience, here are 4 ways you can keep customers happy even when things don’t go as planned: • Be Transparent: Keep customers updated about any delays or issues. Clear communication helps manage expectations and builds trust. • Offer Alternatives: Give customers different options, like similar products or flexible delivery choices, to make up for any inconvenience. • Use Technology: Rely on tools and data to manage stock better and find quicker ways to deliver orders despite disruptions. • Strengthen Support: Make sure customer service is easy to reach and quick to resolve any problems, showing customers they’re your priority.

E preciso aplicar alguns atributos afim de garantir a continuidade do processo sem transtornos, tais como: Comunicação direta e clara, flexibilidade, pró-atividade, transparência e gerar fortalecimento de vínculo l.

Para manter um alto os nível de satisfação do cliente em meio a interrupções na cadeia de suprimentos, é fundamental adotar uma comunicação transparente, informando os clientes sobre possíveis atrasos e alternativas. Além disso, priorizar produtos mais demandados e otimizar estoques pode ajudar a minimizar faltas. Implementar soluções logísticas flexíveis, como parcerias com novos fornecedores ou sistemas de entrega rápida, também é crucial. Por fim, manter um canal ativo para feedback dos clientes permite ajustar estratégias rapidamente e atender às expectativas, reforçando a confiança na marca.

To maintain high customer satisfaction during supply chain disruptions, clear communication and proactive planning are essential. Keeping customers informed about potential delays and setting realistic expectations helps build trust. In the meantime, consider alternate suppliers, adjust delivery methods, or prioritize essential products to mitigate delays. Providing flexible options, like adjusted timelines or compensation, demonstrates commitment to customer needs. By actively addressing the situation and staying engaged with customers, you can uphold their confidence and satisfaction, even in challenging circumstances.

There are few ways that can be considered. Firstly, clear and proactive communication in which to inform customers of delays early, provide realistic timelines, and offer regular updates on the situation. Then, please offer alternative products, flexible payment terms, or discounts as compensation to help maintain customers trust. Strengthening customer service by providing personalized support and showing empathy can also alleviate frustration. Additionally, collaborating with reliable partners, diversifying suppliers, and optimizing logistics can minimize disruptions, ensuring that the customer experience remains as smooth as possible despite challenges.

In the aerospace and defence industries the supply chain is a disaster. It is far too small to expand and it is completely outside of the control of the companies that need support. We stopped doing anything our selves without realising the dangers. An aircraft needs 50,000 parts. If 1 is missing then it does not fly. We need to take ownership of the problem by restoring in house manufacturing capability so that we can priotise.