I would reply to the reviews. I would express my desire to change their minds about the company and seek to understand why they gave the negative review. I would give them my direct contact information and urge them to contact me for a resolution. I would then promote to satisfied customers to give us a good review to try and combat the negative rating.

I will take up negative feedback seriously. Resolve all issues ensure personalized service to all the Guests .make their stay memorable some add on to amminites. Quick n efficient service

Very important to review the claim made by the guest and if legitimate get it rectified and respond thanking them for bringing it to our attention and it has been rectified. Then do everything possible to ensure the next guest leaves a positive review

Negative online reviews, when handled strategically, can actually drive higher occupancy rates. By responding promptly and professionally, you show potential tenants that you’re engaged and value feedback. Don’t just defend your property—use criticism as a blueprint for improvement. Addressing valid concerns (like maintenance issues or communication gaps) not only enhances the resident experience but also signals a commitment to continuous improvement. Publicly sharing updates or changes based on reviews can reinforce your transparency and proactive management, ultimately attracting tenants who appreciate honesty and reliability.

Turn Problems into Fixes: Use the feedback to make real improvements. Share updates online, like “We have added better lighting based on your feedback.. Show You Listen: Highlight reviews where issues were resolved. For example, “Thank you for pointing this out; we have made changes to ensure a better experience for everyone. Invite Reviewers Back: Offer a discount or special deal to unhappy guests, encouraging them to give you another shot. Their updated review can turn things around.

I would make sure to fully advertise that premises are under new management/ownership,Spruce/repair/beautify premises as needed so it looks presentable and address any online reviews by advise that there is a new sheriff in town so to speak and you compromise to make things better.

Thank you for reviewing property number 0000 I 971 in Phoenix, Arizona. I have notified the departments involved with your areas of concern, and I will get back to you with property update within 24 hours. Is this a property you have interest in renting? Can I have one of our leasing team members contact you? Thank you for reporting your finds. We at RMR Properties value your feedback, and we strive to have a diverse selection of property rentals to fit our customers needs.

The first thing is to find out why you are getting negative reviews. Internal feedback such as surveys will find that answer. Use a quality survey so that you have data to be able to dial in on the specific issues in your property. Then make a plan to resolve those issues, COMMUNICATE the steps your team is taking to resolve them with all residents, and respond to any survey respondents that have requsted to be reached out to. Once progress is made to improve the resident experience, use a reputation partner to generate new reviews. Asking after surveys is a great option, or asking after positive experiences (resident event, completed work order, new resident move-in). Always respond to ALL reviews quickly and professionally.

Showcase Positive Changes Highlight improvements: Use before-and-after visuals, testimonials from satisfied tenants, or detailed updates on changes made Build Trust through Transparency Publicly share initiatives: Highlight your commitment to addressing feedback on social media and your website. Example: "Based on resident feedback, we’ve added more parking spaces and improved security measures." Offer Incentives for New Tenants Promotions: Use the opportunity to attract new tenants with discounts, referral programs, or special offers tied to recent improvements Encourage positive reviews: Ask happy residents to share their experiences online. Stay active: Engage with all reviews, showing that you’re attentive and care about feedback