Proto

We recently partnered with PT. TÜV NORD Indonesia, signing an MoU at the Team Canada Trade Mission to Indonesia (TCTM) Event. With this partnership, we will work with PT. TÜV NORD Indonesia to boost business opportunities in the Indonesian market, and continue on our commitment to enhancing CX in under-served languages. We are grateful that the Minister of Export Promotion, International Trade & Economic Development, Mary Ng, witnessed the event. Representing Proto was our SEA Region Manager, Jeni D., accompanied by Managing Director of PT. TÜV NORD Indonesia, Herdiansyah . Stay tuned for more information on this partnership. #TUVNord #TUVNordIndonesia #AICX

🚀 We've got some exciting news! 🚀 Our CEO, Curtis Matlock, has taken on a pivotal role as the founding chairman of the newly formed SupTech Industry Group (SIG). This initiative brings together leading suptech companies to tackle critical challenges in financial inclusion and consumer protection. With the support of the Cambridge SupTech Lab as the group's secretariat, SIG aims to scale technology from pilot stages to global solutions. Key goals include overcoming procurement barriers, fostering collaboration among vendors, and driving sustainable deployments to meet the growing demand for suptech. Curtis Matlock shared, "The SupTech Industry Group is overdue. As our industry evolves, it's essential to have a unified voice advocating for sustainability and efficiency." 🌐 Read the full announcement and learn how SIG is paving the way for innovative and impactful solutions! Link is in the comments. #SupTech #Innovation #FinancialInclusion #CurtisMatlock #Proto #CambridgeSupTechLab #SIG

🌟 Product Updates Alert! 🌟 We've made a few key product enhancements that are designed to elevate your AICX experience! In addition to a more intuitive UI, our recent sprint introduced several amazing features: - 🌐 Six new channels and integrations - 🎡 Enhanced carousel experience for user-friendly bot actions - 📊 Export conversations based on key attributes - 📥 Improved custom inbox views for tailored management - 🚫 Updated banning system for better control across channels - 🔍 Enhanced search with custom field functionality - 🔖 Custom naming for intents and actions for better navigation - 📈 Updated dashboard with advanced analytics and performance comparison Head over to our website to witness these updates in action. Link is in the comments below. #AI #TechUpdates #CustomerExperience #ProductUpdates #Chatbots #UserExperience

🔐 **Safeguarding Data Privacy and Security at Proto** 🔐 At Proto, data privacy and security are foundational to our operations, products, and people. We are committed to maintaining the highest standards to protect our clients' sensitive information globally. Here's how we achieve this: Certification Maintenance: We uphold our security certifications through rigorous protocols set by third-party compliance and auditing firms. This ensures we consistently meet, and often exceed, the necessary standards. Employee Security: Each team member at Proto, along with their equipment, must comply with stringent security and data protection requirements. This is achieved through collaboration with our global security partners. Regular External Review: Through regular external reviews such as SOC2-required assessments, penetration testing, vulnerability scanning, and security audits, we ensure our systems remain robust and compliant. Ongoing Training: Our employees undergo continuous security training, aligned with or surpassing global privacy standards, ensuring our practices remain at the forefront of the industry. Safeguarding data privacy and security is more than a commitment for us; it's a continuous endeavour embedded in our culture and operations, and a key pillar as we continue to serve clients in the sectors of finance, healthcare, and government. #DataPrivacy #Security #Compliance #GlobalStandards #ProtoSecurity #government #finance #healthcare

Elevate Customer Experience in Finance with AI Tools! CX leaders in the financial sector can tackle the evolving demands of modern customers using the power of AI. Beyond just chatbots, AI offers a suite of tools designed to transform customer interactions, streamlining processes, and enhancing satisfaction. Imagine a world where AI-driven chatbots seamlessly handle common inquiries around the clock, significantly improving First Response Times and Customer Satisfaction Scores. But it doesn't stop there. AI-powered agent assistance tools equip your team with real-time insights and data, enabling more informed and personalised interactions with your customers. And with advanced ticket management, AI ensures swift sorting and prioritisation of issues, reducing resolution times and enhancing operational efficiency. Concern about integration of AI tools into existing infrastructure, data privacy, and organisational silos may give you pause. But with strategic implementation, these can actually be catalysts for innovative change. Explore how leading financial institutions such as the USSC and the Central Bank of the Philippines have harnessed AICX tools to revolutionise their customer experience and achieve remarkable results in customer engagement and retention. And discover the strategies that can inform your approach to leveraging AI for outstanding customer experiences. 🌟🔍 Read the full article at https://hubs.ly/Q02XgSTh0 #AI #CustomerExperience #Finance #CXTools #Innovation #TransformativeCX

🌟 Client success highlight! 🌟 ChargEV automated 64% of customer inquiries across its vehicle charging network within two months of deploying Proto’s AICX solution, resolving queries about accounts, payments, charging station use. Since deployment, the chatbot has also achieved: 📈 44% reduction in agent intervention ✨ 28K interactions handled 👥 24/7 customer assistance in English and Malay Proto’s solution integrates with ChargEV’s internal tools to give customers instant updates on charger status, pricing changes, and new promotions. It also lets them find the nearest charging station over WhatsApp for a better customer experience on the road. Want to learn more about Proto’s solutions for transportation? Visit https://hubs.ly/Q02T6Bw20 #MultilingualAI #GovTech #ProtoAI

🧛♂️ This Halloween, we focus on persona switching with the Proto chatbot for Bram Stoker’s Dracula! Thanks to the Proto AICX auto-training and prompting features, you can speak with six unique individuals within the same bot: - Jonathan Harker: A resolute solicitor ensnared by Dracula. - Mina Murray: Intelligent and empathetic, Mina is crucial to defeating Dracula. - Lucy Westenra: Mina’s innocent friend, under Dracula’s influence. - Dr. John Seward: A rational doctor entangled in the search for Dracula. - Abraham Van Helsing: A knowledgeable vampire hunter and Dracula’s key adversary. - Count Dracula: A cunning vampire lord with a thirst for domination. 🦇 Also, feel free to switch from English to Romanian. Visit Transylvania and England in the 1890s at https://hubs.ly/Q02WpsZ90

🌟 Transforming Healthcare with AI: A Success Story from Medical City South Luzon 🌟 How did The Medical City South Luzon revolutionise patient care in the competitive expat healthcare market of the Philippines? By merging a patient-centred approach with cutting-edge AI technology. 📍 Located in Santa Rosa, Laguna, and serving a diverse, multicultural community of patients, this 100-bed hospital faced a unique challenge: bridging language barriers to provide top-tier healthcare. With the integration of AI-powered solutions, they’ve set a new standard in patient experience. Key Achievements: - Seamless Appointments - Culturally Sensitive Care - Innovative Integrations This application of Proto’s AICX platform by The Medical City South Luzon demonstrates the importance of embracing technology to address unique healthcare challenges, fostering a model that other institutions can replicate. 🔗 Dive into the full story at https://hubs.ly/Q02VV3x60 #HealthcareInnovation #AI #PatientExperience #MultilingualSupport #MedicalCitySouthLuzon #CustomerExperience #CulturalSensitivity #HealthcareExcellence

🌟 Client success highlight! 🌟 The Philippine SEC launched Proto's AICX Platform to achieve their digitisation goals and make information more accessible to citizens 🇵🇭 Since deployment, the chatbot has also achieved: 📈 86% YoY growth in interactions per month ✨ 80%YoY growth in chats per year 👥 28K engaged customers Proto’s solution helped the SEC comply with the Philippine government’s No Wrong Door policy, connecting 10 departments to ensure timely responses to citizen queries. Want to improve citizen engagement for your government department? See how Proto can help: https://hubs.ly/Q02T6p960 #MultilingualAI #GovTech #ProtoAI

Unlock the True ROI of Customer Service Automation! CX leaders know that investing in customer service isn't just a necessity—it's a strategic advantage. Every interaction your service team has with customers impacts trust, satisfaction, and ultimately, your bottom line. So, how do you identify the right automation tool for your customer support and evaluate its ROI to know if it’s the right one for you? Our latest blog post dives deep into: > How AI-driven tools can enhance response times and quality of customer interactions. > The key role customer service plays in boosting reputation and driving revenue. > Key metrics to consider, from CSAT scores to Customer Lifetime Value. > The overlooked benefits of AI in CX. ✨ Discover how aligning your customer experience strategy with the right AI tools can significantly increase customer satisfaction, reduce churn, and drive new revenue. Read more at https://hubs.ly/Q02VV7d-0 #CustomerExperience #AI #CustomerService #Automation #CXInnovation