Marval North America

May your systems stay online, your ticket queues stay light, and your resolutions flow as smoothly as a well-optimized process. From all of us at Marval North America, we wish you a safe, happy, and incident-free holiday season! 🎄

At Marval North America, we believe in being more than a technology solution provider — we’re part of the communities we serve. Every year, our team donates to a local organization in need. This year we donated to our local food bank to help people in need. The holidays are about connection, care, and generosity. We’re proud to play a small part in spreading the #holidayspirit and making a difference for our community.

We’re proudly celebrating 4 years as a trusted partner with OECM! 🎉 Why does this matter? Our partnership empowers OECM members to enhance operational efficiency faster and more cost-effectively by leveraging pre-approved vendors like us. How does it work? Marval’s MSM is accessible to all OECM members through their streamlined procurement process, eliminating the need for an RFP. It’s been an honour support Ontario’s Education and Broader Public Sector (BPS). Together, we can shape the future of Ontario’s BPS. #ServiceManagement #ServiceSolutions #Marval #OntarioEducation #PublicSectorSolutions

In 2012, the City of Ottawa deployed Marval’s MSM beyond their IT team across multiple departments, including Transit Services, Environmental Services, Finance, Payroll, and Ottawa Public Health. Though they made this change about 12 years ago, they continue to reap the benefits of MSM as an ESM solution. In 2016, 45% of their logged requests were non-IT. Fast forward to now, the requests are 50/50 with IT and non-IT. This goes to show the importance of taking your service management solution beyond IT, as many departments benefit from service management solutions just as much as an IT team. Read more to learn the benefits of implementing an ESM solution in a government setting. https://lnkd.in/gv67YRUJ #Marval #ServiceManagement #ESM #EnterpriseServiceManagement #EnterpriseManagement 

IT Service Management (ITSM) tools are essential for streamlining operations to ensure your business runs smoothly. Whether you’re handling incidents, managing changes, tracking assets, or processing service requests, each function plays a unique role in your organization’s IT ecosystem. What’s the most useful ITSM function for YOUR company? Let us know by voting in the poll below! #ITSM #DigitalTransformation #ServiceManagement #ITStrategy 

Schools across Canada face significant challenges when it comes to adopting IT solutions, from managing tight budgets to ensuring equal access to technology for all students. While these barriers are tough, they are not impossible to overcome. By addressing issues like digital equity, cybersecurity, and resource management, Canadian schools can create more inclusive and effective digital learning environments. With thoughtful planning and collaboration, technology can streamline delivery and enhance the support for both students and educators across the country. #CanadianEducation #EdTech #DigitalTransformation #ITChallenges

At Marval, we’re committed to providing an ITSM solution that aligns seamlessly with your organization’s unique needs. Whether your focus is on accelerating ticket resolution, strengthening problem management, or streamlining change processes, our team has the expertise to help you achieve impactful results. MSM, our out-of-the-box solution, is designed for quick deployment and can be fully configured to meet the specific demands of your organization. With Marval, you gain a partner dedicated to optimizing your operations so you can stay focused on what truly matters. Learn more about us today https://lnkd.in/eSVFEq4g #ITSM #Marval #ServiceManagement #SoftwareSolution 

Healthcare technology is evolving rapidly, and ITSM is the crucial link that unifies teams and clinical operations. It goes beyond managing tickets and incidents by transforming the way healthcare teams collaborate and deliver care. Here’s how: ✔️Dynamic resource allocation ✔️Patient-centred ITSM ✔️Agile telemedicine support ✔️Data-driven insights ITSM is the bridge that unifies healthcare IT and clinical operations, driving collaboration, innovation, and better patient care. #ITSM #AgileIT #PatientCare #HealthcareIT #ServiceManagement

Efficient service management should be a treat, not a trick. No need for ghostly surprises when you have the right solution in place. Let’s tackle those service requests before they turn into spooky nightmares!

Continuous improvement is at the core of effective IT Service Management (ITSM). By continuously analyzing, adjusting, and enhancing IT processes, organizations can ensure they stay agile, efficient, and aligned with evolving business needs. Our approach, guided by ITIL’s Continuous Improvement Model, integrates key processes such as Problem Management and Change Management to support ongoing optimization. We focus on: -Defining a clear vision for IT service alignment with business goals. -Assessing the current state of services using KPIs, SLAs, performance metrics, and incident data to identify areas for improvement. -Establishing desired outcomes, such as improved service availability, reduced downtime, or enhanced user experience. -Developing a roadmap that incorporates risk management, resource planning, and stakeholder engagement, ensuring changes are controlled and effectively implemented. -Taking action through iterative improvements and leveraging automation for process efficiency. -Measuring success using data-driven insights, tracking improvements with real-time monitoring and analytics. -Continuing to identify and act on areas for further improvement, ensuring scalability and resilience. By identifying improvement areas, prioritizing actions based on impact and urgency, implementing changes using change management practices, and continuously reviewing outcomes, we foster an evolving cycle of success. #ITSM #ITIL #CSI #ServiceManagement #ContinuousImprovement #ProcessOptimization