Ada

Overflowing holiday inboxes? 🎄 Managing customer service during the busiest season can feel like searching for the one burnt-out bulb in a string of lights—frustrating and endless. Ada helps your team deliver quick and reliable email resolutions, so they can focus on high-priority tasks. Keep customers happy without overloading your team: https://lnkd.in/eW7YQxn6

AI is unlocking faster, more comprehensive feedback processes, helping businesses identify trends and make smarter decisions. But how do you ensure these insights stay actionable and aligned with your goals? Our trends report uncovers what customer service professionals expect from AI and how it’s shaping the future of feedback. Explore the insights shaping the next wave of customer service. Download the full report: https://lnkd.in/ekHHh_BD

Meet Laureanne Pelletier, a key part of our Professional Services team at Ada. Lauréanne quickly made her mark by embracing challenges and sharing ideas. Her passion for collaboration and curiosity drives her success in navigating Ada’s fast-paced environment, and her journey highlights our goal of fostering a supportive team and space for growth. Thinking about taking the next step in your career? Join a team that encourages you to stay curious and think big ➤ https://lnkd.in/exqMkY5F

You can now seamlessly handoff conversations from your AI agent to live agents on the Gladly platform. This update, combined with our Gladly knowledge base integration, offers a solution that reduces response times, ensures a smooth escalation process for complex inquiries, and enhances overall support efficiency. Empower your team with an end-to-end experience designed to improve satisfaction and deliver extraordinary customer service.

The future of customer service is evolving, and we were excited to explore it during our webinar on generative AI in 2025. A big thank you to John Weigelt, National Technology Officer at Microsoft Canada, for sharing valuable insights on AI adoption and token usage, alongside highlights from Ada’s latest market survey. Missed the live session? Watch it here https://lnkd.in/exUF-fmr For even more insights, don’t miss our 2025 trends report: https://lnkd.in/ekHHh_BD

What happens when CX leaders come together to tackle the toughest challenges? Real progress. At our London workshop, we shared actionable strategies to enhance AI maturity, streamline operations, and address common roadblocks in customer experience. From meaningful discussions to hands-on insights, attendees walked away with practical tools to drive better results in their organizations. A huge thank you to everyone who joined us, contributed their expertise, and helped create an engaging, collaborative space! Salvador Branco, Raïssa Aulitzky, Richard Pell-Nolan (Chartered FCIPD), Jamie H., Ismail Ostrilski, Patrick D., Jukka H., Emma Fitzsimons, Mayline Auguste-Virginie

👋 Meet Rachel Obront, Ada’s Office Manager and the backbone of our Toronto hub. Her dedication to fostering collaboration, inclusivity, and growth has shaped a workplace where everyone thrives. From creating welcoming spaces to supporting teamwork, Rachel embodies the values that make Ada extraordinary. Ready to join a team that values your voice and supports your success? Explore our open roles: https://lnkd.in/exqMkY5F

From exploring AI innovation to sharing how we’re transforming customer service, it was amazing connecting with forward-thinking professionals at the #MicrosoftAITour Toronto. A huge thank you to everyone who stopped by the Ada booth to discover how we’re making customer service extraordinary with Microsoft Azure OpenAI Service. Want to learn more about Ada and how we can elevate your CX strategy? Visit us at https://bit.ly/4hT9Tf9

Epos Now is truly raising the bar for customer experience with Sidekick, their cutting-edge AI agent. It has been incredible to see how Sidekick has empowered businesses to deliver seamless, always-on support while enhancing efficiency and customer satisfaction. We are so proud to be part of this journey. 🙏 Here’s to redefining what’s possible in customer service together!

With 75% of executives targeting 50% automation by 2028 and 15% aiming for 80-100%, the race is on. Are you ready to lead? Don’t just keep up—get ahead with Ada’s generative AI trends and insights. 📊 Download the full report and unlock your roadmap to industry leadership: https://lnkd.in/ekHHh_BD