Futwork

We were glad to be a part of the 2nd CX Innovation Summit and Awards 2024 in Mumbai. A big thank you to Krypton India for organizing the event and giving us an opportunity to collaborate with industry leaders and demonstrate how CX strategies can transform businesses and enhance customer experiences. Niranjan Nakhate Sri Ganapathy Armaan Vananchal Avvaab Lakdawala Richi Sanghvi Prateek Rakesh Singh

Last week, we hosted a Chat Party for our Mumbai team, and it was nothing short of tasty! We recently moved into our new office and what better to get our team going than a chat party. Also, we got to celebrate winning the Emerging Cloud BPO Award! This the first of many celebrations! #TeamFutwork #Leadership #EmployeeEngagement #CelebratingSuccess

Celebrating a November full of milestones and achievements! 🏆 Proud of the team for driving innovation and excellence. ⭐ Here’s to an even brighter December ahead! 🚀

Cool to see Futwork featured in the TechTO newsletter last week. I'm keen to connect with #Toronto founders who have internal or outsourced sales and support teams to learn about how you are managing these currently. Reach out!

🎆 This Diwali, light up your sales by recovering abandoned carts! 🎆 With Futwork’s AI-powered solutions and a team of 20,000+ agents, we help businesses reconnect with customers and turn abandoned carts into completed purchases. Our custom follow-up cadences and one-click agent support ensure timely engagement and higher conversions, so you don’t miss out on festive sales. Reach out to us to make this Diwali a season of brighter sales and fewer abandoned carts. 💡 #Diwali2024 #CartRecovery #Futwork #CustomerEngagement #SalesBoost

In today's world, connecting with customers in their own language isn’t just important—it’s essential. 🌏 At Futwork, we’re making this a reality by handling calls in 10+ languages across India, ensuring every conversation feels personal and meaningful—whether it’s in English, Hindi, Tamil, or Telugu. 📞 With 100,000+ calls managed daily and AI-driven technology powering each interaction, we’re setting a new standard for truly multilingual customer communication. 🌟 Let's bridge the language gap together. 🚀 Reach out to learn how we can support your business!

We’re excited to launch our real-time chat service, designed to help businesses deliver fast, personalized, and secure customer support. ⭐ Take your customer experience to the next level with seamless live chat that delivers results! Reach out to us to know more! Armaan Niranjan Sri

After successfully leading outbound calling initiatives for over 3 years, Futwork launched inbound services in recently, starting with one of India's largest logistics companies. 🚀 With our innovative delivery and pricing models, we helped reduce their operational costs by ~30%, while significantly improving efficiency. 💼✨ Check out our case study to know more!

We’re excited to share that Futwork has raised ₹21 crores in our Series A from Michael & Susan Dell Foundation and Artha Venture Fund! 🙌 With this new round, we aim to scale to 50,000 skilled remote agents via our platform, delivering phenomenal results across verticals to our customers. A big shout to our team who has been relentless in helping us get here and to our customers who have trusted us with their business-critical processes. This is just the beginning — here’s to transforming the contact centre, together! 💼 💡

🚨 Important #TRAI regulatory changes 🚨