Online Dispute Resolution

Number of complaints by country

Country of trader
	#																															TOTAL
Country of consumer
		688	17	5	19	27	1875	28	4	122	19	66	18	6	726	219	3	92	2	20	119	4	43	244	4	31	17	10	36	8	9	4481
		49	1666	12	11	25	633	26	14	242	17	656	23	6	479	625	6	79	1	47	177	8	17	1376	9	26	54	17	66	9	4	6380
		31	18	1012	10	21	193	4	1	65	10	50	38	1	998	149	1	73	-	11	24	3	45	176	5	58	6	113	9	19	12	3156
		9	12	6	77	4	100	2	2	24	6	14	38	-	413	48	-	17	2	5	21	1	12	40	-	13	-	14	3	-	-	883
		34	10	13	4	485	200	7	3	36	3	27	13	1	587	147	1	32	1	18	46	4	12	136	6	54	15	4	28	41	28	1996
		926	240	39	116	191	34117	257	93	1256	203	886	119	22	1919	1488	30	605	17	169	1333	34	205	2941	56	394	110	66	540	48	49	48469
		24	12	9	4	12	206	304	6	44	1	46	6	1	231	110	1	34	-	8	28	4	10	130	31	11	10	4	85	3	-	1375
		4	3	1	4	10	90	5	183	62	14	25	6	2	115	42	-	23	1	34	12	37	9	69	9	17	6	1	20	3	2	809
		124	453	25	48	152	2101	62	35	15424	112	1284	119	19	1728	2306	27	515	9	188	1211	32	139	2424	101	108	439	36	282	44	5	29552
		20	9	4	8	11	219	12	9	36	129	23	8	2	81	52	-	7	2	9	23	9	42	77	26	11	13	1	55	1	-	899
		248	1083	41	67	542	3243	86	61	2420	166	16717	158	16	1099	1816	23	891	6	602	1960	27	65	2285	82	168	684	42	294	27	16	34935
		28	19	53	30	23	280	7	5	122	8	95	1074	-	335	201	1	89	-	8	29	11	43	192	5	40	13	19	32	13	9	2784
		20	11	7	5	24	169	4	4	62	5	22	11	397	198	101	-	31	-	9	14	5	7	83	4	26	9	3	5	43	9	1288
		37	34	41	11	121	313	5	2	73	4	56	17	11	4443	283	1	62	-	39	56	8	22	246	9	146	17	435	21	59	196	6768
		43	20	8	7	18	248	21	4	210	20	67	31	2	395	2465	8	59	-	21	59	9	36	363	7	21	23	11	49	4	2	4231
		2	1	-	-	2	6	1	1	6	-	-	-	2	91	23	6	9	-	-	2	1	5	4	1	3	3	1	6	-	-	176
		103	117	47	64	77	1700	33	19	2086	66	555	84	15	4584	2607	10	9619	8	324	2055	20	228	1270	58	97	76	53	165	33	13	26186
		1	-	-	-	1	16	-	-	2	1	3	2	-	10	2	-	3	9	-	1	-	2	5	-	-	-	-	-	-	-	58
		12	6	1	5	17	126	12	36	39	7	21	3	4	383	118	2	43	1	856	20	70	9	107	14	56	9	2	29	5	2	2015
		11	25	1	1	3	135	4	15	25	5	59	9	1	73	60	2	21	-	4	70	2	4	32	1	2	11	2	14	-	-	592
		7	2	4	3	5	78	4	14	18	2	13	4	1	160	50	-	26	-	16	12	120	5	37	1	7	2	3	16	3	1	614
		5	4	3	4	2	51	2	1	22	-	12	2	1	90	110	-	22	-	1	14	-	69	37	1	5	3	-	3	1	-	465
		58	162	6	8	20	559	61	2	196	10	187	19	2	547	397	3	87	1	59	176	6	32	4063	11	23	37	12	95	5	3	6847
		20	6	2	5	5	112	55	7	32	1	27	5	2	307	45	-	14	1	7	18	3	9	85	187	17	6	4	170	2	-	1154
		42	28	25	48	71	1112	39	17	169	4	135	30	7	6612	822	2	105	1	65	1150	18	43	756	19	4303	43	13	140	27	15	15861
		29	46	7	18	59	596	17	21	2158	29	439	32	4	303	424	2	139	-	68	137	12	28	469	12	34	2736	9	39	19	8	7894
		53	42	116	22	67	417	13	14	164	21	128	54	1	3236	246	6	160	1	32	97	7	206	370	15	195	16	2188	22	36	24	7969
		62	18	4	9	16	337	100	11	96	7	56	15	1	406	143	1	37	-	17	28	9	48	178	52	30	15	4	452	4	4	2160
		13	4	6	4	6	114	-	2	38	-	12	7	9	93	32	-	25	-	5	11	2	3	47	1	20	2	9	3	71	4	543
		14	9	6	5	79	88	2	4	29	1	11	3	1	372	102	-	9	-	3	17	-	14	59	4	22	13	2	5	11	180	1065
	TOTAL		2717	4077	1504	617	2096	49434	1173	590	25278	871	21692	1948	537	31014	15233	136	12928	63	2645	8920	466	1412	18301	731	5938	4388	3078	2684	539	595	221605

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Online Dispute Resolution

Name of sector	Number
Airlines	61851
Clothing (including tailor-made goods) and footwear	23709
Information and communication technology (ICT) goods	15674
Electronic goods (non-ICT/recreational)	10941
Hotels and other holiday accommodation	10458
Furnishings	8052
Leisure goods (sports equipment, musical instruments, etc)	7181
Spares and accessories for vehicles and other means of personal transport	5951
Large domestic household appliances (including vacuum cleaners and microwaves)	5615
Mobile telephone services	3902