Outdoorsy - Rent an RV 4+

Love the service, app interface could use work

We are avid adventurers and travelers. Having used many different apps for booking travel this one could use some improvements. 1. After I search and enter all my details, allow me to save my search criteria- every time I go to message or click into a different tab I lose all my search filters and specifications. 2. Once I hit search- get rid of the keyboard. It covers half of the results. If I need the keyboard I can put my cursor back in the search field! 3. Allow me to make a trip and save my favorites to the trip. Currently any of the eager owners who send me requests are all in my trips. I’ve declined them and they are still there. I want to be in control of what “my trips” entail as the customer. 4. If I decline something- make it disappear. If I didn’t want it why is it still in my trips?

I am thrilled about the offerings and love this aspect to sharing the outdoors. Looking forward to making this better :)

HORRIBLE CUSTOMER SERVICE

This app seemed like Airbnb for rvs, however between one app issues, atrocious customer service and shady owners I feel completely ripped off. Owner mark gondola tried to charge me 400 extra dollars for my pet two days before trip. Then upon return of trailer immediately let me know I would not be receiving my 500 dollar security deposit and proceeded to insist I “unhitch and leave” before I even had time to park the trailer. Proceeded to speak to me very loud and abrasively while attempting to unhitch than threatened to call police if we did not leave immediately. As a brown man in the United States in the time of George Floyd this was exceptionally uncomfortable. I thought that calling customer service after leaving would help. Outdoorsy seems to have outsourced their customer support to another country . They told me the dispute department would be in touch with me and because the owner had not followed proper return protocols I would have a good chance of getting my deposit back, however, never offered me anything for the disrespect and horrible experience I had with the owner. The dispute claims department does not talk to me on phone or provide number to reach them ... only template emails .... it has now been five weeks since my security deposit was taken from me and this situation is not resolved.... I feel like I must take legal action.... 500 dollars is not a small sum. Please don’t use this app guys

IMPORTANT WARNING!!! READ BEFORE USING OUTDOORSY!!!

I had a horrible experience with my recent rental through Outdoorsy. I booked an RV that advertised a full refund policy. Upon finding out that the seatbelt was not safe for my children, I cancelled my booking just a few days later (and several months before the trip). I waited and waited for months to get refunded. The owner refused to refund regardless of his advertised policy and Outdoorsy did nothing about it and did not help follow up with the owner about the falsely advertised refund policy. The owner is still operating normally and still advertises the same policy even though he’s proven he will not honor it. I tried disputing my credit charges but my credit card company couldn’t get the money back because this was deemed a “legitimate booking” even though service was never rendered. Outdoorsy kept telling me that they don’t process the refund and I had to work with the owner directly. Outdoorsy obviously cares more about its recurring revenue from owners posting on their site than the integrity of information advertised on their website. You should not collect any service fee from us if you’re not going to provide any sort of “service” here!! BTW - I did not even get the Outdoorsy service fee charge back either!

Be careful of scams and expect zero customer service, support or accountability from Outdoorsy. WORST EXPERIENCE EVER!

Developer Response ,

Hi there. I'm terribly sorry to hear that you had such a negative experience. Thanks for the great feedback. We'd love to investigate this further, so please reach out to an agent 24/7 at 877-723-7232, or by email at support@outdoorsy.com so that we can dig a bit deeper into this booking for you. It sounds as if this was with a professional dealer on the platform, which does prohibit us from issuing the refund on our end. Thanks again for the feedback, and please reach out. We'd love to look into this further.