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Microsoft 365 Copilot for Service

Modernize your contact center and boost service representative productivity. Copilot for Service brings together Microsoft 365 Copilot with a role-based Copilot agent that enhances service experiences by adding generative AI to your existing contact center.
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OVERVIEW

Elevate service with AI

Move faster with an AI-powered solution tailored for the contact center and designed specifically to work with your existing systems.
  • Use out-of-the-box integrations with services such as Salesforce, ServiceNow, and Zendesk along with your existing website, files, and other data sources.
  • Get started right away, accelerating time to production by reducing integration and development efforts.
  • Easily configure Copilot for Service to meet your needs, and further customize to unique requirements with Microsoft Copilot Studio.
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FEATURES

Transform service experiences

Improve service representative productivity with a role-based agent in the flow of work.
KEY BENEFITS

Empower service representatives with AI in the tools they use every day

Tap into your data, wherever it resides
 

Enable generative AI-powered conversations across all your data with out-of-the-box integrations for trusted websites, knowledge base articles, and popular CRM and contact center systems.

Increase service rep productivity with tools in the flow of work

Accelerate onboarding and case resolution, improve efficiency, and automate tasks with a role-based agent docked in the tools service representatives use every day.

Create a solution tailored to your contact center

Configure and customize Copilot for Service to meet your unique needs.
PRICING

Microsoft 365 Copilot for Service pricing

Microsoft 365 Copilot for Service

$50.00
user/month with an annual subscription
Or $52.50 billed monthly

(Annual Commitment)2

Buy now
Modernize your existing contact center with generative AI.
  • Includes Microsoft 365 Copilot and Microsoft 365 Copilot service agent.
  • Customers who already have Microsoft 365 Copilot licenses can add the Microsoft 365 Copilot service agent for an additional $20 per user per month, billed annually (annual commitment).2
A separate license for a qualifying Microsoft 365 plan is required to purchase Microsoft 365 Copilot.



Microsoft 365 Copilot may not be available for all markets and languages. To purchase, customers must have a qualifying plan for enterprise or business.

See terms and conditions1
SUPPORT

Implementation and support 

Boost usage of Copilot for Service with adoption help and learning content

Explore what's possible with Copilot for Service and browse adoption guidance and learning content that help you deploy, use, and scale it for your business.
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Documentation

See how to get started using Copilot for Service in your organization.
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Community

Connect with and learn from experts and peers.
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Support

Find Copilot for Service help and learning content for employees.
Learn more
  1. [1]
    Prices shown are for marketing purposes only and may not reflect the actual list price due to currency, country, and regional variant factors. Your actual price will be reflected in the checkout.
  2. [2]
    Once your paid subscription begins, cancelation policies vary based on your status as a new customer and your Microsoft product and domain selections. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.

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