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Get support from the Disability Answer Desk

Disability Answer Desk is where customers with disabilities get support with Microsoft Office, Windows, and Xbox.
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Accessibility tips

Product accessibility overview

We create inclusively-designed products to empower people across the spectrum of disability.
Learn about our products

Microsoft Teams

Find guidance and best practices for accessible meetings, chat and collaboration across your teams.
Get Teams accessibility help Learn about using Teams with a screen reader

Windows

Need help with Microsoft Windows? You’ve come to the right place for accessibility information.
Get Windows accessibility help

Microsoft 365

Find step-by-step instructions for using Microsoft 365 and Office 365 with assistive technologies.
Get accessibility help for Office

Answer your questions with AI

Ask Microsoft Accessibility is a Bing AI-powered tool that can help you find information about the accessibility of Microsoft products and services.
Try it now

Explore accessibility in Microsoft products and apps

View accessibility resources, tools, and educational materials for Microsoft products and apps in the Accessibility help and learning center.
Get accessibility product resources

Accessibility by disability

We have products and features that are right for you. Find accessible products and tools based on your needs.

Microsoft Accessibility on YouTube

Learn more about accessibility concepts, technology, and terminology, including how to contribute to a more accessible environment for others around you.

Explore accessibility videos
Collage of a variety of individuals with various disabilities interacting with others and using technology

Be My Eyes

This free app connects blind and low-visions users with volunteers and companies for visual assistance through a live video call and artificial intelligence.

Get the Be My Eyes app
A man who has low vision, holds a mobile phone close to his face.

American Sign Language support

We offer American Sign Language (ASL) support through videophone to help our customers with any Windows, Office, and Xbox issues. Support by videophone is available from Monday to Friday, 8:30 AM to 5 PM Pacific Time.

See how Microsoft supports ASL

ASL Videophone 1-503-427-1234
Kassie and Matthew from the video sit at their computers as Kassie signs.

Contact us for more support

We want to get you the support you need for Microsoft Windows, Office, Xbox, and Skype. We can also help answer questions related to your Microsoft account and billing. Just select the appropriate tab below to get started.
Windows and Office accessibility Adaptive accessories Xbox accessibility Microsoft account Skype Surface

Windows and Office accessibility support

Be My Eyes

Our support team is available through a live video call Monday to Friday from 5 AM to 9 PM, and Saturday and Sunday from 6 AM to 5 PM (PST).
Get the app

Chat with us

Get answers to your accessibility support questions. Chat with an expert Monday to Friday, 5 AM to 9 PM, and Saturday and Sunday, 6 AM to 5 PM (PST).
Launch chat

Call us

Available Monday to Friday from 5 AM to 9 PM, and Saturday and Sunday from 6 AM to 5 PM (PST).
Call 1-800-936-5900

ASL

We offer American Sign Language (ASL) support by videophone from Monday to Friday, 8:30 AM to 5 PM (PST).
Videophone 1-503-427-1234

Adaptive accessories support

Get help to set up and use your Microsoft Adaptive Mouse, Hub and Buttons Accessories. (For help with your Xbox Adaptive Controller go to “Xbox accessibility”).

Describe your issue

Get technical and warranty support for your adaptive accessory or other PC accessory.
Submit online webform

Chat with us

Get answers to your accessibility support questions. Chat with an expert Monday to Friday, 5 AM to 9 PM, and Saturday and Sunday, 6 AM to 5 PM (PST).
Launch chat

Call us

Available Monday to Friday from 5 AM to 9 PM, and Saturday and Sunday from 6 AM to 5 PM (PST).
Call 1-800-936-5900

ASL

We offer American Sign Language (ASL) support by videophone from Monday to Friday, 8:30 AM to 5 PM (PST).
Videophone 1-503-427-1234

Xbox support

Chat with us

Get answers to your accessibility support questions. Chat with an expert Monday to Friday, 2 PM to 5:30 AM, and Saturday and Sunday, 2 PM to 3 AM (PST).
Launch chat

General Xbox support

Get 24/7 answers and access to resources for general issues with Xbox consoles, games, accounts, and more.
Visit Xbox support

ASL

We offer American Sign Language (ASL) support by videophone from Monday to Friday, 8:30 AM to 5 PM (PST).
Videophone 1-503-427-1234

Microsoft account support

Please be aware that the Disability Answer Desk is not able to assist with account-related issues. For assistance accessing your Microsoft account, please visit the Microsoft Account Sign in Helper. For billing questions, please visit Microsoft Store and Billing help.

Skype support

For assistance with Skype issues, visit Skype support.

Surface support

For assistance with Surface issues, visit Surface support.
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Enterprise support

If you have enterprise-related questions, contact Commercial support. For questions about accessibility with enterprise or commercial products, please visit the enterprise Disability Answer Desk.