On this episode of After Earnings, Salesforce CEO Marc Benioff sat down with Ann Berry to discuss Agentforce, and how customers like Heathrow Airport are using digital labor to provide a new level of service and scaled capability for millions of people going through their airport. “I've never been more excited and energized about Salesforce," said Benioff. "But really about our whole industry and what's about to happen. This idea that we have a new horizon for work, that there is a whole new digital labor, is incredible.” https://lnkd.in/ee2UnvYz
Salesforce News & Insights
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News and insights from Salesforce. For media inquiries contact pr@salesforce.com.
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News and behind-the-scenes insights from Salesforce. For media inquiries contact pr@salesforce.com.
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External link for Salesforce News & Insights
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How will AI agents change the future of work? Salesforce CEO Marc Benioff gives his thoughts on this episode of On with Kara Swisher. He dives into Agentforce, how customers like Wiley are implementing the technology, and how employers and employees will be impacted by a new era of digital workers. https://lnkd.in/ej-5ayyp
Marc Benioff on Elon, AI Agents, and the “DOGE”
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For over 25 years, Salesforce has been a pioneer in enterprise software, driving innovation in cloud, social, mobile, and predictive AI technologies. In 2024, with Agentforce, Salesforce once again led the charge — this time, into the agentic era. Now, companies in every industry are tapping into autonomous AI agents in the flow of work. The Adecco Group, ezCater, Fisher & Paykel, IBM, OpenTable, Saks Global, Unity Enviornmental University, Vivint, and hundreds more have deployed Agentforce to build a limitless workforce. Here's a look back at the key moments and stories that defined Agentforce in 2024: https://lnkd.in/egpeiZ5u
Agentforce Unleashed: News and Stories that Shaped 2024
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Agentforce 2.0 is a new horizon for business, unlocking capacity with digital labor for every industry. With digital labor, companies have a level of flexibility they've never had before – a truly limitless workforce. https://sforce.co/4fBEQ4U
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As agentic AI use grows, it's crucial to address security concerns early on, according to IBM CIO Ann Funai. On the latest episode of CIO Corner, she highlights key areas for IT leaders to pay attention to as their workforces embrace low-code/no-code tools: Privilege and Access Control: As agents interact with multiple systems, ensuring they don't exceed their authorized permissions is essential to prevent data breaches and maintain compliance with regulations like Sarbanes-Oxley. Agent-Centric Architecture: Designing systems with the understanding that agents will be accessing and potentially updating data across various platforms. Governance Based on Risk and Complexity: A tiered approach to governance, where low-risk agents are cataloged, and high-impact agents undergo more rigorous IT governance, can help manage the growing number of agents in an enterprise.
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Salesforce CEO Marc Benioff talks with WSJ Bold Names on the true capabilities of AI, what’s a ‘fantasy,’ and how Agentforce is driving tangible results for customers like Wiley - giving them a workforce with no limits. https://lnkd.in/eQp-iQvq
Bold Names: Salesforce CEO Marc Benioff and the AI ‘Fantasy Land'
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When it comes to Agentforce, “I've never been more excited about anything in my entire career,” said Salesforce CEO Marc Benioff on the GeekWire podcast. For customers like Disney, he notes, Agentforce can enhance the park experience by "working side by side with the guide... driving a greater level of customer success together.” https://lnkd.in/e873TFH2
Salesforce CEO Marc Benioff on AI agents, Microsoft, Seattle tech, and the future of humanity
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Every year, 6 billion pounds of new or unused products end up in landfills. Non-profit organization, Good360 , is tackling this problem by connecting corporate donors to nonprofits. Their goal: to get unused goods into the hands 40 million people in the U.S. by the end of 2026, a number representing those living below the poverty level. To achieve this ambitious goal, Good360 is implementing Agentforce. This allows them to: ➡️ Speed up donation assessment. Agentforce assists Good360 staff in quickly determining the best placement for donated products, ensuring they reach those who need them most. ➡️ Provide a clear snapshot of donations. The platform summarizes key details like donation type, origin, location, and value, making it easier to match donations with suitable nonprofits. ➡️ Simplify operations with a low-code platform. Agentforce's intuitive interface allows Good360 to demonstrate the AI's decision-making process, building trust and transparency. Stephane Moulec, Chief Information Officer at Good360, says Agentforce "gets the product out of the house faster. It keeps our people engaged in fulfilling the mission. The same amount of people can place more product because they are doing it faster."
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SiliconANGLE reports on how Agentforce 2.0 is enabling a limitless workforce. With Agentforce 2.0, users will have even greater capability to build smarter and more complex agents and more control over customization and testing. Agentforce launched with an initial set of out-of-the-box capabilities for agents called “skills.” With Agentforce 2.0, agents will be able to mix multiple skill templates. For example, a service agent can handle service calls and marketing capabilities, which means it could generate a marketing profile for a customer after a service call. That would allow it to produce marketing analytics for marketing employees. https://lnkd.in/ewXqC2A3
Salesforce to launch Agentforce 2.0 to change digital labor for enterprise - SiliconANGLE
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