We're excited TotalEnergies has made the choice to move from a legacy system of record to an AI-First platform with Microsoft Dynamics 365 Sales. Their sales team will be able to take advantage of Copilot and agents, revolutionizing business processes across the sales function and enabling them to access sales insights across Dynamics 365 Sales, Outlook, and Teams.
Few months ago, TotalEnergies decided to move its #CRM solution from Salesforce to Microsoft Dynamics and Adobe Experience Cloud. I am thrilled to announce that our first business team has just successfully started working in this new CRM tool! This is the beginning of our migration journey that will last roughly one year. Around 9,000 users wil benefit from these sales, services and marketing tools, the new capabilities of the #GenAI Copilot solution and the full integration with the Office softwares. Let’s move to these new CRM solutions! Sarah ORBAN Kalil Mahcer Anne-Laure Nayagam Marie-Aude Chadenas Thomas Garreau