Yelp’s Post

Check out this blog feature about how I got started at Yelp and what inspired me to apply! https://lnkd.in/gfSsfW4g

Most Community Managers are expected to become ambassadors for the brand they work for when hired. I was a bit of an odd case though, because I was an ambassador for Growth years before we even had a community! Being a Community Manager comes with a really wide variety of responsibilities, and it can really be a mix of small parts of many different roles, but also something completely different at the same time. About 4 years ago, before I started my career in the world of #communitymanagement, and at Growth, I used to run a small start-up in the logistics tech space. It was one of those situations where I had to wear many hats (great training for community management!). Eventually, we got to a point where I wasn't able to do everything that we needed myself when it came to keeping our operation organized, and effectively implementing our sales and marketing strategy... ... So, I decided to look for a top tier consulting firm in Orlando to help us out. That's when I reached out to this company called Growth, and was introduced to two gentleman, namely our CEO Christopher Nault and our Sales Director, Will Davidson! A HubSpot implementation, some sales and marketing strategy, a new website, and many mentoring sessions with Chris later, we were set on a path for success and I was hooked on the level of communication and how effective their services were. I recommended them to everyone and stayed good friends with their whole team! 3 years later, I decided that I wanted something different for my career and decided to leave the business, and that's when I joined Growth! 💚 It's now been over a year and a half that I've been part of the team, in that time I've grown more than I can say, we've positively impacted dozens of clients, and we've build the Redwood Grove Community which is filled with amazing human beings who are also rockstars at what they do! I might be relatively new to being a community manager still, but I've been a fan of our company for a long time now! Taking time to recognize that you enjoy where you work is, in my opinion, important and something I am grateful that I can do honestly. How about you guys, did you know the company you work for today before you joined their team? How did that happen? Share yo story! 👇 #community #brandambassador #companyculture

As a Community Specialist (and I say specialist, because CM just doesn't cover the full scope) what you should expect as your company's FIRST Community hire 👇 Pt.1 - First things first - the JD might say Community Manager, but you will be so much more. In many cases, for first hires, you're either going to build the Community from 0 or inherit a semi-functional one. It will require more in-depth knowledge of the industry and you need to be ready for that. - You'll be the Community Manager, Strategist, Engagement, Content, Operations, Moderator and you'll have to take on the very important role of breaking misconceptions regarding what Community is and should be, and advocate for what Community really is. - If you're going to build a community from the ground up, please COMMUNICATE that it will take time, especially if that's going to be your first experience of the kind. Better do a great job, than a rushed one. If you've inherited something, it should take less time, but still it will take time to set up the right process, do an audit, review or even write the strategy. It's hard work! - You'll need to set expectations. The biggest issues arise when there are different expectations or ideas of what Community success looks like, it should always be quality over quantity, steady growth and healthy engagement (and metrics tailored to the type of community you're building). - Please remember to talk about your wins. Showcase examples of success, the little milestones, community involvement and support with other departments and the initiatives. There are many more points to add to this, so I think I'll do another part. Please share your experience and thoughts in the comments. #CommunityManagement #CommunityManager #CommunitySpecialist #Community

💡 𝗧𝗵𝗲 𝘀𝗲𝗰𝗿𝗲𝘁 𝘁𝗼 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁? It’s not just about posting—it’s about connecting. Engagement isn’t a one-way street. The more you show up for others, the more they’ll show up for you. Whether you’re building relationships, starting conversations, or supporting your network, every interaction helps you stand out and make an impact. Think of it this way: LinkedIn rewards those who contribute to the community. Genuine engagement creates opportunities to connect, learn, and grow. 🔥 𝗛𝗼𝘄 𝗱𝗼 𝘆𝗼𝘂 𝗲𝗻𝗴𝗮𝗴𝗲 𝗼𝗻 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻? Share your go-to strategy in the comments below 👇

I saw a post from Chibuzo Ihentuge-Eric and it is a trend I want to jump into. The life of a community manager is full of surprises, and nowhere is that more evident than in our DMs! We get some truly unique messages that range from unclear requests to hilarious misunderstandings, and everything in between. Let's just say the DM's keep things interesting! Here's a glimpse into the wild world of a community manager's inbox: Good day, Bro!, I see you're the community manager. Can you tell me more about that awesome event you guys just announced? Flattered you think I'm the keeper of all community knowledge, but maybe a heads-up on which event you're curious about? Or perhaps your name? Dear Sir, I hope this message finds you well. Gender-neutral greetings for the win! But hey, my name's right there on my very public profile, along with a picture (the one with the awkward mouthgape). Be intentional, folks! I guess community managers are always busy keeping things lively, so I won't expect a lightning-fast response! Oh, the sarcasm is strong with this one. Challenge accepted! Never built a community before, but let me tell you what you're doing wrong. Ah, the classic unsolicited advice from someone who's never navigated the community waters. And then there are the unintentional roasts: "Are you Looking to change careers? Let's chat." - Excuse me, I'm pretty proud of this job I have! "See you're a community manager. Ever considered a more social career?" - Building communities is all about social connection, my friend. "Your profile pic is... well, it gets the job done." Is that a compliment or a hint for an update? Communication is key, both online and off! Let's foster clear and engaging connections. Have a great day! #CommunityManagementLife #TheDMChronicles #LetsGetConnected

Steal Ciera Duban’s community management strategy 👇 Community engagement: Beyond the finish line (3 Tips +1 Bonus) On race day, NASCAR moves at lightning fast speeds. If you're like Z by HP and hope to leverage real-time community interaction, you'll need a serious strategy. 1. Define Your Goals 🎯 Start with a clear mission. Are you aiming for brand awareness, virality, web traffic? If you answered "all of the above" let's narrow that POV. 2. Know Your Niche 🤝 Deep dive into the existing community. Who are they? What gets them excited? How are 'outsiders' welcomed? This step is often missed, but it's crucial for impactful messaging. And remember— Seek to amplify, not exploit. Even with research, a brand is a 'guest' in their space. ️3. Pre-Identify Engagement Opportunities 📌 Pinpoint the likely scenarios that speak to niche & goals. With these mile markers mapped-out, 𝗬𝗼𝘂 𝗰𝗮𝗻 𝘀𝘁𝗮𝘆 𝗽𝗿𝗲𝘀𝗲𝗻𝘁 𝗮𝗻𝗱 𝗹𝗶𝘀𝘁𝗲𝗻! 👀 Be on the lookout for chances to authentically engage (with goals in mind). BONUS 🤩 Have a strong client relationship! Without trust to act in real-time, engagement can fall flat. Shout out to Ashley Riggs-Zeigen & the Z by HP team! "Thank you for being live on the scene to ensure seamless coverage 𝗔𝗡𝗗 thank you for my new Z by HP hat!" — Ciera Duban

It might be rude to you but it is a fact (sorry for that) "Ready to Take Comments, but Not Ready to Give Genuine Replies?" Engagement isn't a one-way street. If you’re out there seeking comments and engagement on your posts but can’t find the time to offer genuine replies, you're missing the point. 👉 It’s not just about receiving; it’s about giving too. A quick “Thanks for the comment” won’t cut it. What about building actual relationships? What about sharing value through conversations? 💡 If you expect engagement, be ready to engage back. Don’t just fish for comments—offer real responses, add value, and build meaningful connections. Stop treating LinkedIn like a billboard. Start treating it like the networking powerhouse it really is. Do you agree? How do you handle engagement on your posts? Drop your thoughts below! 👇

If you’re serious about building an engaged community, you need a plan. Random posts and hoping for the best won’t cut it. So let’s map it out. Here’s a quick worksheet to help you create your strategy: Step 1: What’s your primary goal? Is it engagement, growth, or something else? Be specific. Knowing your focus will shape everything you do. Step 2: What actions do you want members to take each week? Think about what engagement looks like in your community. Do you want members to: 👉 Comment on posts? 👉 Share their own updates? 👉 Attend live events? Write it down. It’s easier to measure success when you know what you’re aiming for. Step 3: What’s one thing you can do TODAY to ignite interaction? Is it posting a poll? Starting a fun challenge? Sending a personal message to a quiet member? Pick one action and make it happen. The best engagement strategies aren’t complicated. They’re intentional. Now it’s your turn: What’s one thing you’re going to do this week to get your community talking? Drop your answer below 👇

If you’re serious about building an engaged community, you need a plan. Random posts and hoping for the best won’t cut it. So let’s map it out. Here’s a quick worksheet to help you create your strategy: Step 1: What’s your primary goal? Is it engagement, growth, or something else? Be specific. Knowing your focus will shape everything you do. Step 2: What actions do you want members to take each week? Think about what engagement looks like in your community. Do you want members to: 👉 Comment on posts? 👉 Share their own updates? 👉 Attend live events? Write it down. It’s easier to measure success when you know what you’re aiming for. Step 3: What’s one thing you can do TODAY to ignite interaction? Is it posting a poll? Starting a fun challenge? Sending a personal message to a quiet member? Pick one action and make it happen. The best engagement strategies aren’t complicated. They’re intentional. Now it’s your turn: What’s one thing you’re going to do this week to get your community talking? Drop your answer below 👇

Engagement Hack: Spark Conversations, Not Just Posts! 🗣️💬 #CommunityEngagement #Connect Hey there, community builders! We've all seen those posts that just sit there, right? Well, here's a game-changer: Don't just post; ignite conversations! 🌟 Open the Door to Dialogue It's not just about sharing updates or photos; it's about starting real, meaningful conversations. How? Ask open-ended questions in your posts. Yep, it's that simple! Instead of just stating facts, invite your followers to share their thoughts, experiences, and ideas. 🔍 Why Questions Work Wonders Questions are powerful. They're like an open invitation for your community to jump in and express themselves. And when people start talking, they start connecting. That's when the magic happens: ideas are exchanged, friendships are formed, and a true sense of community begins to grow. 💬 Examples to Kickstart Your Conversations Not sure where to start? Here are some ideas: "What's one small change you've made in your neighborhood that you're proud of?" "What's your dream project to improve our community?" "Share a story of a time when a neighbor helped you out." 🌈 The Ripple Effect of Engagement Every comment, every shared story, every interaction adds a layer to our community tapestry. By fostering these conversations, we're not just engaging; we're building a network of support, inspiration, and collective action. 📣 Your Voice Matters Remember, your input is as valuable as the content itself. Engage with the responses, share your thoughts, and keep the conversation flowing. It's all about creating a space where everyone feels heard and valued. So, what's your conversation starter going to be today? Drop it in your next post and watch your community come alive. Let's turn our virtual space into a thriving hub of dialogue and connection. #StartTheConversation #EngagementMatters #CommunityVoices