Woodforest Acceptance Solutions’ Post

A recent report highlights commercial insurers with above-average customer satisfaction scores. These insurers have excelled in providing quality service, meeting customer expectations, and managing claims effectively, setting a benchmark for the industry. https://lnkd.in/etX4iKAb

Can you really have it all? Well… it depends- If by “all” you mean equal pay, work/life balance, a career, a family, reliable affordable childcare, your own home and time for yourself then the jury is still out… but that’s a conversation for a different thread. In terms of #CX though, is it *really* possible to have great service while also benefitting from cost efficiencies? Earlier today, I saw this post by Declan Ferguson which got me thinking about this… I really appreciate the point he makes about bringing technology to the table, which can simultaneously enhance the experience while also cutting the cost to serve…. But that is entirely dependant on a company’s ability to source, integrate, deploy and train high tech tools… probably a doddle for the likes of Starling Bank but not an easy task for many others… so how can you have it all? The answer to that question is a lot more straight forward. The truth is that for a long time #outsourcing your #CustomerSupport has afforded big savings for money savvy clients, while also enabling them to benefit from economies of scale and expert advice… the problem traditionally has been measurable and comparable outcomes. Thanks to technology however, tools like deep #analytics mean that as a client you are in full view of results in real time, and if you are a practitioner you can also leverage this technology to really focus your attention and efforts on customer outcomes rather than other metrics. Moreover with the addition of #GenAI we can help our agents better serve your customers, and with technology advancing at the pace it currently is, it won’t be long before the sky literally becomes the limit. So here is another question: 🤨 is it fair (and are you comfortable) putting this kind of deep transformation pressure on your in-house teams? Or could outsourcing some of your CX be the answer? I know I am biased, but I’m also here to tell you that several of our clients made the list below 👇🏼 so what do you think? Can you have it all? Would you *like* to have it all? LMK in the comments ______________________________________ Hi! I’m Ori, a Customer obsessed strategist on a mission to help my clients offer the #CustomerExperience of their dreams! As you can probably tell, I could talk about this stuff for hours, so if you’d like to learn more about the latest trends in the industry, follow me 👉🏼 Oriana Ascanio ⚡️💜 for regular content

We are thrilled to feature in VouchedFor's Top Rated Financial Adviser Guide for 2024, as shared by The Times 🎉 Based on customer endorsements, positive reviews and compliance with professional standards, this ranking is a testament to the quality of our service and high customer satisfaction. View the Guide here: https://ow.ly/7KUA50QXubH #FinancialAdvice #FinancialPlanning #TopRatedAdviser2024

Disbursement accounting in shipping is essential for tracking all voyage expenses like port charges, fuel, crew salaries, and maintenance. It ensures transparency, cost control, budgeting, and compliance with regulations. This accounting practice helps monitor financial performance, aiding in decision-making for efficient, transparent, and profitable shipping operations. "Introducing DA Desk by Marcura – Your Ultimate Solution for Streamlined Disbursement Accounting in Shipping! With our cutting-edge platform, you can ensure compliance, monitor performance, and enhance profitability in your shipping operations . Experience efficiency, transparency, and success in your financial management – choose DA Desk today!"

Exceptional customer service isn't just about resolving complaints—it's about building loyalty. By going above and beyond for your customers, you demonstrate your commitment to their satisfaction and strengthen your brand reputation. Never underestimate the impact of outstanding service in cultivating a loyal customer base! #CustomerService #BrandReputation #CustomerLoyalty Alisto: Support Teams for Executives

Resolving customer complaints not only improves brand reputation but also fosters customer loyalty. When you go above and beyond to address issues, you show that you care about your customers and their satisfaction. Don't underestimate the power of exceptional customer service in building a loyal customer base! #CustomerService #BrandReputation #CustomerLoyalty

Amica Insurance We used to think this was true so we've been long long time Amica customers - recently relocated to a new state which required changes to all of our policies. The process has been terrible. I mean really terrible. Has something changed over there? Is the process different? We speak to a different person every time and have to start over in every call with the whole story of the problem. It's been hours on the phone waiting, getting transferred, getting cut off and starting all over. Emails or web messages go ignored - most have never been responded to much less in a timely manner so don't suggest that. Our biggest complaint - some small item is holding up the issuing or updating of a policy and it just sits there. We have no way of knowing there even is a hod up until we check or something goes wrong. For weeks a tiny bit of information needed is holding up the entire process. You have all of our contact information. No one calls us, no one emails us. This has happened at least 6 times we can count just in the last 3 months. Really - we don't feel like you are number 1 anymore so this type of post is just pretty irritating. You can't be 1 if you don't act like 1.

I understand the significance of resolving customer complaints. It's not just about brand reputation; it's about nurturing customer loyalty. By going above and beyond to address issues, we demonstrate our commitment to customer satisfaction. Exceptional customer service is the cornerstone of building a loyal customer base! 💪 #CustomerService #BrandReputation #CustomerLoyalty #AlistoSupport Alisto: Support Teams for Executives

If you manage Disbursement Accounts (DAs) in shipping, we can support you. Our mission is to help you reduce costs, improve efficiency, enhance compliance, and provide clear transparency in your disbursement accounts. We aim for complete customer satisfaction and greatly value the positive experiences shared by our clients with DA-Desk. Find out more about what our customers say https://hubs.ly/Q02H5_w-0 #DADesk #Marcura #automation #disbursementaccounts #maritimeindustry #shippingindustry #digitisation #digitaltransformation

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